It certainly sounds like Norton might be quarantining your zip file.

I have what sounds like a similar setup (but without Norton): Windows 11 Version 24H2 (OS Build 26100.6484) with Windows Defender up-to-date and Lightroom 4.

I can click/double-click/extract the Juicebox-Pro zip file just fine on my own PC.
I use 7-Zip as my zip manager of choice but this should not matter. As soon as the file is accessed (by whatever means/program), Norton will kick in and scan the file (and act accordingly).

In any case, I just tried extracting the Juicebox-Pro zip file using Windows' own native zip functionality and it worked fine.

Have you tried checking your Norton logs to see what has recently happened?

Also, I'd double-check that Norton is actually fully suspended as a zip file disappearing when clicking on it is not normal behavior and sounds very much like a third-party is interfering.

If you need another link to re-download the Juicebox-Pro zip file, please fill in the online Download Link Request Form and I'll send you a new one. (I would have already done this but I cannot find the email address that you use here in the forum in our transaction records.)

Incidentally, I should reassure you that, as long as you downloaded the Juicebox-Pro zip file from your original download link, the file does not contain any malware at all so if Norton is quarantining the file, its a false-positive. If this is the case and you can find any details relating to this, please forward them to me at steven@juicebox.net and I'll file a false-positive report over at Norton so that they can clear Juicebox's reputation in their next database update. They'll likely want to know the Norton module flagging the issue (e.g. real-time scan, manual scan, ransomware check), the version of Norton you are using, the database version and the description of the false-positive finding (i.e. what virus it thinks it found).