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Juicebox Support Forum → Juicebox-Pro Support → Can't install on a Windows 10 box ... [SOLVED]
So I just bought a copy. The link in Readme to Adobe AIR is quite dead, but I think I found the right one on the new site. That was installed, but when I try to install JuiceBox I get:
I've redownloaded the package and same thing.
Little help? Thanks.
I'm sorry to hear that you are having trouble installing JuiceboxBuilder-Pro.
I hope that my notes below help to resolve your problem.
First of all, please let me reassure you that JuiceboxBuilder-Pro v1.5.1 is fully compatible with Windows 10 and Adobe AIR 33.
I'm currently using the latest stable builds of both Windows 10 (19042.906) and Adobe AIR (3.1.1.444) myself and run JuiceboxBuilder-Pro v1.5.1 without any problems.
If you are able to extract the 'juicebox_pro_1.5.1.zip' file without any errors, then it is unlikely that your 'JuiceboxBuilder-Pro.air' installation file is actually damaged.
However, if you would like to ensure that your JuiceboxBuilder-Pro installation file is not corrupt, then you can check that it has the following properties:
Name: JuiceboxBuilder-Pro.air (v1.5.1)
Filesize: 1,390,776 bytes
MD5: 1030cd51905c5e432f4d57a7bfa4e203
SHA1: 0790b8df79efaf6f0b89624884252fd07001149e
You can check the MD5 and SHA1 hashes of files with a free program such as HashCalc: https://www.slavasoft.com/hashcalc/
Having ensured that your JuiceboxBuilder-Pro installation file is not corrupt, the next thing I'd do is try the full uninstall/reinstall procedure noted as suggestion #11 in the forum post below. (Be sure to manually delete all files and folders listed in the forum post which may be left behind after an uninstall or a failed install.)
Troubleshooting JuiceboxBuilder installation and usage problems: https://juicebox.net/forum/viewtopic.php?id=5114
There are other hints and tips in the forum post which might help.
The suggestions in the post which I think are most relevant to your problem are #4 (regarding the location of the JuiceboxBuilder-Pro installation file), #9 (regarding anti-virus programs) and #10 (regarding the system clock).
With regard to #10, try setting your system clock back two years before attempting the install.
As unlikely as it sounds, it seems to have helped a couple of other users who have reported similar issues.
You can reset your clock to the correct time after the install.
I hope that these suggestions help you to successfully install JuiceboxBuilder-Pro.
Please let me know how you get on. Thank you.
The link in Readme to Adobe AIR is quite dead, but I think I found the right one on the new site.
As you have discovered, we have not yet repackaged the zip file with an updated 'readme.html' file but we have updated the link to the new AIR installer page (on Harman's website) in our online installation instructions here.
You need to copy the Juicebox Pro installation package to a local folder.
On further investigation, it looks like there might be a problem with the latest AIR runtime released by Harman a couple of days ago (v3.1.1.444).
I ran the installer (as an update to an pre-existing version of AIR) when it was released and the update seemed to be successful, although running the installer again suggests that the update did not work (if offers to update again, rather than suggesting that I already have the most recent version).
Also, after running the update, I can no longer uninstall AIR via the Control Panel.
Scraping AIR out of my system manually and installing v3.1.1.444 afresh, I can now reproduce the "installer file is damaged" problem.
Here's a solution:
(1) Uninstall Adobe AIR. If you cannot uninstall Adobe AIR via the Control Panel, delete the following folder manually:
C:\Program Files (x86)\Common Files\Adobe AIR
(2) Download and install the previous version of AIR (v33.1.1.385). I found it here (https://www.filecroco.com/download-adobe-air/) (The file is reported as being 100% clean on VirusTotal but as the source of the file is not the original vendor, please install at your own risk.)
I hope this helps.
Quick update...
The file from filecroco.com checks out OK. It's clean and safe to use.
I found the SHA256 hash for the 'AdobeAIR.exe' v33.1.1.385 file on Harman's old web page archived by archive.org (search for "https://airsdk.harman.com/runtime" and select the page dated 26 January 2021) and it matches the SHA256 hash of the file from filecroco.com.
d5c8659a712145cc19b4e23ff0c731c87fefc5c100d98c963a2689c5fd97a96c *AdobeAIR.exe
(It's always best to check the hash after downloading, though, just in case the file on the server changes.)
Another reason to release an update of Juicebox. The last update was four year ago. Drop Flash and support for old browsers like <IE11
@arachnid
I hear you (and agree 100%)!
I'd love to see a new version of Juicebox released soon and I, too, think that it is no longer necessary to support older versions of Internet Explorer.
Unfortunately, I am not the author of Juicebox (or JuiceboxBuilder) and I am not involved in any executive decisions (and re-writing JuicboxBuilder for a different platform (i.e. not AIR) would be a huge undertaking).
AIR seems to be a little unstable at the moment, having recently transitioned from Adobe to Harman. There are several known issues on the AIR Runtimes download page which Harman are working through (and, by the looks of things, a few unknown issues, too).
Once the Harman version of AIR settles down and becomes more stable, I feel confident that there will be fewer issues with JuiecboxBuilder.
Incidentally, for anyone else reading this thread and wondering about the use of Flash, AIR may use Flash technology internally but Juicebox itself (i.e. the galleries that you upload to your websites) does not use or rely on Flash in any way, shape or form.
