• Registered: 2013-02-16
  • Posts: 1

Topic: No sound on iPad (and I assume iPhone)

Everything works perfectly, but I am noticing when I try out the PC, or my Android cell phone, the sound is fine, but there is NO sound when I call up the same exact gallery on my iPad (newest version).

  • Registered: 2012-04-24
  • Posts: 5,924

Re: No sound on iPad (and I assume iPhone)

Audio Options should work fine on an iPad.
Try viewing the demo gallery here and click the 'Toggle Audio' button on your iPad.
Check that your own gallery's audio URLs are correct and if you continue to experience problems, please post the URL to your gallery so that I can take a look.

Edit:
Thank you for providing the URL to your gallery via email.
I have taken a look at your gallery and it uses playAudioOnLoad="TRUE".
As documented in the description for this configuration option in Audio Options section, this option is not supported on iOS.

If you would like users to be able to hear your audio track on iOS devices, you would need to set showAudioButton="TRUE" and allow users to click the Audio Button to start the track playing.

Also, I notice that your gallery sets only audioUrlMp3. For better support across all browsers, you could also set an OGG audio track using the audioUrlOgg configuration option.
(Firefox does not have native support for MP3 files but does support OGG files.)
Please see the Adding Audio section for further details.