Hi--so a little over a year later, I never was able to get juicebox to work. I just got a new Macbook pro M1 and figured I'd see if it worked on my new machine. I added the code in terminal (This machine is running Ventura) and I reinstalled Air for good measure.  When I try and open IB app I get an error "the application can't be opened"  Any ideas about that?  Thanks

Ah well, things didn't go quite so well. I was able to get the new gallery and existing gallery features to open, when I actually created and saved the gallery I get this error message: juicebox error config file not found, and there is no JB folder created in the destination I asked it to save to

Thanks for the reply.
I worked my way through your list. I'm on Mac Big Sur. I couldn't find a '.tempGallery' folder on my machine using finder search.

I don't have any third party anti-virus or security, but I did turn off my ad block software to no avail.

I looked through the files for the ELS folder, I don't have one. Before I asked for help I deleted the older juicebox app per instructions I found here and didn't have the ELS folder then either.

I uninstalled AIR and downloaded and installed the latest version per your instructions, and uninstalled and reinstalled the current version of JBP again, no joy.

I only have one account on my Macbook pro.

The only thing I haven't done is your last suggestion, to create a new admin account. Juicebox worked for me a few days ago-I'm thinking my best option might be to use my most recent time machine backup (I'm a photographer and keep all my work files on external drives) and see if last weeks backup will fix it.

one more thing, when installing juicebox I got this dialog I attached. I dismissed it by clicking 'always allow' but I have no idea what that PW might be