Topic: JuiceBox-Pro just dies
Hi,
I have Juicebox Pro which starts up and then a few seconds later it just closes.
JuiceBox Lite seems to work fine though - why is this??
Any help appreciated
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Juicebox Support Forum → Juicebox-Pro Support → JuiceBox-Pro just dies
Hi,
I have Juicebox Pro which starts up and then a few seconds later it just closes.
JuiceBox Lite seems to work fine though - why is this??
Any help appreciated
This is certainly unusual (especially as JuiceboxBuilder-Lite continues to function correctly) and, unfortunately, I'm not sure what might be causing it.
The first thing I should mention is that JuiceboxBuilder-Lite and JuiceboxBuilder-Pro can be installed and run side-by-side on the same computer without any problem, so JuiceboxBuilder-Lite should not be interfering with JuiceboxBuilder-Pro in any way.
JuiceboxBuilder-Lite and JuiceboxBuilder-Pro also share a lot of the same code so it's strange that one would work while the other does not.
I'd try a complete uninstall and reinstall of JuiceboxBuilder-Pro to see if this helps.
Follow the uninstall procedure noted as #11 in this forum post: https://juicebox.net/forum/viewtopic.ph … 453#p17453
If JuiceboxBuilder-Lite runs OK, you can skip steps 3, 4 and 5 (uninstalling and reinstalling JuiceboxBuilder-Lite and Adobe AIR) but be sure to manually delete any and all folders corresponding to JuiceboxBuilder-Pro after running the uninstaller (details in link above).
If this does not help, then you might need to dig a little deeper to figure out why JuiceboxBuilder-Pro is crashing.
Do you have any anti-virus or security software installed? If so, try temporarily disabling it to see if this helps. (Microsoft's own virus and threat protection should be fine but other third-party programs can be very aggressive with their detection sometimes resulting in false positives.)
Also, check the Windows Event Viewer immediately after the crash to see if anything is logged in the 'Windows Logs -> Applications' or 'Windows Logs -> System' sections which might point you in the right direction.
(Check the exact time of the crash and look for entries in the Windows Event Viewer with the same timestamp.)
I hope this helps.
Ok - did full uninstall and reinstall.
Same problem with PRO
Event Viewer log for Error is as follows:
Faulting application name: JuiceboxBuilder-Pro.exe, version: 0.0.0.0, time stamp: 0x69a5a110
Faulting module name: KERNELBASE.dll, version: 10.0.26100.8246, time stamp: 0x2614674e
Exception code: 0xe06d7363
Fault offset: 0x00164644
Faulting process id: 0xE648
Faulting application start time: 0x1DCD7CC970ED97B
Faulting application path: C:\Program Files (x86)\JuiceboxBuilder-Pro\JuiceboxBuilder-Pro.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 846652bf-a995-4984-93b5-6a77de86c151
Faulting package full name:
Faulting package-relative application ID:
DETAILS:
- System
- Provider
[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}
EventID 1000
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2026-04-29T11:37:45.2602525Z
EventRecordID 99852
Correlation
- Execution
[ ProcessID] 62288
[ ThreadID] 51140
Channel Application
Computer MCPC-Win11
- Security
[ UserID] S-1-5-21-3475005397-1648941487-1005276679-1001
- EventData
AppName JuiceboxBuilder-Pro.exe
AppVersion 0.0.0.0
AppTimeStamp 69a5a110
ModuleName KERNELBASE.dll
ModuleVersion 10.0.26100.8246
ModuleTimeStamp 2614674e
ExceptionCode e06d7363
FaultingOffset 00164644
ProcessId 0xe648
ProcessCreationTime 0x1dcd7cc970ed97b
AppPath C:\Program Files (x86)\JuiceboxBuilder-Pro\JuiceboxBuilder-Pro.exe
ModulePath C:\WINDOWS\System32\KERNELBASE.dll
IntegratorReportId 846652bf-a995-4984-93b5-6a77de86c151
PackageFullName
PackageRelativeAppId
And this too:
Fault bucket 1301128461650658948, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: JuiceboxBuilder-Pro.exe
P2: 0.0.0.0
P3: 69a5a110
P4: KERNELBASE.dll
P5: 10.0.26100.8246
P6: 2614674e
P7: e06d7363
P8: 00164644
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.88d5af66-5db3-4741-9e14-946aa217b4ec.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4772dcdb-b870-4119-9f86-335e29670ec0.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20260421_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.de15233a-8f05-40c1-b478-97955bf70910.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.14e9e105-a6d8-4037-b649-9b9bbfe130ca.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7aae748b-335f-418a-b2ba-133000c6354f.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.16d575a7-559f-4835-98ca-9e9bf190200a.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c199988a-3b97-48a8-adc4-6512ab9040a3.tmp.xml
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JuiceboxBuilder-_159bf5f0a0d4c47fb155b4867c526f2ff2fc2e9_9211396b_9341e7cf-aab0-4d6d-8c16-aaad534e6142