Thank you for the replies. I tried removing the latest version of AIR in order to install the older version and keep getting this:
I have full administrator rights on this box and can add/remove applications. Just not this one. I don't know what to try next and can't move forward until I get this at least installed. (I did try the solution above of using the old version of AIR and the latest Juicebox on my work PC and it worked well. But I need it installed on my home box for this project.)
Please advise and thank you.
I saw the same error message when trying to uninstall AIR via the Control Panel after using the AIR v33.1.1.444 installer (to either upgrade or install afresh). I, too, have full administrative rights on my own PC.
The solution for me was to manually delete the C:\Program Files (x86)\Common Files\Adobe AIR folder and then run the AIR v33.1.1.385 installer.
Even if you have already tried this, please try again. It definitely worked for me (and I've now done it many times whilst testing).
Thank you for the help. That appears to have worked and I have Juicebox installed on the home PC. Now to start work. :D
I've glad you've got JuiceboxBuilder-Pro up and running.
Thanks for letting me know.
Update:
Unfortunately, there seems to be a problem with the latest version of the AIR runtime for Windows (v33.1.1.444).
A clean install appears to be successful but does not allow any AIR applications to be installed (and AIR itself cannot be uninstalled via the Control Panel).
Likewise, an upgrade from a previous version of AIR appears to be successful but not all files are overwritten, resulting in similar problems.
I reported the problem to Harman earlier today and they have confirmed that there is a problem with the current Windows installer.
For reference, here is my report to Harman: https://github.com/Gamua/Adobe-Runtime- … ssions/788
Hopefully they will be able to fix the problem soon but, in the meantime, a suitable workaround is as follows:
(1) Uninstall Adobe AIR. If you cannot uninstall Adobe AIR via the Control Panel, then delete the following folder manually:
C:\Program Files (x86)\Common Files\Adobe AIR
(2) Download and install the previous version of AIR (v33.1.1.385).
Harman do not make previous versions available for download but you can still download it from here: https://www.filecroco.com/download-adobe-air/.
The file from filecroco.com is the official Harman release of AIR v33.1.1.385 (genuine, clean and safe to use).
I found the SHA256 hash for the 'AdobeAIR.exe' v33.1.1.385 file on a Harman web page archived by archive.org (search for "https://airsdk.harman.com/runtime" and select the page dated 26 January 2021) and it matches the SHA256 hash of the file from filecroco.com.
Sorry for the inconvenience but this should work fine until Harman releases a new AIR runtime for Windows.
In a comment from a Harman GitHub Issues topic a couple of hours ago, A J W Frost (Harman staff) released a link to a web page containing Windows AIR runtime installers for v33.1.1.385 (the previous version) and v33.1.1.476 (a pre-release version).
You can now download v33.1.1.385 directly from Harman (without relying on software mirror sites).
I have experienced problems with the pre-release version (v33.1.1.476) so I would recommend using the last stable version (v33.1.1.385) for the time being.
Links:
Issues topic: https://github.com/airsdk/Adobe-Runtime … -833331811
AIR v33.1.1.385 temporary download page: https://transfer.harman.com/message/BYb … oGVLJ9CpSN
Harman AIR runtime download page (still offering v33.1.1.444): https://airsdk.harman.com/runtime
Update:
Harman's link to AIR v33.1.1.385 has expired.
Until Haman publish a fixed version of AIR on their public download page, please use v33.1.1.502 from this page:
https://transfer.harman.com/message/yAj … vio19j765S
I have tested v33.1.1.502 myself and it works well (just like v33.1.1.385 did).
Further Update:
Harman's link to AIR v33.1.1.502 has now expired, too.
I have asked Harman if they would be willing to re-upload a link to v33.1.1.385 (the last official working AIR runtime for Windows) but, until such a link is available, please download v33.1.1.385 from FileCroco using the following link:
https://www.filecroco.com/download-adobe-air/
The file from FileCroco is the official Harman release of AIR v33.1.1.385 (genuine, clean and safe to use).
I found the SHA256 hash for the 'AdobeAIR.exe' v33.1.1.385 file on a Harman web page archived by archive.org (search for "https://airsdk.harman.com/runtime" and select the page dated 26 January 2021) and it matches the SHA256 hash of the file from FileCroco.
Filename: AdobeAIR.exe
Filesize: 7,689,512 bytes
SHA256: d5c8659a712145cc19b4e23ff0c731c87fefc5c100d98c963a2689c5fd97a96c
Apologies, once again, for the inconvenience.
I hope it won't be too long before Adobe AIR is back on track as Harman certainly seem to have fixed the original problem with v33.1.1.502.
Harman have now published the AIR v33.1.1.502 runtime for Windows, which fixes the problems found in v33.1.1.444, on their regular download page: https://airsdk.harman.com/runtime
When installing JuiceboxBuilder under v33.1.1.502, an 'unknown publisher' warning will be displayed. Please just click through this warning. This is a known issue, noted on the AIR runtime download page (link above), which Harman still have to address.
This has no adverse effect on JuiceboxBuilder, though, which will run with full functionality under v33.1.1.502.
Juicebox Support Forum → Juicebox-Pro Support → Can't install on a Windows 10 box ... [SOLVED]
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