• Registered: 2014-10-08
  • Posts: 3

Topic: Add Juicebox Gallery displays blank form

I have installed Juicebox Pro 1.4.2 on my WordPress 3.4.2 site. When I go to a post or a page and click the "Add Juicebox Gallery" button, a blank form is displayed. I have checked my plugins and theme. They don't seem to be the issue.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Add Juicebox Gallery displays blank form

First of all, please try clearing your browser's cache and trying again.
This will ensure that your browser fetches and uses the most recent versions of the WP-Juicebox files from your web server.

If this does not help, then please try temporarily disabling all plugins other than WP-Juicebox to see if this helps. It it does, then re-enable your plugins one by one (checking the WP-Juicebox functionality after each one) until you find the source of the conflict.

If you use the BulletProof Security plugin, then this may be the cause of your problem and you will need to add a skip/bypass rule to the .htaccess file in your root directory as follows:

# Juicebox skip/bypass rule
RewriteCond %{REQUEST_URI} ^/wp-content/plugins/wp-juicebox/ [NC]
RewriteRule . - [S=13]

If you do not use the BulletProof Security plugin, then please check your .htaccess file for an entry such as:

<Files *.php>
    deny from all
</Files>

If you find such an entry, either comment it out or remove it and WP-Juicebox should work as expected.

  • Registered: 2014-10-08
  • Posts: 3

Re: Add Juicebox Gallery displays blank form

I tried clearing browser cache, that was not the problem. I tried all the plugins - not the problem. I am not using BulletProof security plugin. I do not have the 3 lines of code that you gave in my htaccess file.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Add Juicebox Gallery displays blank form

In order to investigate further, I will need some more information. Please post the URL to your WordPress website so that I can take a look.
It would also help if I had access to your WordPress installation and web server. If you are willing to allow me access, please let me know and I will send you an email so that you can provide me with your login details. Thank you.

  • Registered: 2014-10-08
  • Posts: 3

Re: Add Juicebox Gallery displays blank form

The website is http://jfbrownrealestate.com

I can allow you access to the WordPress admin and web server. Please send me an email.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Add Juicebox Gallery displays blank form

Thank you for providing the URL to your website.

Please check your email. I have sent you a message.

In the meantime, try checking the permissions of the files and folders in the 'wp-content/plugins/wp-juicebox/' directory on your web server to make sure that they are not too restrictive. Default permissions of 755 for folders and 644 for files should be fine.