Topic: Running Drupal 7
Juicebox Pro...Just bought a license, so it's the latest.
WOrks on computer. Works on IOS Safari.
Doesn't work on IOS Chrome.
Check it out here.
Please advise
Also, is there a way to pinch photos to zoom in and out?
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Juicebox Support Forum → Juicebox-Pro Support → Running Drupal 7
Juicebox Pro...Just bought a license, so it's the latest.
WOrks on computer. Works on IOS Safari.
Doesn't work on IOS Chrome.
Check it out here.
Please advise
Also, is there a way to pinch photos to zoom in and out?
Doesn't work on IOS Chrome.
Juicebox galleries should display and function fine in iOS Chrome.
Take a look at our Demo Gallery pages and you should hopefully see that the galleries display as expected.
I've clicked your link but it results in an error 404 (file not found). Please check the link and post back.
Once I'm able to see your gallery, I will check it on my own iOS device and let you know what I see.
In the meantime, please let me know what version of iOS and Chrome you are using.
It might help to check your web page for HTML errors with the W3C Markup Validation Service and then fix any errors that are reported.
Also, please let me know what happens (or does not happen) when you try to view the gallery in iOS Chrome (and what you mean when you say that it doesn't work). Does the gallery display at all? Does the gallery display but not function? Are any error message displayed on screen and, if so, what do they say? If you could perhaps provide a screenshot to let me see what you are seeing, this might also help. Thank you.
Also, is there a way to pinch photos to zoom in and out?
Images within a 100% x 100% gallery or an expanded gallery (where the gallery fills the browser window) will not be able to be pinch-zoomed as the viewport will be locked. However, if you embed a gallery in a web page alongside other content at less than 100% x 100% and set showSplashPage="NEVER" ('Customize -> Splash Page') or screenMode="LARGE" ('Customize -> General'), then you should be able to pinch-zoom images within the gallery.
As an example, you should be able to pinch-zoom images within this gallery (as long as the gallery is not expanded where the viewport will be locked).
However, please note that you would need to be very precise with your pinch-zoom gesture as Juicebox uses its own gestures and the initial movement of a pinch-zoom action could be misinterpreted as the start of a swipe gesture to navigate within the gallery.
If you want to allow users to pinch-zoom images within a gallery, I would recommend setting showOpenButton="TRUE" ('Customize -> Lite'). When a user clicks the Open Image button on the gallery's Button Bar, the image is opened in a new tab where it can easily be pinch-zoomed.
I am running the update to date IOS...
When I run it in IOS Chrome
It says 80 Images,
View Gallery
But there are no thumbs
When a click the gallery, it says Juice box Pro gallery.
1 of 1.
And it's black -- no picture
When I run it in IOS Safari, it works well.
Should I ask for a refund? and go back to a simple colorbox?
By the way, the documentation for this is kind of lame.
When I run it in IOS Chrome...
As I mentioned in my last post, Juicebox galleries should display and function fine in iOS Chrome.
Juicebox is tested in (and is compatible with) iOS Chrome.
However, I'd really need some more information to troubleshoot your problem.
(1) Do you see the problem in our own demo galleries or just in your own gallery?
Knowing this might help to track down the root of the problem. (The demo galleries run fine in Chrome on my own iOS device.)
If you see a problem with our demo galleries in your iOS Chrome browser, then the problem may be with your iOS Chrome browser. If this is the case, then try completely clearing your browser's cache before reloading your gallery's web page (or even uninstalling and then reinstalling the browser) to see if this helps.
If the demo galleries run fine but you still have a problem viewing your own gallery in your iOS Chrome browser, then the problem may lie somewhere within your gallery's web page. Maybe there are some custom CSS rules on your web page which are affecting the gallery's display. Check your web page for any CSS rules that apply to all instances of certain HTML elements (such as <div> or <img> tags) and target these rules to only those elements on your web page that require them using CSS selectors. (This is perhaps unlikely, being that your gallery seems to be working in other browsers, but until I'm able to see your gallery and its web page, I can't really rule anything out yet.)
(2) Please provide a working link to your own gallery so that I can try to see the problem for myself on my own iOS device.
Once I am able to see your gallery and test it on my own iOS device, I should hopefully be able to diagnose the problem and propose a solution.
(3) Please provide more information about the device and version numbers that you see the problem on. (Users in the past have said they they are using the latest version of something, unaware that an update is available, so stating actual version numbers avoids any confusion. Also, it might be useful information for the developers if there is a problem that needs to be addressed. Thank you.)
(a) What device are you using?
(b) What version number of iOS are you using?
(c) What version of iOS Chrome are you using?
Also, if you are viewing your gallery over a 3G or 4G connection (rather than over Wi-Fi), then please see this FAQ which has more information on 3G/4G vs Wi-Fi and a solution:
Why can't I view my gallery on a 3G mobile connection?
It says 80 Images,
View Gallery
But there are no thumbs
Just to clarify, this is the Splash Page. The Splash Page is a placeholder for the gallery which is displayed by default on small screen devices when the gallery is embedded in a page alongside other content and may be too small to be usable. More information on the Splash Page can be found in the Screen Modes section of the Gallery Tour.
I've also written much more about the Splash Page (and how to use and configure it) in this forum post.
By the way, the documentation for this is kind of lame.
We have comprehensive online support here. Each heading (in the side menu) is split into several subheadings and a large number of topics are covered (from embedding into web pages to advanced theming).
I'm happy to help (here in the forum) with anything that you might be having trouble with (although with your current query, I'd still really need to see the gallery in question to know what the problem might be).
Should I ask for a refund?
If you'd rather have a refund, this would not be a problem.
Just let me know and I'll send you an email where you can send me your Juicebox-Pro transaction details.
I'll then forward them on to the admin team who will process your refund request.
Incidentally, if you are using the Juicebox module for Drupal, then the problem might somehow be related to the module's code (rather than the core Juicebox code) and posting in the Drupal forum may prove to be useful.
(The Juicebox module for Drupal is an unofficial plugin which was not written by ourselves but is well supported by its author in the Drupal forum.)
I hope my notes above help.
If I'm able to check out your gallery for myself, I should hopefully have a better idea of what the problem might be and I'll hopefully be able to help further.
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