• Registered: 2017-10-15
  • Posts: 2

Topic: 'Juicebox Error: Config file not found' when opening gallery [SOLVED]

Hi,

I hope you guys can help me with the following problem:

I have JuiceBoxBuilder Pro running on MacOX 10.11.6 and it was running fine until a few days ago. But now the following happens and I haven't found a solution to it neither here nor somewhere else:

- If I create a new gallery with a couple of pics and with default settings and then go to 'Gallery' -> 'Preview', the browser opens but  instead of the gallery, I only see the message "Juicebox Error: Config file not found". See the attached picture.

- The same happens if I save the gallery, close JuiceBoxBuilder and then try to open the gallery via opening the index.html file

- All previously saved galleries that I have on my hard drive that have been created when JuiceBoxBuilder Pro was still running without this problem are now also showing this issue if I open their index.html file

- The uploaded online versions of those earlier created galleries run without (!) issues

- I didn't do any manual modifications to any path or config settings

- The only thing that I had done which could have triggered this problem was that I was saving a preset and seeing that the presets are getting saved by default in a sub-folder of the 'Documents' folder. So I was moving that folder somewhere else. But then I saw that JuiceBoxBuilder re-creates that folder each time you run the program. Maybe there were some hidden files/configuration that I accidentally deleted.   

I already de-installed JuiceBoxBuilder Pro 1.5 and re-installed version 1.5.1. This didn't solve the problem. There must be some setting somewhere else in the system that need to be re-set.

I hope you guys can help me because now I can't use this program anymore :-(

Thanks,

Schoerny

  • Registered: 2012-04-24
  • Posts: 5,924

Re: 'Juicebox Error: Config file not found' when opening gallery [SOLVED]

It sounds like you might be using Safari 11 as your default browser.
Unfortunately, Safari 11 (released 19 September 2017) has introduced a new security restriction which now prevents the local viewing of Juicebox galleries by default.
Please see this forum post for a full explanation and a workaround.
Selecting 'Disable Local File Restrictions' from Safari 11's 'Develop' menu (full instructions in the link above) should, once again, allow you to view your galleries locally in Safari.

  • Registered: 2017-10-15
  • Posts: 2

Re: 'Juicebox Error: Config file not found' when opening gallery [SOLVED]

Hi Steven,

Applying the workaround helped. Thanks a lot. Looks like me playing around with the Presets folder had nothing to do with this, but rather my recent upgrade to Safari 11....

I would recommend you guys to add this workaround to your FAQ page because you will probably get this question a lot if more people upgrade to Safari 11.

Thanks again!

Schoerny

  • Registered: 2012-04-24
  • Posts: 5,924

Re: 'Juicebox Error: Config file not found' when opening gallery [SOLVED]

You're welcome.
I'm glad you've been able to get it working. Thank you for letting me know.