Analysis symbol:
Rechecking for solution: 0
Report Id: 846652bf-a995-4984-93b5-6a77de86c151
Report Status: 268435456
Hashed bucket: bcde3f3e07114dbb520e897133d68684
Cab Guid: 0
DETAIL VIEW:
- System
- Provider
[ Name] Windows Error Reporting
[ Guid] {0ead09bd-2157-539a-8d6d-c87f95b64d70}
EventID 1001
Version 0
Level 4
Task 0
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2026-04-29T11:37:46.4909592Z
EventRecordID 99853
Correlation
- Execution
[ ProcessID] 62288
[ ThreadID] 51140
Channel Application
Computer MCPC-Win11
- Security
[ UserID] S-1-5-21-3475005397-1648941487-1005276679-1001
- EventData
Bucket 1301128461650658948
BucketType 1
EventName APPCRASH
Response Not available
CabId 0
P1 JuiceboxBuilder-Pro.exe
P2 0.0.0.0
P3 69a5a110
P4 KERNELBASE.dll
P5 10.0.26100.8246
P6 2614674e
P7 e06d7363
P8 00164644
P9
P10
AttachedFiles \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.88d5af66-5db3-4741-9e14-946aa217b4ec.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4772dcdb-b870-4119-9f86-335e29670ec0.tmp.WERInternalMetadata.xml WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20260421_1_EC_0_inject.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.de15233a-8f05-40c1-b478-97955bf70910.tmp.etl WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.14e9e105-a6d8-4037-b649-9b9bbfe130ca.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7aae748b-335f-418a-b2ba-133000c6354f.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.16d575a7-559f-4835-98ca-9e9bf190200a.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c199988a-3b97-48a8-adc4-6512ab9040a3.tmp.xml
StorePath \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JuiceboxBuilder-_159bf5f0a0d4c47fb155b4867c526f2ff2fc2e9_9211396b_9341e7cf-aab0-4d6d-8c16-aaad534e6142
AnalysisSymbol
Rechecking 0
ReportId 846652bf-a995-4984-93b5-6a77de86c151
ReportStatus 268435456
HashedBucket bcde3f3e07114dbb520e897133d68684
CabGuid 0
Thank you for posting the Event Viewer logs.
Looking solely at the logs, I'd try uninstalling and reinstalling Adobe AIR (making sure to use v33.1.1.744).
The weird thing is that you say JuiceboxBuilder-Lite runs OK (which suggests that your AIR installation is OK).
I'd still try uninstalling and reinstalling Adobe AIR, though.
Just so I can be clear on what you've already tried:
(1) Do you use any anti-virus software and were you able to completely disable it when trying to run JuiceboxBuilder-Pro?
(2) Were you able to locate and manually delete all of the following folders between uninstalling and reinstaiing JuiceboxBuilder-Pro?
C:\Program Files (x86)\JuiceboxBuilder-Pro
C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro
C:\Users\Username\AppData\Roaming\JuiceboxBuilder-Pro
C:\Users\Username\Documents\JuiceboxBuilder-Pro
Also, is there anything odd going on with your system's Documents folder? Have you renamed it or moved it from it's default location? Is it actively being synced by an online backup of file-sharing service (such as Dropbox, Google Drive or OneDrive)? If so, try temporarily disabling the service to see if this helps.
Any problem with the Documents folder might prevent JuiceboxBuilder-Pro from initializing it's own temporary work folder.
I'd try uninstalling and reinstalling Adobe AIR (making sure to use v33.1.1.744). DONE
The weird thing is that you say JuiceboxBuilder-Lite runs OK (which suggests that your AIR installation is OK).
I'd still try uninstalling and reinstalling Adobe AIR, though. DONE
Just so I can be clear on what you've already tried:
(1) Do you use any anti-virus software and were you able to completely disable it when trying to run JuiceboxBuilder-Pro?
DEFENDER and MWB Used - MWB Terminated - don't know how to end Defender
(2) Were you able to locate and manually delete all of the following folders between uninstalling and reinstaiing JuiceboxBuilder-Pro?
C:\Program Files (x86)\JuiceboxBuilder-Pro YES
C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro YES
C:\Users\Username\AppData\Roaming\JuiceboxBuilder-Pro YES
C:\Users\Username\Documents\JuiceboxBuilder-Pro YES
Also, is there anything odd going on with your system's Documents folder? Have you renamed it or moved it from it's default location? Is it actively being synced by an online backup of file-sharing service (such as Dropbox, Google Drive or OneDrive)? If so, try temporarily disabling the service to see if this helps. NOT Being Synced, But Disabled Dropbox and OneDrive anyway
Any problem with the Documents folder might prevent JuiceboxBuilder-Pro from initializing it's own temporary work folder.
Jpg copy of Documents folder attached JBP.003.jpg
Here is the fault from Event Viewer
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