• Registered: 2015-12-24
  • Posts: 34

Topic: Thank you Steven

As a long time user of Juicebox on Drupal I would like to thank Steven for his support on the Juicebox dot net forums.  I have worked in various capacities (and always with limited capabilities) in computer support for many (like 50+) years and have rarely if ever seen anyone as capable or conscientious as Steven.  I recall starting to use Drupal/Juicebox seven or eight years and being startled to get Forum reponses over a holiday weekend.  That has continued to this day.

With the advent and (hopefully) maturation of AI we can perhaps fine a simple and inexpensive Gallery solution that work on the web and doesn't rely on Adobe products.

  • Registered: 2012-04-24
  • Posts: 6,025

Re: Thank you Steven

Thank you very much. Your post means a lot to me.
Thinking this is one thing but taking the time out of your day to post it is another. I appreciate it.

All I've done is try to treat others as I'd like to be treated myself.
I get frustrated when I email someone for support (or just even a quick query) and, as has happened in recent memory, either have to wait up to a week for a response or simply don't get a response at all. I'm never sure what to make of companies that simply ignore their customers (or potential customers). I understand that big companies have a much larger customer base and don't always have the amount of support staff to deal with all their support queries in a timely manner but that just reveals a larger problem that they seem (in my experience, at least) reluctant to address.

Anyway, I've always tried to respond to queries as quickly as possible, whether I can help or not. Even If I'm unable to help, at least it lets the user know they can move on rather than keep waiting patiently, hoping for a resolution.

I'm sorry to see Juicebox reach retirement. I fought (very) hard to keep it alive but all good things come to an end, I guess. It's been a good ride.
Thank you for your support over the years.
I wish you well in your search for an alternate replacement going forward.

3 Reply by Felix

  • Felix
  • Juicebox Support Team
  • Offline
  • Registered: 2012-04-24
  • Posts: 176

Re: Thank you Steven

Thanks fkelly12054 for the note, and thanks to Steven for all his great work supporting the Juicebox community over the years. We really appreciate his hard work, attention to detail and personal care he puts into each customer communication.