• Registered: 2015-01-25
  • Posts: 12

Topic: Adobe.APS application password [SOLVED]

Hello,

I upgrades to 1.5.1 this morning, and upon installation I was requested to allow access to my keychain (mac os 10.11.6  Adobe AIR Application Installer 27.0), fine, but weird enough I could not do it, my system admin password was not working.

I seems to have something to do with
Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro/PrivateEncryptedDatak

Is this about the password I use for some galleries?
Is this an adobe air issue?

Thank You &
Best regards

David

  • Registered: 2012-04-24
  • Posts: 5,906

Re: Adobe.APS application password [SOLVED]

This has nothing to do with the password for any of your galleries and is an Adobe AIR problem.

First of all, with JuiceboxBuilder-Pro closed, please manually delete the following folders:
~/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
~/Library/Preferences/JuiceboxBuilder-Pro

If this does not help, then please try the "Fixing Mac EncryptedLocalStore database access error" procedure outlined in this Adobe forum thread. Please note that a couple of posts later in that thread, a user claims that it is necessary to reboot your computer after the deletions.
This should hopefully solve your problem.

I have found only one other user who has reported such a problem in this forum, here.
This user's workaround was to uninstall Adobe AIR and then download and install an earlier version of AIR (from the Adobe AIR archive page).
I would not normally recommend using an older version of any software but if it helps to get someone back up and running, then it might be a useful piece of information.

I hope that the suggestions above help.

  • Registered: 2015-01-25
  • Posts: 12

Re: Adobe.APS application password [SOLVED]

Thank You Steven,
The first step worked! without going through the "Fixing Mac EncryptedLocalStore database access error" procedure.
and interesting enough, the new adobe air installer is available, I installed it. v28.0 (28.0.0.127).

Have a nice day!

David

  • Registered: 2012-04-24
  • Posts: 5,906

Re: Adobe.APS application password [SOLVED]

That's great! Thank you for letting me know.
I'm glad the fix was an easy one!

  • gfs
  • Member
  • Offline
  • Registered: 2012-05-08
  • Posts: 131

Re: Adobe.APS application password [SOLVED]

FWIW, I've just had this same problem ... before and after updating to the latest AdobeAIR.

Deleting:

~/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro

fixed it for me too.

  • Registered: 2012-04-24
  • Posts: 5,906

Re: Adobe.APS application password [SOLVED]

@gfs

I'm glad to hear that just deleting the 'ELS' folder worked for you, too.
Thanks for sharing!

  • Registered: 2012-06-08
  • Posts: 6

Re: Adobe.APS application password [SOLVED]

FANTASTIC - first step worked for me too - thanks so much for this lovely and simple program, truly a blessing.

  • Registered: 2012-04-24
  • Posts: 5,906

Re: Adobe.APS application password [SOLVED]

@smohring

Thank you for your post.
I do not know why the information contained in the 'ELS/JuiceboxBuilder-Pro' folder is triggering the problem documented in this thread for some users but it is good to know that deleting the 'ELS/JuiceboxBuilder-Pro' folder (and allowing JuiceboxBuidler-Pro to generate a fresh one on its next run) seems to be solving the problem.