• Registered: 2018-01-11
  • Posts: 2

Topic: Config file not found

I have been using Juicebox Pro for a couple of years now, never had a single problem. Today all I get is that "Juicebox Error: Config file not found" message when I create a gallery. Clients are waiting. Version 1.5.0, updated the Adobe Air, retstarted, tried different browsers, still the same error message. WTF?

  • Registered: 2012-04-24
  • Posts: 5,916

Re: Config file not found

If you encounter the "Config file not found." message whilst trying to view a gallery locally in Safari 11, then please see this forum post for a full explanation and a workaround.

Unfortunately, Safari 11 (released 19 September 2017) introduced a new security restriction which prevents local viewing of Juicebox galleries by default. This issue is specific to viewing galleries locally (from your computer's hard drive) and there is no such issue once the galleries have been uploaded to a web server (where they can be viewed in any modern browser).
Selecting 'Disable Local File Restrictions' from Safari 11's 'Develop' menu (full instructions in the link above) should, once again, allow you to view your galleries locally in Safari 11.

If you are not using Safari 11, then please see this FAQ for more general information on the "Config file not found." message:
When I view my gallery I see the message 'Config file not found'. How do I fix this?

I hope these notes help.
However, if you continue to experience difficulties, please let me know and I'll try to help further.
Let me know if you encounter the error whilst trying to view a gallery locally or after the gallery has been uploaded to your web server. Also, let me know what browser(s) you see the message in and, if your gallery has been uploaded to your web server, please post a link to the gallery so that I can see the problem for myself.
Once I'm able to see the gallery on your web server, I should hopefully be able to determine the cause of the problem and propose a solution.

  • Registered: 2018-01-11
  • Posts: 2

Re: Config file not found

Hi Steven:

The problem occurred with Chrome, but then I tried just uploading the gallery to my site and it worked fine when viewed in Chrome that way, (which is the most important thing). I can live with this situation, just not viewing locally to review the gallery but rather running it through the website and checking it that way before sending the link to the client.

Still, weird. This didn't happen the last time I used Juicebox a couple of weeks ago and there have been no software updates on anything involved in using this app since then.

Thanks for the quick answer, though. I appreciate it.

--Erich

  • Registered: 2012-04-24
  • Posts: 5,916

Re: Config file not found

You're welcome.

Just for clarification, when trying to view a gallery locally in Chrome, the "Juicebox can not display locally in this browser." message should be displayed (as noted in the FAQ below), not the "Config file not found." message.
When I view my gallery locally, I see the message "Juicebox can not display locally in this browser". Why?

If you continue to experience difficulties, just let me know and I'll do my best to help you out.

Incidentally, if you are still using Juicebox-Pro v1.5.0, you might like to upgrade to the latest version (v1.5.1) as many bugs have been fixed in the latest release. (Please see the Version History for a full list of changes.)
Upgrades are free within the same major version number and download links always point towards the latest version rather than the version you purchased so you could use your existing download link (from your purchase email) to download the latest version.
If you cannot find your purchase email or your link has expired, then just fill in the Download Link Request Form and I'll send you a new link.
Full instructions for downloading the latest version and for upgrading JuiceboxBuilder-Pro and existing galleries can be found on the Upgrading Juicebox support page.