• From: Sebastopol, CA
  • Registered: 2013-03-12
  • Posts: 22

Topic: upgrade

Seems I need the new version 1.3.1 for some changes I'm interested in. For some strange reason I cannot find the purchase email from about a month or so ago (I save all emails and have lots from you but not that one!). I bought a 5 site license.

Your upgrade page says if you've lost this email you can fill out a form to request a new link - but you need information from the purchase email to fill out this form!

How can I get the free upgrade given I can't find my original purchase email.

Regards
Bob Cornelis

bobcorn's Website

  • Felix
  • Juicebox Support Team
  • Offline
  • Registered: 2012-04-24
  • Posts: 173

Re: upgrade

Please fill out the form with the information you have and we will do our best to locate your purchase record.

  • Registered: 2017-06-18
  • Posts: 1

Re: upgrade

hi,
i lost my licence!

E-Mail
info@peterbaumberger.ch or
petbau@icloud.com

pls help!

Best regards
Peter Baumberger
Switzerland

  • Registered: 2012-04-24
  • Posts: 5,904

Re: upgrade

@petbau

I have found your Juicebox-Pro (Single Site License) purchase in our transaction records and have sent you a new download link (to the email address you used to register here in the forum).

If you ever need a new download link in the future, just fill in the Juicebox-Pro Download Link Request Form and we'll send you a new one.
Thanks!