Topic: Juicebox Error: Config XML file not found.

Hello!

I am getting this message: Juicebox Error: Config XML file not found.  at http://malibu-gates.com/test/

I bought a 5 site license a couple years ago and am about 99% sure that I do not yet have this on 5 sites. But when I went to my download link, it is expired (I have filled out the wizard for this and am waiting for a reply.)

So, it could be that the jbcore folder that I uploaded to replace the one in the wordpress plugin is outdated. Other than that, I can't think of a reason.

There are only a few plugins in this site, and I disabled all of them and flushed the cache and still got this behavior. I am using an ithemes Builder them and jb has worked well with this theme as long as I can remember.

Hope you can help!

Dan

Re: Juicebox Error: Config XML file not found.

Unfortunately, it looks like your gallery may be affected by a known bug in the current version of WP-Juicebox (affecting NextGEN and Picasa Web Album galleries) which will be fixed in the next version.
Please download this zip file [File removed.], extract the 'wp-juicebox.zip' from within and use it to replace the 'wp-juicebox.php' file on your web server (in your 'wp-content/plugins/wp-juicebox/' directory), overwriting the existing version.
Hopefully this will solve your problem.

I have filled out the wizard for this and am waiting for a reply.

Once you have your new download link, you will be able to download the current version of Juicebox-Pro (v1.4.2) and use the Pro files to upgrade WP-Juicebox by following the instructions here.

Re: Juicebox Error: Config XML file not found.

Ok, that did not work. It did clear the Error message and give it a complete dark background, but there are not any images available.

http://malibu-gates.com/test

I think it has been a couple days... so far no response in regards to the download links being reset for me. Should I open up a separate ticket for that?

Re: Juicebox Error: Config XML file not found.

Ok, that did not work. It did clear the Error message and give it a complete dark background, but there are not any images available.

I have just viewed your web page at http://malibu-gates.com/test and your gallery now displays and functions fine so it looks like the fix has worked.
If you do not see the gallery on your web page in your own browser, then please try clearing your browser's cache before reloading your web page to ensure that your browser is fetching and using the most recent versions of your gallery files.

Your gallery initially took a little while to display, though. This is likely to be due to the fact that your gallery is fetching 307 images from your external Picasa Web Album. In order to speed up the loading of your gallery, you could try the following:
(1) Split your large gallery into several smaller galleries.
(2) Host the images locally (on the same server as the gallery).
(3) Try setting imagePreloading="NEXT" (in the Pro Options text area) so that only two images (rather than all the images on the first page of thumbnails) are initially preloaded by the browser.

I think it has been a couple days... so far no response in regards to the download links being reset for me.

Download link requests can take up to 3 business days (not weekend days) to process. If this time frame has passed since you first filled in the Download Link Request Form, then please try filling it in again. (I do not have access to transaction records or the ability to generate download links, otherwise I would happily do so for you.)

Re: Juicebox Error: Config XML file not found.

Ok, I have tried on a Mac on a thoroughly cache-cleaned, refreshed Chrome, FF and Safari browser and it is not showing. I also tried in chrome on a pc. All plugins disabled other than the juicebox. No show gallery. Also, I attempted to do that change in the Pro options, I could enter the text OK, but when I saved the option, it is not saving. The Save and cancel buttons both get a little opaque. Even waiting for minutes, the option to save or cancel does not become clickable again. I then refresh the screen and get the same situation. Please advise.

Dan

Re: Juicebox Error: Config XML file not found.

Also, I attempted to do that change in the Pro options, I could enter the text OK, but when I saved the option, it is not saving. The Save and cancel buttons both get a little opaque. Even waiting for minutes, the option to save or cancel does not become clickable again. I then refresh the screen and get the same situation.

There is currently a bug which affects WebKit browsers (such as Chrome and Opera) whereby edited values are not saved. The bug will be fixed in the next version of WP-Juicebox but in the meantime, a quick and easy fix is to open the 'wp-juicebox/js/edit.js' file in a plain text editor and remove lines 9, 10 and 11:

jQuery('input', '#jb-edit-action, #jb-set-action').click(function() {
    jQuery('input', jQuery(this).parent()).prop('disabled', true);
});

This will not affect the functionality of WP-Juicebox.
Alternatively, you can edit a gallery from the 'Manage Galleries' page using either Firefox or Internet Explorer.

There are only two known bugs in the current version of WP-Juicebox and, as a Picasa Web Album and WebKit browser user, it is unfortunate that your scenario has uncovered both of them. Please be assured, though, that we aim to fix all known bugs

... it is not showing.

Your gallery certainly displayed OK when I tried it yesterday.
However, it does not seem to be working at the moment.
The problem seems to be with either the creation of the creation of the XML file on your web server or the fetching of the images URLs from your Picasa Web Album.
If I try to open your gallery's XML file (which is created dynamically by a PHP file) directly in a browser, the XML data is never displayed (although it displayed OK yesterday): http://malibu-gates.com/wp-content/plug … llery_id=2

Please try uploading this version of WP-Juicebox [File removed.] to your 'plugins' folder.
It contains fixes for both bugs (the Picasa Web Album not displaying at all and the inability to edit a gallery in WebKit browsers) and also bypasses a routine which checks the suitability of images returned by Picasa for a Juicebox gallery which should speed up the XML file creation process.
There is no 'jbcore' folder in this zip file so you can upload the entire contents to your 'plugins' directory (and allow it to overwrite all existing files) and it will not overwrite your current 'jbcore' folder.

You might also like to try creating a test gallery using the Picasa User Id "picasateam" and the Picasa Album Id/Name "VegasWeekend" (a small test Picasa Web Album with 14 images) to see if this displays OK.

Re: Juicebox Error: Config XML file not found.

Excellent! Working well again! Thanks so much.

Dan

Re: Juicebox Error: Config XML file not found.

I am glad that all is working again for you.
I will ensure that all fixes are incorporated into the next version of WP-Juicebox.
Thank you very much for reporting back.

Re: Juicebox Error: Config XML file not found.

WP-Juicebox v1.4.2.1 has now been released with fixes for both the bugs mentioned above (the inability to edit galleries using WebKit browsers and NextGEN and Picasa galleries not displaying).
It can be downloaded from the plugin's own support page here.