1 Topic by iamteejay (edited by iamteejay 2014-07-04 03:09:10)

  • Registered: 2014-06-11
  • Posts: 16

Topic: Juicebox Error Config File Not Found

I thought I was finished with all the troubleshooting, but now when going to full screen on the mobile device I get a Juicebox Error: Config XML file not found. The file is there and pointed to, it works on the desktop and tablets, just not not the mobile devices. Here is the link. HELP!

http://www.davidfrenchsculptor.com/2013

By the way, it appears to be just on my phone. I have cleared out the cache, reset the browser and all and still no result. Any insight anyone?

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox Error Config File Not Found

I do not see this problem in Mobile Safari or Chrome on an iPod Touch 4 (or in any desktop browser)
What device do you see the problem in?

Try fixing the HTML errors on your web page to see if this helps.
You have a 'c' character at the very beginning of your web page before the Doctype Declaration.
When validating your web page, this results in errors such as "Stray doctype", "Stray start tag html" and "Stray start tag head" which may be causing problems in some browsers. Juicebox relies on the Document Object MOdel (DOM) to be intact. If the DOM is broken, Juicebox may not be able to find certain tags on the page (such as the 'head' and 'body' tags).

I cannot be certain that this will fix your problem but it is certainly a possible cause and errors on your web page should be fixed (for cross-browser consistency) anyway.