Hello,

We have been using your product since 2012 using version 1.1.1.  Recently, we have been receiving complaints from our customers that the galleries randomly stop when on autoplay.  We confirm this through testing ourselves.
We decided to purchase the latest version 1.5.1 to see if the upgrade would resolve the problem.  The problem still remains.

The following is research from our IT dept.

1. On the client side, it will download the first 7 images and begin to display them.

2. When the client browser reaches image number 7, it will download the next 7.

3. From a TCP session standpoint, each request goes over the same open tcp session.  Meaning, the session is never closed.

4. When it stops working, the session window appears to be full.  What this means is, the browser has requested the maximum amount of data that it can handle over that session and will not request anymore.

5. On the server side, there are no 500 status codes and each image requested is a 200 status.

If there is anything more we can do or provide to you, please let us know.

Thank you,
Ryan Hinton