• Registered: 2014-04-18
  • Posts: 5

Topic: Juicebox not responding?

Hi,

I am opening the program and clicking on "New Gallery" but nothing happen ? same if i click on "Open Gallery" it is not responding ?

please help with this issue. thank you.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox not responding?

First of all, please make sure that you have the latest versions of both Adobe AIR (v14.0) and JuiceboxBuilder-Pro (v1.4.2).
Adobe AIR can be downloaded from this web page.
Please see the Upgrading Juicebox support page for details on how to get the latest version of Juicebox-Pro.

Try the following:
(1) Uninstall JuiceboxBuilder-Pro:
Mac: Delete the 'JuiceboxBuilder-Pro' file from the Applications folder and empty your Trash.
Windows: Use the uninstaller in the 'Control Panel -> Programs -> Uninstall a program...' list.
(2) Delete the following folder manually:
Mac: /Users/Username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
Windows: C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro
(3) Reinstall JuiceboxBuilder-Pro.

Hopefully this will help.

  • Registered: 2014-04-18
  • Posts: 5

Re: Juicebox not responding?

done, re-installed latest version of adobe air and juicebox.

however, nothn changed, still no response when i clicked on "New Gallery" or "Open Gallery"!

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox not responding?

Try uninstalling and reinstalling JuiceboxBuilder-Pro again but this time, between uninstalling and reinstalling the application, search your hard drive for all instances of 'JuiceboxBuilder-Pro' and manually delete all files and folders found (to ensure that nothing is left behind from the previous installation).
I do not know what might be causing your problem but if JuiceboxBuilder-Pro once worked fine for you, then it should do so again after a completely clean install.

Also, if you are using an anti-virus or security program, please make an exception in it for JuiceboxBuilder-Pro in case it is somehow interfering with the application.

Hopefully this will help.

  • Registered: 2014-04-18
  • Posts: 5

Re: Juicebox not responding?

thank you,

but all above recommendation have been done before. that is why my last option was to post in the support forum ?

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox not responding?

Did your JuiceboxBuilder-Pro installation always do this or did it work when you first installed it?
If this has only just happened recently, has anything changed on your computer (any software updates) which may be contributing to the problem?

Try installing and running JuiceboxBuilder-Lite which comes bundled with Juicebox-Lite and can be downloaded from this web page.
(You can install and run JuiceboxBuilder-Lite and JuiceboxBuilder-Pro side-by-side on the same computer.)

If the same problem happens immediately with JuiceboxBuilder-Lite, then this suggests that there is something on your computer which is preventing both applications from running correctly.
If the same problem does not happen immediately with JuiceboxBuilder-Lite, then this suggests that there is something specifically wrong with your JuiceboxBuilder-Pro installation, although if this is the case, I would have expected a completely clean installation (including manually deleting all related files before re-installation) to have solved the problem.

I hope this at least points you in the right direction.

  • Registered: 2014-04-18
  • Posts: 5

Re: Juicebox not responding?

nothing changed, still no response when i clicked on "New Gallery" or "Open Gallery

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox not responding?

There is a comprehensive list of things to check/try in this forum post. It looks like you may have tried everything on the list but maybe going through the list will help.

Here are a couple of other things to consider.

(1) If JuiceboxBuilder-Pro used to work OK but now does not, try winding back your system using Time Machine (Mac) or System Restore (Windows) to a time when it did work OK.

(2) If you use Avast (anti-virus), try making an exception in the program for JuiceboxBuilder-Pro. (There have been several reports recently of Avast interfering with Adobe AIR applications.)

(3) If using Windows, have you tried creating a new User Account with administrator rights and installing JuiceboxBuilder-Pro from within this new account? (It should not be necessary but it might help to know whether this works or not.)