1 Topic by jos (edited by jos 2026-09-09 12:08:50)

  • jos
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  • Registered: 2026-09-09
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Topic: Lightroom Classic plug-in stopped working

Hello,

I have used the Juicebox-Pro Lightroom Classic plug-in a Windows PC for years and I am very happy with it.

But, the plug-in does not seem to work anymore. It loads but the preview remains blank. It will export, but remains blank in the Juicebox-Pro  app. All the thumbs and images are there however. All my old galleries, which were doing fine before, don't work either in Lightroom Classic.

I deleted and reinstalled the plugin to no avail.

The last time I used it was in the beginning of July 2026. Since then Adobe has released new versions of Lightroom Classic. I have version 15.5.1 installed. Nothing else changed as far as I know (apart from the regular Windows updates).

Any ideas?

Regards,
Jos

OK, I found a work-around by comparing the old export files with the latest ones:

A line form a working config.xml looks like:
<image imageURL="images/R5M29981.jpg" thumbURL="thumbs/R5M29981.jpg" linkURL="" linkTarget="_blank">

A line from the, not working, latest config.xml looks like this:
<image imageURL="images/R5M29981.jpg" thumbURL="thumbs/R5M29981.jpg" linkURL="<div></div>" linkTarget="_blank">

So with a text editor I replaced all the "<div></div>" with "" and the gallery is working again!

  • Registered: 2012-04-24
  • Posts: 6,022

Re: Lightroom Classic plug-in stopped working

I'm sorry to hear that you are having trouble with the Juicebox-Pro plugin for Lightroom.

Your diagnosis of the problem is correct.

The problem seems to arise from a change in how Lightroom Classic v15.5 treats blank metadata.
With regard to Juicebox-Pro, this breaks the XML syntax of the gallery's 'config.xml' file and causes the gallery to fail.
Specifically, the problem is with blank metadata in the linkURL attributes. (If you de-select the 'Link URL' checkbox in the "image Info' section of the plugin's settings, your gallery should display as expected.)

Incidentally, I do not see anything in the Lightroom Classic 15.5 release notes or list of bug fixes that documents this change.
Lightroom Release Notes: https://helpx.adobe.com/uk/lightroom-cl … notes.html
Lightroom Bug Fixes: https://helpx.adobe.com/uk/lightroom-cl … ssues.html

However, I have made an adjustment to one of the plugin's source files to accommodate this change in Lightroom's behavior and replacing this file should hopefully resolve the problem.
I have attached a new version of the plugin's 'config.xml' file to this post.

Please use the file attached to replace the existing version in your plugin's folder:
Mac: Users/username/Library/Application Support/Adobe/Lightroom/Web Galleries/juicebox_pro.lrwebengine/
Windows: C:\Users\username\AppData\Roaming\Adobe\Lightroom\Web Galleries\juicebox_pro.lrwebengine\

I hope this helps.

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3 Reply by jos

  • jos
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Re: Lightroom Classic plug-in stopped working

Yes, that worked.

Thank you Steven!

  • Registered: 2012-04-24
  • Posts: 6,022

Re: Lightroom Classic plug-in stopped working

You're welcome!
Thanks for confirming the fix works.