1 Reply by mike

(8 replies, posted in Juicebox-Pro Support)

Hi All,

I found an old Surface Laptop - installed Windows 11 on it with Adobe Air as described and the JBB-Pro and it seems to work fine - so will be using that for now.

Will get back to trying to sort out the main issue - using your help below as soon as I have4 finished the lates galleries.

Thanks for your help so far.

Go to forum: Juicebox-Pro Support

2 Reply by mike

(8 replies, posted in Juicebox-Pro Support)

I have tried everything on multiple PCs, and it just won't go past the Splash Screen.

Cannot get past "New Gallery" or "Open Gallery"

I have Galleries on the PC on a NAS and on Dropbox - the dialogue sees them, and I can select them, but the app just returns to the start screen.

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3 Topic by mike

(8 replies, posted in Juicebox-Pro Support)

I have the same issue.

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4 Reply by mike

(7 replies, posted in Juicebox-Pro Support)

Here is the fault from Event Viewer

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5 Reply by mike

(7 replies, posted in Juicebox-Pro Support)

I'd try uninstalling and reinstalling Adobe AIR (making sure to use v33.1.1.744).  DONE
The weird thing is that you say JuiceboxBuilder-Lite runs OK (which suggests that your AIR installation is OK).
I'd still try uninstalling and reinstalling Adobe AIR, though. DONE

Just so I can be clear on what you've already tried:

(1) Do you use any anti-virus software and were you able to completely disable it when trying to run JuiceboxBuilder-Pro?

DEFENDER and MWB Used - MWB Terminated - don't know how to end Defender

(2) Were you able to locate and manually delete all of the following folders between uninstalling and reinstaiing JuiceboxBuilder-Pro?

C:\Program Files (x86)\JuiceboxBuilder-Pro  YES

C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro  YES

C:\Users\Username\AppData\Roaming\JuiceboxBuilder-Pro  YES

C:\Users\Username\Documents\JuiceboxBuilder-Pro  YES

Also, is there anything odd going on with your system's Documents folder? Have you renamed it or moved it from it's default location? Is it actively being synced by an online backup of file-sharing service (such as Dropbox, Google Drive or OneDrive)? If so, try temporarily disabling the service to see if this helps.  NOT Being Synced, But Disabled Dropbox and OneDrive anyway
Any problem with the Documents folder might prevent JuiceboxBuilder-Pro from initializing it's own temporary work folder.
Jpg copy of Documents folder attached JBP.003.jpg

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6 Reply by mike

(2 replies, posted in Juicebox-Pro Support)

It also happens in JB Lite now too.

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7 Topic by mike

(2 replies, posted in Juicebox-Pro Support)

OK - so I installed JBP on another PC and it seems to not crash now.

However, after creating a new slideshow and adding an image (Or using an existing one) when i click on Customize the panel is blank.

The same goes for the Publish panel.

Go to forum: Juicebox-Pro Support

8 Reply by mike

(7 replies, posted in Juicebox-Pro Support)

Ok - did full uninstall and reinstall.

Same problem with PRO

Event Viewer log for Error is as follows:

Faulting application name: JuiceboxBuilder-Pro.exe, version: 0.0.0.0, time stamp: 0x69a5a110
Faulting module name: KERNELBASE.dll, version: 10.0.26100.8246, time stamp: 0x2614674e
Exception code: 0xe06d7363
Fault offset: 0x00164644
Faulting process id: 0xE648
Faulting application start time: 0x1DCD7CC970ED97B
Faulting application path: C:\Program Files (x86)\JuiceboxBuilder-Pro\JuiceboxBuilder-Pro.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 846652bf-a995-4984-93b5-6a77de86c151
Faulting package full name:
Faulting package-relative application ID:

DETAILS:
- System

  - Provider

   [ Name]  Application Error
   [ Guid]  {a0e9b465-b939-57d7-b27d-95d8e925ff57}

   EventID 1000

   Version 0

   Level 2

   Task 100

   Opcode 0

   Keywords 0x8000000000000000

  - TimeCreated

   [ SystemTime]  2026-04-29T11:37:45.2602525Z

   EventRecordID 99852

   Correlation

  - Execution

   [ ProcessID]  62288
   [ ThreadID]  51140

   Channel Application

   Computer MCPC-Win11

  - Security

   [ UserID]  S-1-5-21-3475005397-1648941487-1005276679-1001


- EventData

  AppName JuiceboxBuilder-Pro.exe
  AppVersion 0.0.0.0
  AppTimeStamp 69a5a110
  ModuleName KERNELBASE.dll
  ModuleVersion 10.0.26100.8246
  ModuleTimeStamp 2614674e
  ExceptionCode e06d7363
  FaultingOffset 00164644
  ProcessId 0xe648
  ProcessCreationTime 0x1dcd7cc970ed97b
  AppPath C:\Program Files (x86)\JuiceboxBuilder-Pro\JuiceboxBuilder-Pro.exe
  ModulePath C:\WINDOWS\System32\KERNELBASE.dll
  IntegratorReportId 846652bf-a995-4984-93b5-6a77de86c151
  PackageFullName 
  PackageRelativeAppId 

And this too:

Fault bucket 1301128461650658948, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: JuiceboxBuilder-Pro.exe
P2: 0.0.0.0
P3: 69a5a110
P4: KERNELBASE.dll
P5: 10.0.26100.8246
P6: 2614674e
P7: e06d7363
P8: 00164644
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.88d5af66-5db3-4741-9e14-946aa217b4ec.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4772dcdb-b870-4119-9f86-335e29670ec0.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20260421_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.de15233a-8f05-40c1-b478-97955bf70910.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.14e9e105-a6d8-4037-b649-9b9bbfe130ca.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7aae748b-335f-418a-b2ba-133000c6354f.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.16d575a7-559f-4835-98ca-9e9bf190200a.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c199988a-3b97-48a8-adc4-6512ab9040a3.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JuiceboxBuilder-_159bf5f0a0d4c47fb155b4867c526f2ff2fc2e9_9211396b_9341e7cf-aab0-4d6d-8c16-aaad534e6142

Analysis symbol:
Rechecking for solution: 0
Report Id: 846652bf-a995-4984-93b5-6a77de86c151
Report Status: 268435456
Hashed bucket: bcde3f3e07114dbb520e897133d68684
Cab Guid: 0

DETAIL VIEW:

- System

  - Provider

   [ Name]  Windows Error Reporting
   [ Guid]  {0ead09bd-2157-539a-8d6d-c87f95b64d70}

   EventID 1001

   Version 0

   Level 4

   Task 0

   Opcode 0

   Keywords 0x8000000000000000

  - TimeCreated

   [ SystemTime]  2026-04-29T11:37:46.4909592Z

   EventRecordID 99853

   Correlation

  - Execution

   [ ProcessID]  62288
   [ ThreadID]  51140

   Channel Application

   Computer MCPC-Win11

  - Security

   [ UserID]  S-1-5-21-3475005397-1648941487-1005276679-1001


- EventData

  Bucket 1301128461650658948
  BucketType 1
  EventName APPCRASH
  Response Not available
  CabId 0
  P1 JuiceboxBuilder-Pro.exe
  P2 0.0.0.0
  P3 69a5a110
  P4 KERNELBASE.dll
  P5 10.0.26100.8246
  P6 2614674e
  P7 e06d7363
  P8 00164644
  P9 
  P10 
  AttachedFiles \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.88d5af66-5db3-4741-9e14-946aa217b4ec.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4772dcdb-b870-4119-9f86-335e29670ec0.tmp.WERInternalMetadata.xml WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20260421_1_EC_0_inject.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.de15233a-8f05-40c1-b478-97955bf70910.tmp.etl WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.14e9e105-a6d8-4037-b649-9b9bbfe130ca.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7aae748b-335f-418a-b2ba-133000c6354f.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.16d575a7-559f-4835-98ca-9e9bf190200a.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c199988a-3b97-48a8-adc4-6512ab9040a3.tmp.xml
  StorePath \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JuiceboxBuilder-_159bf5f0a0d4c47fb155b4867c526f2ff2fc2e9_9211396b_9341e7cf-aab0-4d6d-8c16-aaad534e6142
  AnalysisSymbol 
  Rechecking 0
  ReportId 846652bf-a995-4984-93b5-6a77de86c151
  ReportStatus 268435456
  HashedBucket bcde3f3e07114dbb520e897133d68684
  CabGuid 0

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9 Topic by mike

(7 replies, posted in Juicebox-Pro Support)

Hi,

I have Juicebox Pro which starts up and then a few seconds later it just closes.

JuiceBox Lite seems to work fine though - why is this??

Any help appreciated

Go to forum: Juicebox-Pro Support