• Registered: 2012-12-31
  • Posts: 9

Topic: WP-Juicebox conflicting with Wordpress Theme

I am testing WP-Juicebox with Wordpress and it seems to be conflicting with the theme I am using: http://themeforest.net/item/showroom-po … me/3473628

This is the error (sample url):
Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://sampleurl.com/wp-content/plugins … onfig.php?

I've tried other themes with no issues... so it is with this particular theme.

Any help to resolve the issue would be greatly appreciated!

  • Registered: 2012-04-24
  • Posts: 5,906

Re: WP-Juicebox conflicting with Wordpress Theme

Unfortunately, the theme you use is not free so I am unable to try this for myself.
Is the error message displayed on-screen when you initially try to view a gallery (or at some other point, such as trying to go fullscreen)?
Are you able to try on a different web server to see if this makes any difference?

3 Reply by shane (edited by shane 2013-01-09 20:30:17)

  • Registered: 2012-12-31
  • Posts: 9

Re: WP-Juicebox conflicting with Wordpress Theme

Hi Steven-

I could send you a login to my dashboard if you want to take a look.  What's the best way to pm or email it to you?

I found the error message in chrome developer tools. There isn't a popup error or anything. It is when I click the button to add a juicebox gallery... the window opens, but it is blank. 

In firefox, it gives this error in the popup box:
XML Parsing Error: no element found
Location: http://sampleurl.com/wp-content/plugins … onfig.php?
Line Number 1, Column 1:

  • Registered: 2012-04-24
  • Posts: 5,906

Re: WP-Juicebox conflicting with Wordpress Theme

Thank you for the additional information.
I can find very little information about this theme on the internet other than this forum post.
I cannot confirm whether the information in the post is correct but it would appear that the theme is known to conflict with at least one other plugin, includes about 30 JavaScript files and allegedly contains 'a lot of JavaScript errors'. If any of this is true, then it may be very hard to debug and the only solution may be to switch themes whilst creating your WP-Juicebox galleries.
However, the WP-Juicebox 'Add Gallery' pop-up window is essentially a self-contained web page and should not conflict with any JavaScript files loaded in the standard admin section pages.

I could send you a login to my dashboard if you want to take a look.  What's the best way to pm or email it to you?

I have emailed you with an address where you can send me login details to your WordPress Dashboard.
I will gladly take a look but please be aware that I cannot be sure that I will be able to either diagnose or fix the problem.

  • Registered: 2012-12-31
  • Posts: 9

Re: WP-Juicebox conflicting with Wordpress Theme

Thanks Steven! I ended up ditching the poorly written theme.