• Registered: 2013-06-26
  • Posts: 5

Topic: Site won't work for Mac

Half the site loads, and the rest is scrambled.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Site won't work for Mac

Juicebox galleries are compatible with all modern browsers (on both Mac and PC).

Here are a couple of things to check.

(1) Make sure that you are using the latest version of Juicebox-Pro (v1.3.2).
Instructions for getting the latest version and upgrading existing galleries can be found on the Upgrading Juicebox page.
(2) Try checking the code on your web page with the W3C Markup Validation Service and fix any errors reported.

If you continue to experience difficulties, please post the URL to your gallery so that I can take a look.

  • Registered: 2013-06-26
  • Posts: 5

Re: Site won't work for Mac

Thanks for responding, Steven. I tried the Markup Validation Service, and it reported no less than 47 errors, for example: "Bad value images/Tory Burch.jpg for attribute src on element img: Whitespace in path component. Use %20 in place of spaces."

About 30 of those, and: "Line 14, Column 47: Element meta is missing required attribute name.         <meta property="og:description" content="" />"

As far as I can see, if I replace white spaces in all the titles, that's what the pages would diplay, like "Tory%Burch."

http://64photosfromrodeodrive.com/

Any help with this will be very much appreciated. The site works fine with Windows 8 and Windows 7, but Mac users tell me that only half the images and thumbnails load, and even the splash page is scrambled.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Site won't work for Mac

Thank you for providing the URL to your gallery.
Most of the errors on your web page are caused by having spaces in your image filenames.
As the image filenames form part of a URL when uploaded to a web server, it would be wise to use only web-safe characters.
Please see section 2.3 of this document for details: http://www.ietf.org/rfc/rfc3986.txt

Characters that are allowed in a URI but do not have a reserved purpose are called unreserved. These include uppercase and lowercase letters, decimal digits, hyphen, period, underscore, and tilde.

Juicebox-Pro (and all web servers) should be able to handle all images whose filenames use any or all of these characters.

Also, your splashPageUrl contains a backslash which should be changed to a slash.
Change:

splashImageUrl="http://64photosfromrodeodrive.com\Splash2.jpg"

... to:

splashImageUrl="http://64photosfromrodeodrive.com/Splash2.jpg"
  • Registered: 2013-06-26
  • Posts: 5

Re: Site won't work for Mac

Thanks, Steven! I corrected the splash url, but is there any way I can fill in the spaces in the image titles, in the code, without having them display on the site like "Tumi%Boutique or Tumi-Boutique, or some other geeky looking mess?

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Site won't work for Mac

The image file names themselves should not contain spaces but your image Titles and Captions (which are displayed on-screen in the gallery) can contain spaces and other characters if you like.
You can enter whatever text you like in the Title and Caption text fields in JuiceboxBuilder-Pro.
You may even want to embed Titles and Captions within the images themselves (in the IPTC metadata) using an imaging program such as Adobe Photoshop and then extract these for use in the gallery by going to 'Images -> Titles -> Use IPTC Title' and 'Images -> Captions -> Use IPTC Caption'.

  • Registered: 2013-06-26
  • Posts: 5

Re: Site won't work for Mac

Some of the problems with my site on Windows systems were apparently caused by users running "compatibility view," which is easy enough to hit by mistake on the address bar of Windows 8 etc.

And thanks again to Steven for racking his brains about my site!