• Registered: 2018-06-27
  • Posts: 1

Topic: Juicebox randomly stopping

Hello,

We have been using your product since 2012 using version 1.1.1.  Recently, we have been receiving complaints from our customers that the galleries randomly stop when on autoplay.  We confirm this through testing ourselves.
We decided to purchase the latest version 1.5.1 to see if the upgrade would resolve the problem.  The problem still remains.

The following is research from our IT dept.

1. On the client side, it will download the first 7 images and begin to display them.

2. When the client browser reaches image number 7, it will download the next 7.

3. From a TCP session standpoint, each request goes over the same open tcp session.  Meaning, the session is never closed.

4. When it stops working, the session window appears to be full.  What this means is, the browser has requested the maximum amount of data that it can handle over that session and will not request anymore.

5. On the server side, there are no 500 status codes and each image requested is a 200 status.

If there is anything more we can do or provide to you, please let us know.

Thank you,
Ryan Hinton

  • Registered: 2012-04-24
  • Posts: 5,916

Re: Juicebox randomly stopping

Could you please post a link to a gallery which demonstrates this problem? Thanks! (I've not seen this happen before and, as far as I can recall, no-one else has ever reported such an issue.)

Just in case it helps, please let me know:
(1) How many images are in your gallery?
(2) How large (in terms of filesize) are your gallery images?

The only thing I can think of which might help would be to change the value of imagePreloading (on JuiceboxBuilder-Pro's 'Customize -> Main Image' section). It sounds like you might be using the default value of PAGE so you might like to try using either NEXT or ALL instead to see if it makes a difference.

Also, if your gallery images are really large (MB rather than KB each), then it might make a difference if you were to reduce their filesize.

(Make sure that you have set enableLooping="TRUE" (in JuiceboxBuilder-Pro's 'Customize -> General' section), otherwise, AutoPlay will stop on the last image and will not loop back to the start.)

As I mentioned above, please let me see a gallery which demonstrates this problem.
Once I'm able to see the problem for myself, I might have some more ideas (or at least be able to construct a similarly configured test gallery to try to reproduce the problem myself and log a bug report with the developers if necessary).