Glad to be able to help. It is interesting that you could reproduce the error especially as it tells us what the upgrade comment signifies, no documents folder.
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Juicebox Support Forum → Posts by lancasterjohn
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Glad to be able to help. It is interesting that you could reproduce the error especially as it tells us what the upgrade comment signifies, no documents folder.
But now that there is a documents folder, that problem has disappeared.
Maybe the "Upgrade to Juicebox-Pro Message" is a sign of no DOCUMENTS folder.
Forgot to mention in File Explorer This PC\Documents was not showing. This may help in diagnosis. It seems the Documents folder is essential for Juicebox and for Juicebox to find personal presets.
Solved.
The problem was with Windows.
I had set Documents to an external usb drive e: and used USB f: and g: for backups. E: crashed, so I was working from drive f: with no e:.
I have changed the drive letter of g: to e: to maintain alphabetical order.
Another problem that has been solved is that it can now find my presets.
It seems Juicebox needed the Documents folder. It is no surprise I have always hated Microsoft's My Document, Documents, My Computer, This PC and all that rubbish.
Thank you so much. I could install and run as a different user. You got me going.
It still does not work with my profile. Maybe antivirus or the firewall is blocking something. The problem does not seem to be AIR or Juicebox installer.
I will update this thread if I discover the problem. In the meantime I can switch to the new user account to make a webpage.
Thank you for your quick response and getting me up and running again.
Since the latest Air, I have had nothing but problems. I have redownloaded Lite and Pro. I have spent hours getting past the opening screen to the New Gallery Open Gallery screen. Neither button works. Although I have and have reinstalled Juicebox Pro many times over many hours today, it still invites me to upgrade to Pro.
I click on Images and the page opens, but I cannot load any Images.
I have found suggestions on the forum. I did find the right version of AIR on the Harman site and that helped me get to the New/Open screen.
I have no .tempGallery
There is no AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro
I tried installing Lite but that has not worked either. I have uninstalled it and that does not help.
I still get an upgrade to Pro message even though it says it is Pro.
I have done everything I can think of. I hope you can help.
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Juicebox Support Forum → Posts by lancasterjohn
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