Topic: Juicebox Error: Config XML file not found.

Recently this error appeared.  I suspect a Wordpress Update has done this but I can't figure out the fix.  Please help!

Re: Juicebox Error: Config XML file not found.

I have found that this error was caused by the settings in my own web Browsers.

See this Link: … 486#p17486

Re: Juicebox Error: Config XML file not found.


When I try to view your gallery's configuration file (dynamically generated by the 'config.php' file inside the 'wp-juicebox' folder), I should be able to see the XML data but, instead, I see just the following message:


You don't have permission to access this resource.

If a browser is unable to see the data directly, then Juicebox will be unable to do so also, resulting in the "Config file not found." error that you reported.

In fact, I can't even view the 'readme.txt' file inside the plugin's directory, either. Again, I see an error 403 (forbidden).

Please check the permissions on the files directly inside your /wp-content/plugins/wp-juicebox/ directory.
Default file permissions of 644 should be fine. (You should be able to check and change file permissions either through your hosting account's online file manager or by using a dedicated FTP program such as Filezilla).

Also, please check your web server's security settings (perhaps via your hosting account's online control panel or a '.htaccess' file) to see if there is anything that might be blocking direct access to PHP and TXT files.

If you can't find the root of the problem, just ask your web host why the following URL results in a 'forbidden' error rather than displaying the text and they should be able to help you out further.

Re: Juicebox Error: Config XML file not found.

Ugh.  GoDaddy Managed Wordpress has blocked web php access.  per their tech support:

I have cross checked with my team on this and I found The Managed WordPress Team, have decided to roll out a change to block direct PHP file access to better protect for you and improve our security posture. This change will block all web requests to PHP files inside the following directories:


This list of directories was chosen as the most common location the type of attacks we are trying to prevent live.

Re: Juicebox Error: Config XML file not found.

Thanks for the update. At least you've found the root of the problem.
I see their documentation regarding this here:
Understand Managed WordPress security: … rity-40956

I hope GoDaddy is willing and able to relax this security measure for your wp-content/plugins/wp-juicebox directory as it breaks the functionality of WP-Juicebox.

It sounds like this applies only to their Managed WordPress platform and not to a regular WordPress site hosted on their web server.
Maybe you could download and install WordPress on your web space yourself and then migrate your Managed WordPress site to the regular WordPress site following GoDaddy's own instructions here:
Move a Managed WordPress site to an unmanaged WordPress account: … ount-19798

Otherwise, you could manually embed your Juicebox galleries into your WordPress posts using the baseUrl method of embedding documented here.
Here's an example:

Step #1
Create a gallery with JuiceboxBuilder-Pro (on your computer) and save it to a new empty folder named "my_gallery_folder".

Upload the entire gallery folder (not just the contents) to the root directory of your web space (using an FTP program such as Filezilla:
The root directory will likely be named something like 'public_html' or 'htdocs' (depending on your web server).

Step #3
Create a new 'Custom HTML' Gutenberg block in your WordPress post.
Click the '+' symbol in your WordPress post to create a new Gutenberg block. Scroll down to the 'Formatting' section and select the 'Custom HTML' block type.
Now paste the following embedding code into the 'Custom HTML' block.

<script src="/my_gallery_folder/jbcore/juicebox.js"></script>
    new juicebox({
        baseUrl: "/my_gallery_folder/",
        containerId: "juicebox-container",
        galleryWidth: "100%",
        galleryHeight: "600",
        backgroundColor: "#222222"
<div id="juicebox-container"></div>

The leading slashes in the paths above denote your root directory so the code above will work without modification as long as your gallery folder is named "my_gallery_folder" and has been uploaded to your root directory.

You can, of course, name your gallery folder anything you like but you'll need to make sure that the correct gallery folder name is used in the two paths within the embedding code.
Also, you can upload your gallery folder to anywhere on your web server as long as the two paths within the embedding code (the path to the 'juicebox.js' file and the baseUrl entry itself, pointing towards the gallery folder) are correct.
I just used "my_gallery_folder" as the gallery folder name for this example and suggest that you upload the gallery folder to your root directory for convenience.

That's all you need to do to embed a Juicebox-Pro gallery into a WordPress post and you can replicate this process as many times as you like.
Of course, for subsequent galleries, you'll need to change the name of the gallery folder (so that each gallery folder has a unique name) and change the two instances of the folder name in the embedding code, but that's all.

I hope this helps.