• Registered: 2022-01-06
  • Posts: 2

Topic: New Gallery button has stopped working

I have been successfully using this program (Pro - can provide invoice Id) since 2019 and then the New Gallery button just stopped working a few days ago, and the open gallery button doesn't work either. Nothing happens on New Gallery and on Open Gallery you go to select a folder that you know has a gallery in it, and it just does nothing. I have tried everything in this post

https://juicebox.net/forum/viewtopic.php?id=5295

and after not finding a .tempgallery folder and having uninstalled and reinstalled a number of times, creating another user was the only way to get the program to work. However this is wholly unsatisfactory. I have searched the registry and folders and just cannot see what is different about the two user profiles and why it works on the new user (which is also an administrator, like me), but not for me.

Has anyone yet worked out how to solve this properly ?

I would be really grateful as this is a fine program, and this is unacceptable, and may have to find an aalternative as I can't keep switching users

  • Registered: 2012-04-24
  • Posts: 5,967

Re: New Gallery button has stopped working

Everything I know about unresponsive New Gallery and Open Gallery buttons is included in the post you quoted.
Unfortunately, I do not have much I can add.

The most likely cause is Suggestion #1 from the post (a persistent .tempGallery folder caused by an online backup/sync program).
Do you or did you ever use an online backup/sync program (such as Dropbox, Google Drive or OneDrive)? OneDrive backing up the Document folder by default (where Juicebox stores the .tempGallery folder) can cause this problem.

There must logically be some difference between your two user profiles (or at least the JuiceboxBuilder-Pro setup in each) but I don't know what it might be.

Just for the record, I've never had to change anything in the registry to fix a problem.
The full uninstall/reinstall procedure listed as Suggestion #11 here, in conjunction with disabling all third-party anti-virus and security software and any and all online backup/sync programs (at least temporarily, for testing purposes), has been known to fix the majority of issues over the years.

I'm sorry I don't have a definitive explanation for your problem but maybe the complete uninstall/reinstall procedure (being 100% sure to manually delete all the listed folders between uninstalling and reinstalling) will help.