Hello Steven,

I know the image names are a bit long for comfort but the images are accessed by others who want to have the full details, attached, which is a bit of a pain.

When copying and pasting captions I always try to change any hyphens (which were possibly created using Word or some other nasty program) with a simple hyphen in my HTML editor, which will usually complain if there is an illegal character.  But, it seems I did not do the same when copying into this program! :-(

The blank thumbnail was quickly resolved - I simply rebooted the program and that was that.  Also the problem with the  '.tempGallery' hasn't recurred for a couple of days so I think I can say that that is now history.

Thank you for your patient responses - I think I can now safely say everything is running as it should once morel.

Problem solved!!!!

Hello Steven,

Sorry to have taken up your time with what was really a very silly matter.  The problem was to do with the file names which, I have suddenly realised, had a couple of 'illegal' characters.  Though I do now have a problem with a thumb showing as a plain black square, but I'm sure I can sort that.

Hello Steven,

You'll be getting fed up with me by now! ;-)

First of all the .tempGallery problem seems to have gone away.

However, I've been battling with uploading now.
I create a gallery with three images which displays correctly in Juicebox and online
I create a gallery with four images simply by adding one which displays correctly in Juicebox and online.
See: http://www.sirnigelgresley.org.uk/Photo … index.html
Then I add another image to make five which displays correctly in Juicebox but only shows the first three when uploaded.
See: http://www.sirnigelgresley.org.uk/Photo … index.html

I hadn't made any changes to the four images displayed previously, but as well as the fifth not showing online the fourth has disappeared.

Hello Steven,

Oh dear, the more I do the worse it gets!  I have discovered that if I have Resize Images checked that I can load all five of the six images into the new gallery. 

When I click on Customize I see one main image with six thumbnails (five plus one blank).  I then click on Publish, with View in Browser checked, and click on Save.  Nothing changes, no browser window open and when I check what is in the gallery file I can see config.xml and the images folder with just two images in it but no jbcore folder, nor thumbs folder.

If I try to open the gallery I am greeted with the message that the image file cannot be found four times, then the two which are found have blank thumbnails.  Clicking on Customize shows the two main images but no thumbnails. :-(

However, when I publish only two of the five images are saved into the images folder and there is no jbcore nor thumbs folder.

This really doesn't make sense to me so I abandoned this new gallery, loaded up an existing one and added a few images to it.  It all worked 100% correctly!  I can only presume that there is a problem with one or two of the images that I was trying to use yesterday.

I then went back to the first six images and loaded four (all landscape, ignoring the portrait ones).  Three loaded with the message about sizing for the fourth.  With just these three images everything worked correctly.  However, when I went to Open Gallery to try and add a different fourth image the gallery would not open.  I tried another gallery, which did open correctly, so can only assume there must be something very wrong with the images that do not load.

I went back to scratch and started over again, loading one image at a time, and was able to load four normally, then a fifth with Resize Images checked but no matter what I tried I could not load the sixth, not as .jpg, .png nor .gif.

Further.....

I thought I'd see what would happen if I tried substituting a previously successfully used image for the one that fails to load - and it wouldn't load!  One that is showing quite correctly in a different gallery can't be added to this new gallery.  Then I wondered if perhaps the captions of those that wouldn't load were too long and shortened them, but still they do not load. :-(

Many thanks for your reply.  Clearing .tempGallery worked, though it was still there the next time I closed the program, so it seems I'll have to clear it every time I use Juicebox.  This was the first time I'd used v1.5.1 - might it be a bug that's crept in since v1.5.0?

Interestingly enough trying to load the same six images the program only complained about one of them this time, even though I hadn't at that time resized anything (and I do not have Juicebox set to resize either).  I then resized the offending image to 722 x 1024 but it still wouldn't load, nor would it at 640 x 908 - each time generating the same 'Resize error' message.

I'll take a look at the plugins later.

I'm using Windows7 Pro, Adobe Air 28.0.0.127 and Juicebox Lite 1.5.1

I have been using Juicebox Lite for a short while, evaluating it with a mind to upgrading to Pro, but today I have had a big problem!  I wanted to create a new gallery so clicked on New Gallery and tried to upload six images.  Only four would load.  Then trying to upload the other two individually I was greeted with the message that Juicebox couldn't resize them - despite the images being only 1640 x 1127 and 1613 x 1129.

Having tried unsuccessfully a couple of times I then rebooted the computer - no improvement.  In fact I could not then open a new gallery, nor an existing one.  Clicking on 'New Gallery' nothing happened.  Clicking on 'Open Gallery' showed me the gallery listing but after selecting one and clicking on 'Select Folder' nothing happened, the gallery did not open.

Next I uninstalled Juicebox and Adobe Air (using Revo Uninstaller to delete all associated files, five Roaming/Adobe/Air/ELS/Juicebox files and three Roaming/JuiceboxBuilder- Lite files) and deleted the JuiceboxBuilder-Lite file from AppData and then removed the deleted files from the Recycle Bin.

I then reinstalled AdobeAir and ran JuiceboxBuilder-Lite.air.  Still no improvement - no 'New Gallery' nor will 'Open Gallery' open one.

Help!


As you can see, I have searched the files here but haven't found the answer - one posting suggested it might involve Google Drive but I do not have that.