• mike
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  • Registered: 2026-04-28
  • Posts: 9

Topic: Cannot open gallery from NAS or Dropbox

I have the same issue.

2 Reply by mike (edited by mike Yesterday 17:47:24)

  • mike
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Re: Cannot open gallery from NAS or Dropbox

I have tried everything on multiple PCs, and it just won't go past the Splash Screen.

Cannot get past "New Gallery" or "Open Gallery"

I have Galleries on the PC on a NAS and on Dropbox - the dialogue sees them, and I can select them, but the app just returns to the start screen.

  • Registered: 2012-04-24
  • Posts: 6,016

Re: Cannot open gallery from NAS or Dropbox

@mike

I'm pretty sure your problem is different to that of JCLake. The original problem is caused by an incompatible version of AIR (with no support for WebKit, the built-in browser which JuiceboxBuilder-Pro requires for the live preview on the Customize panel).

Your problem sounds more like this: https://juicebox.net/forum/viewtopic.php?id=5295

As such, I've split your posts into a new topic.

First of all, try copying your gallery folder to the same hard drive that JuiceboxBuilder is installed on before opening it from there.
Also, make sure that the copy location is not actively being synced by an online backup or file sharing service (such as Dropbox or OneDrive). In addition, make sure that your system Documents folder (where JuiceboxBuilder-Pro stores its temporary work folder) is also not being synced.

If you still can't open the gallery, then there might be a persistent .tempGallery folder from a previously failed attempt to open a gallery (see link above for more details).
With JuiceboxBuilder-Pro closed, navigate to C:\Users\Username\Documents\JuiceboxBuilder-Pro\ and manually delete the .tempGallery folder from there (if it exists) before trying again.

I hope this helps.

4 Reply by mike

  • mike
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Re: Cannot open gallery from NAS or Dropbox

Hi All,

I found an old Surface Laptop - installed Windows 11 on it with Adobe Air as described and the JBB-Pro and it seems to work fine - so will be using that for now.

Will get back to trying to sort out the main issue - using your help below as soon as I have4 finished the lates galleries.

Thanks for your help so far.