• Registered: 2012-09-24
  • Posts: 19

Topic: IE11 Config File not found

HI Folks,  I have IE11 and juicebox Pro.  When downloading a new picture set I got the Config File not found message.  I tried to download an older set of pictures and got the same result.  Is there something in IE11 that is preventing JB from working?  I have 1.3.2

  • Registered: 2012-04-24
  • Posts: 5,924

Re: IE11 Config File not found

Certain browsers (IE11, Chrome and Opera) have security restrictions which prevent the loading of XML files (like the one used by Juicebox to store the configuration options and image data) locally from your own computer's hard drive. Unfortunately, there is nothing that can be done to circumvent this behavior.
Please note that this happens only when trying to load galleries locally (from your own computer's hard drive) and does not happen once galleries have been uploaded to a web server.

We already have FAQs for Chrome and Opera and will add one for IE11 in the next site update. (It was previously possible to preview galleries locally in IE10 but not now in IE11.)

If you want to view your gallery on your own computer before uploading it to your website, please preview it in either Firefox or Safari.

If you see the 'Config XML Not Found' message for a gallery which has been uploaded to a web server, please see this FAQ:
When I view my gallery I see the message 'Config XML file not found'. How do I fix this?

  • Registered: 2012-09-24
  • Posts: 19

Re: IE11 Config File not found

thanks.  Should I presume a work-around is possible by the JB folks in the near or far term?

4 Reply by arachnid (edited by arachnid 2013-12-28 21:25:47)

  • Registered: 2012-05-01
  • Posts: 97

Re: IE11 Config File not found

a workaround is using the compatibility mode of IE11. Press F12, go to emulation (last option) and choose Document Mode is 10

You can also use Firefox

  • Registered: 2012-04-24
  • Posts: 5,924

Re: IE11 Config File not found

Should I presume a work-around is possible by the JB folks in the near or far term?

Unfortunately, the security restrictions in IE11, Chrome and Opera which prevent the loading of local XML files cannot be circumvented and so there is no possibility of previewing Juicebox galleries locally in these browsers (without using emulation).
As such, there is nothing we can do to allow users to preview Juicebox galleries locally in IE11 (or Chrome or Opera) in the future.

As arachnid says, you can use 'F12 -> Emulation -> Document Mode -> 10' (to emulate IE10) within IE11 (or use Firefox or Safari).