• Registered: 2018-03-25
  • Posts: 1

Topic: main image not loading

I am in version 1.4.2 and made galleries to embed in a site. 1 of them worked perfectly. The other two have thumbnails and titles just as they should, but the main image never loads.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: main image not loading

Please try upgrading your galleries to the latest version (v1.5.1) as many bugs have been fixed since v1.4.2 and upgrading may fix your problem without any further action.
Please see the Version History page for a full list of changes between versions.

Full instructions for downloading the latest version and upgrading existing galleries can be found on the Upgrading Juicebox support page.
Essentially, all you need to do to upgrade an existing gallery is replace its 'jbcore' folder with the 'jbcore' folder from the Juicebox-Pro v1.5.1 download zip package ('juicebox_pro_1.5.1/web/jbcore').

If this does not resolve your problem, then please see this FAQ which deals with the issue you described and might help.
My images show locally, but not when I upload them to my website. Why?

I hope these suggestions help.
However, if you continue to experience difficulties, then please post the URL to your gallery's web page so that I can see the problem for myself and hopefully help further. Thank you.