• Registered: 2015-12-24
  • Posts: 34

Topic: Thank you Steven

As a long time user of Juicebox on Drupal I would like to thank Steven for his support on the Juicebox dot net forums.  I have worked in various capacities (and always with limited capabilities) in computer support for many (like 50+) years and have rarely if ever seen anyone as capable or conscientious as Steven.  I recall starting to use Drupal/Juicebox seven or eight years and being startled to get Forum reponses over a holiday weekend.  That has continued to this day.

With the advent and (hopefully) maturation of AI we can perhaps fine a simple and inexpensive Gallery solution that work on the web and doesn't rely on Adobe products.

  • Registered: 2012-04-24
  • Posts: 6,025

Re: Thank you Steven

Thank you very much. Your post means a lot to me.
Thinking this is one thing but taking the time out of your day to post it is another. I appreciate it.

All I've done is try to treat others as I'd like to be treated myself.
I get frustrated when I email someone for support (or just even a quick query) and, as has happened in recent memory, either have to wait up to a week for a response or simply don't get a response at all. I'm never sure what to make of companies that simply ignore their customers (or potential customers). I understand that big companies have a much larger customer base and don't always have the amount of support staff to deal with all their support queries in a timely manner but that just reveals a larger problem that they seem (in my experience, at least) reluctant to address.

Anyway, I've always tried to respond to queries as quickly as possible, whether I can help or not. Even If I'm unable to help, at least it lets the user know they can move on rather than keep waiting patiently, hoping for a resolution.

I'm sorry to see Juicebox reach retirement. I fought (very) hard to keep it alive but all good things come to an end, I guess. It's been a good ride.
Thank you for your support over the years.
I wish you well in your search for an alternate replacement going forward.