• Registered: 2012-06-06
  • Posts: 6

Topic: sound problems

I have uploaded a temp destination for a website I am building with juicebox galleries amongst the site.
I have made 3 galleries - 2 without sound and 1 with sound for testing.
I previously had simple viewer without problems with sound.

Chrome - Sound Works - Yippee!

Firefox - No sound
Safari - No sound - Autoplay doesn't work with sound gallery
Internet Explorer - Oh dear - No sound, Background to galleries is a different colour, the gallery with sound will not load.

Any Ideas how to make sound work in the four most popular browsers or is this expecting too much.

Thanks in advance

Homepage -  http://www.jamesiainbrady.webspace.virginmedia.com/

NO SOUND - http://www.jamesiainbrady.webspace.virg … llery.html
WITH SOUND - http://www.jamesiainbrady.webspace.virg … llery.html

  • Registered: 2012-04-24
  • Posts: 5,924

Re: sound problems

There is a typo in your audioUrlOgg entry.
Currently, you have audioUrlOgg="04.0gg" (note the zero character in the file extension).
This should be audioUrlOgg="04.ogg".

  • Registered: 2012-06-06
  • Posts: 6

Re: sound problems

I have changed the extension of the music file to .ogg but still the audio will only play in Chrome.

The background even changes to a completely different colour in IE browser and does not autoplay at all.

Please advise does the Juicebox PRO software  support audio in all browsers or not?

I have put the same background audio to all 3 galleries as previous posting links now, but still no sound ???

  • Registered: 2012-04-24
  • Posts: 5,924

Re: sound problems

Please advise does the Juicebox PRO software  support audio in all browsers or not?

Yes.
Your problem seems to be due to the way that your web host serves the .ogg file to the user's Firefox browser.

If you go directly to this sample .ogg file in Firefox, the music starts playing.
However, if you go directly to your .ogg file on your web server, Firefox does not play the file but instead offers to download it.

I notice in Virgin Media's Support Pages that the .ogg MIME type is not configured by default.
Try adding the .ogg MIME type in an .htaccess file as described on this page.

  • Registered: 2012-06-06
  • Posts: 6

Re: sound problems

Thanks for your help Steven. Virgin is only the temporary host for me to troubleshoot the site. I will try what you suggest.
Regards.

  • Registered: 2012-06-06
  • Posts: 6

Re: sound problems

OK. I have now added the .htaccess file to the webroot and the galleries work in all browsers with sound except with internet explorer, the most popular browser (unfortunately).

Please can you advise why my galleries will not load\work with ie?
Thanks

  • Registered: 2012-04-24
  • Posts: 5,924

Re: sound problems

I think this problem may also have something to do with your web server (and specifically the way it serves up some files to browsers).
I have used your 'rhodes_gallery.html' and 'config.xml' files in a test gallery, uploaded it to my own web server and the gallery displays fine in IE9 (with my own images) so there is nothing wrong with the code of either of your files.
The default settings on your test web server may be too restrictive.
Are you able to test your gallery on the web server you intend to use permanently? I suspect you will find that it will work fine in IE9 on your other host.

  • Registered: 2012-06-06
  • Posts: 6

Re: sound problems

Thanks Steven. I haven't paid for a webhost yet but I was half suspecting that the problem may lie with the Virgin Webspace

  • Registered: 2012-06-06
  • Posts: 6

Re: sound problems

Hi Steven, I have now uploaded partially built site to webhost and still no loading of juicebox galleries in internet explorer (ie9)

http://lindosview.com/gallery/gallery.html

http://lindosview.com/gallery/Lindos%20 … llery.html
http://lindosview.com/gallery/Lindos%20 … llery.html
http://lindosview.com/gallery/Rhodes%20 … llery.html

The Homepage works fine with another product using slideshow and music
http://lindosview.com/index.html

Please advise what the problem could be?
Is there any code I could add to pages to avoid playing music in ie?
It would be better to load pictures with no sound than no pictures at all?

Thanks for your time

  • Registered: 2012-04-24
  • Posts: 5,924

Re: sound problems

All 3 of your galleries load and display fine (including audio) in IE9 on my PC.
Try clearing your browser's cache before reloading the galleries to see if this makes any difference.
To answer your other question...

Is there any code I could add to pages to avoid playing music in ie?

You could use JavaScript to determine the user's browser and then, using the galleryURL option, load an XML file featuring audio for all browsers except IE and load a different XML file with no audio for IE.