• lisa
  • Member
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  • Registered: 2014-05-16
  • Posts: 2

Topic: Trouble Upgrading to Pro Version

Hello,

I downloaded and installed wp-juicebox yesterday.

Today, the client purchased the Pro Version and I installed it by following the instructions of replacing the jbcore folder.

I deleted my cache however, it still appears that I only have the free version. The juicebox logo is still showing up and my pro config options, for example changing colors do not display.

Did I miss a step?

Thanks in advance

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Trouble Upgrading to Pro Version

If the Juicebox badge/logo is still present in the lower right corner of the gallery, then the gallery is still using the Juicebox-Lite files.

Double-check that you are using the 'jbcore' folder from the Juicebox-Pro download zip package ('juicebox_pro_1.4.0/web/jbcore/') and make sure that you are uploading it to the correct location on your web server.
If you are in any doubt as to whether or not the existing Lite 'jbcore' folder is being overwritten, try deleting it from your web server first before uploading the Pro version in its place.

If you continue to experience difficulties, please post the URL to your gallery so that I can take a look and help further.

  • lisa
  • Member
  • Offline
  • Registered: 2014-05-16
  • Posts: 2

Re: Trouble Upgrading to Pro Version

Yes, I am positive that I am using juicebox_pro_1.4.0/web/jbcore/. I have tried uploading the files numerous times last week and I actually already tried your suggestion of deleting the old jbfolder folder.

Here is the URL to my gallery. Thanks!

http://wahltentrental.com/macomb-county … ty-events/

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Trouble Upgrading to Pro Version

You gallery online is a Juicebox-Pro gallery and the Juicebox branding is not present in the lower-right corner.
If you still see the branding, then please clear your browser's cache before reloading your web page. It sounds like your browser might have cached and be using the original Lite 'jbcore' folder which is no longer on your web server.