1 Reply by treasurechambers

(7 replies, posted in Juicebox-Pro Support)

Apologies, I discovered the error was mine regarding being unable to return to the gallery I was working on. When I re-installed Pro, after deleting all the files, there was no desktop shortcut generated, and I couldn't find a way to create one (the software does not seem to allow this from the taskbar), so I launhed Air instead, from the directory, which then launched Pro. But there was no Images option on the menu. So I took a chance and restored the shortcut from trash and it worked and I got the full menu. Now I can go back to the gallery I'm working on. Problem solved. Sorry to have caused confusion.

I should probably mention I'm still using Windows 8 on this computer. Maybe it works differently in Win 10.

As an aside, when I upgraded to Pro from Lite, the branding stayed in the lower right corner, despite the interface claiming I was using Pro. That was when I realized there were issues with the directory path (and a possible conflict with Lite), so I deleted both versions and reinstalled Pro and moved the gallery to the same directory as the software. Live and learn.

Thanks for the Linux Air link. Will try and get that set up next.

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2 Reply by treasurechambers

(7 replies, posted in Juicebox-Pro Support)

Thanks for this information regarding the gallery directory structure. I didn't see this stated anywhere in any of your troubleshooting or other user help files (or this forum) - and I did look. I suspected this might be the problem, but the config and index pages showed the correct path, so I thought the problem was elsewhere. Perhaps a warning about this might be helpful for new users.

I have plenty of RAM in this computer, in fact that's the one thing I always add to a new computer (I always use a desktop) before I even boot it the first time. The problem with Adobe Air is pretty consistent with Adobe's other products. You do it their way, or you don't use it - or expect hang-ups and software crashes. Their Reader DC has the latter issues too. A piece of junk. Luckily, I also have Acrobat Pro.

As a long-time computer user (since the early 90s), I've always organized my directories to keep software on a separate logical drive from user files. It just makes things easier when it comes time to switch computers, and prevents loss of data when software is replaced or becomes unstable. Some software insists on using the Windows (for instance) user directory as default. I don't like it, but often there is no choice, or changing it causes more problems. Juicebox is the only software I've had to install in my own directory, with the material. Not a huge problem, now that I know.

It's not a huge inconvenience to load the images in batches, but when I click on the Images tab after saving, I get the open new/existing gallery page, not the already opened gallery I'm working on. This IS annoying, because a large gallery takes some time to open. I'll see if the menu item works better - but even a page back option would be a help. Should mention that I can upload 150 images several times before saving, but am cautious since I can't be sure it will work with a large number of images.

I'm gradually migrating to a Linux computer, so will be installing Juicebox on that too. I presume my license will be fine on a second computer? The same website will be involved.

Thanks again for your clarification.

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3 Reply by treasurechambers

(7 replies, posted in Juicebox-Pro Support)

Ok, I've figured out the problem. It wasn't a caching problem - there was no cache, either on my browser or my server.

I removed everything and re-installed, but the gallery wouldn't show at all (blank page), so played a hunch and did a test of 100 images. It seems the images have to be in the same level directory as Juicebox. The software can't process images stored in a subdirectory. I presume this also affects embedded code, since that webpage didn't work in a subdirectory either.

For the record, the software cannot process more than 150 or so images at a time, or it crashes, losing anything processed since the last save - so it's necessary to save often for large galleries.

Lastly, it would be nice to be able to return to the gallery upload page after saving, since large numbers of images have to be done in batches.

Do love the interface and the look of the gallery. Thanks for this!

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4 Topic by treasurechambers

(7 replies, posted in Juicebox-Pro Support)

Despite installing Pro 1.5.1, adding the image files, and uploading it all to my server via ftp, my website gallery is only showing 50 images. Over 1800 images have been added and all are showing in the config file and in the Juicebox gallery interface. I did try out Lite before buying Pro, but only used 20 images - and all Lite files have been removed from my server. The number of thumbnails is correct also.
Is there a license file that needs to be added somewhere, or another file that determines the gallery image access and display? Have checked everything I can think of with Notepad ++ . Cannot find anything wrong.

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