• Registered: 2017-11-07
  • Posts: 4

Topic: Config file not found error in Chrome/OSX

Hi,

I purchased and downloaded the plugin just today and have spend a good couple of hours playing with it.
All looks great, with tons of things I like.

But in the past 3 hours the program has crashed at least 4 times with the "Config File not found" error, forcing me to start all over again and redoing all my settings.

I looked for clues on the forum but could not find the answer.
Any help?

Thanks a lot,
Peter

maxOS Sierra
Version 10.12.6

Lightroom Classic CC release 7.0.1
Juicebox 1.5.1

Google Chrome Version 61.0.3163.100 (Official Build) (64-bit)
Only Roboform and NiceWeather Extensions activated

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Config file not found error in Chrome/OSX

Config file not found error in Chrome/OSX

But in the past 3 hours the program has crashed at least 4 times with the "Config File not found" error...

I'm not sure if you are referring to the "Config file not found." message appearing in your Chrome browser or Lightroom's live preview window (or both).

If the error message appears in your Chrome browser, then please see this FAQ which refers to the error message and might help.
When I view my gallery I see the message 'Config file not found'. How do I fix this?

Also, if possible, please upload the gallery to your web server and post a link so that I can take a look at the problem for myself and hopefully help further. Once I am able to see your gallery and its code, I should be able to determine the cause of the problem and propose a solution.

If the error message appears in Lightroom's live preview window then the try forcing a refresh of the page (by pressing Cmd+R (Mac), Ctrl+R (Windows) or by selecting 'Web -> Reload' from the drop-down menu at the top) to see if this clears the problem without having to move away from the Juicebox web engine and lose your settings.

Over the course of a year and a half, only three other users have reported the "Config file not found." message appearing in Lightroom's live preview window. Two of these users are known to be using a Mac (the third user's system is unconfirmed) but I've never been able to replicate the problem myself on a Windows PC. From the limited information I have, it seems that the problem may affect only a limited number of Mac users.

Maybe my notes in these forum threads will at least help to explain this issue in greater detail:
https://juicebox.net/forum/viewtopic.php?id=2115
https://juicebox.net/forum/viewtopic.php?id=2249

As I mentioned in the forum threads above, the problem could be some kind of timing problem with the way that Lightroom generates the files for the preview (perhaps the 'config.xml' file is sometimes not ready in time for the gallery to be displayed by the 'index.html' file).
In the plugin's manifest file, the plugin requests that the 'config.xml' template be processed before the 'index.html' template so, unless there is some kind of threading issue or asynchronous activity (which, as far as I am aware, the plugin has no control over), I'm really not sure what might be causing the problem.

Please let me know if refreshing the live preview window when the error message appears (Cmd+R (Mac), Ctrl+R (Windows), 'Web -> Reload') helps.

3 Reply by PeterDorr (edited by PeterDorr 2017-11-09 16:40:40)

  • Registered: 2017-11-07
  • Posts: 4

Re: Config file not found error in Chrome/OSX

Thanks Steven for your respons

I was indeed working on a Mac and the error was inside the preview windows of Lightroom Classic.
No way of refreshing it via CMD+R, I had found a workaround by updating any change to my preset but that was far from ideal

I am now in the process of installing the plugin on my windows machine to see if I have more luck there and will keep you posted

Grts
Peter

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Config file not found error in Chrome/OSX

Thank you for the clarification.
I'm glad you've found a workaround (even though it's not ideal).

As I mentioned, if the problem is with the way that Lightroom handles the generation of the gallery files (either a timing or multi-threading issue), then there is perhaps little that can be done from within the plugin to counteract this.

However, if it will help, I could compile a version of the plugin for you which would not update the live preview window automatically when each configuration option is changed in the interface. Instead, the live preview window would be updated only on demand (Cmd+R (Mac), Ctrl+R (Windows), 'Web -> Reload'). This would drastically reduce the number of times that Lightroom regenerates the gallery's 'config.xml' file for the preview and should help with the problem (although you'd not see the changes you make to the gallery instantly).
If you'd like me to do this for you, then please let me know.

In the meantime, please let me know how you get on with the plugin on your Windows system.
Thank you.