• Registered: 2014-08-11
  • Posts: 3

Topic: iPhone not loading (404) [SOLVED]

I've been using Juicebox Pro for a year with no real issues.  I noteced a couple weeks ago that my galleries were loading fine on the PC/MAC and iPad but not the iPhone.  With no changes to my server, HTML, or Lightroom the iPhone cannot access any of my galleries.  Here is the latest URL: http://www.themagichour.com/roadtrip1/

The iPhone is the most popular browser now-a-days.  I need to get this fixed in a hurry.

I've checked multiple devices and multiple carriers.  No change to my PC nor Lightroom nor Juicebox settings.  Even the galleries that were built and tested before the issue are affected.

Please advise.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: iPhone not loading (404) [SOLVED]

Even the galleries that were built and tested before the issue are affected.

I have viewed your gallery in Chrome and Mobile Safari and see the problem that you are describing.

If your galleries used to display OK but now do not, then something must have changed for this to happen. If you have not made any changes to anything yourself, then the most likely explanation is that your web host may have changed something on your web server. Please check with your web host to see if they have made any changes recently which might be contributing to your problem.

It looks like your web server may be set up to deliver a mobile version of your web site but that the mobile version fails.
Try renaming your gallery's web page (http://www.themagichour.com/roadtrip1/index.html) from 'index.html' to something different, like 'gallery.html' and then try going to http://www.themagichour.com/roadtrip1/gallery.html in your iPhone browser to see if this makes a difference.

Also, check the .htaccess file on your web server to see if there are any rewrite rules which might be causing your problem. I suspect that this might be the root of the problem.

  • Registered: 2014-08-11
  • Posts: 3

Re: iPhone not loading (404) [SOLVED]

Try renaming your gallery's web page (http://www.themagichour.com/roadtrip1/index.html) from 'index.html' to something different, like 'gallery.html' and then try going to http://www.themagichour.com/roadtrip1/gallery.html in your iPhone browser to see if this makes a difference.

I tried the renaming and it didn't resolve the issue.  See for yourself: http://www.themagichour.com/roadtrip1/gallery.html

Any other suggestions?

  • Registered: 2012-04-24
  • Posts: 5,924

Re: iPhone not loading (404) [SOLVED]

Have you checked the .htaccess file(s) on your web server yet?
It looks like there may be rewrite rules in your .htaccess file(s) which might be causing teh problem you describe.

Just for testing purposes, take a backup of your .htaccess files(s) and then temporarily  remove them from your web server to see if this makes a difference.

I would also check with your web host to see if they have made any changes recently which might be contributing you your problem.

Opening an HTML web page that definitely exists on your server and getting an error 404 (file not found) message certainly sounds like it is directly related to your web server or .htaccess file(s) rather than with Juicebox itself.

  • Registered: 2014-08-11
  • Posts: 3

Re: iPhone not loading (404) [SOLVED]

Thank you for your help Steven.  I renamed the htaccess file to old and loaded a fresh copy.  All seems to be working perfect now.