1 Reply by fariborz

(4 replies, posted in Juicebox-Pro Support)

Hi Steven

Thank you fr taking the time to respond. The two links to issues with Adobe Air seem to be exactly what is happening to JuiceBoxPro.
In fact when I try to uninstall Adobe Air it comes up with a warning that it is used by Juicebox Pro.
I'll try Adobe Air as that seems to be the culprit.
It's interesting that no one from Adobe ever responded to those two posts.

Is there any possibility to move away from the Adobe all together?

Best wishes and thank you again

Fariborz

Go to forum: Juicebox-Pro Support

2 Reply by fariborz

(4 replies, posted in Juicebox-Pro Support)

Just a little update on my own query

Here is an update on my problem.

As evident from these posts I have successfully submitted the post to the forum through Google Chrome. So there is an obvious clash between Safari and the Jukebox Forum.

But the main problem is still there:

Problem Summary:
Starting Juicebox triggers the the Adobe Air Licence Agreement Window while Adobe Air has been installed successfully already.
Clicking the I Agree button in the Adobe Air window causes both apps to quit almost instantly.

Steps taken so far:
I have deleted all traces of Juicebox and Adobe Air from my computer
I have disconnected all back up drives
I have even disconnected from the web
I have checked all security is off

I have then installed both the Adobe Air and  JuiceboxPro

Still exactly the same problem.

The steps above have been repeated twice. The same problem has been repeated.

Thank you for your help and time

Go to forum: Juicebox-Pro Support

3 Topic by fariborz

(4 replies, posted in Juicebox-Pro Support)

I use a Mac mini running

Mojave 10.14.3
3GH Intel Core i7
8GB 1600 MHz DDR3

Juicebox Pro 1.5.1

Adobe Air 32

I have been using Juicebox Pro successfully for the past 2 years having upgraded from Simple-Viewr Pro

I tried to update my gallery yesterday

Juicebox Pro prompted me to install Adobe Air.
I installed Adobe Air and agreed to its terms and conditions and received a message confirming that it had been installed successfully

I restarted the computer

I then tried to start Juicebox Pro again. It triggered the Adobe Air Licence Agreement window again. I clicked the confirm Box again. At this point both the Adobe Air and the Juicebox quit without any further information or error messages.

I have uninstalled both software twice and there is still exactly the same problem.

I have performed the same operation with the computer off-line, online, all other drives detached, all other drives attached. The problem is consistently persistent.

The second problem I seem to be facing is that I submitted this problem to the Forum last night and the night before at least three times but there is no trace of it anywhere.

I am now submitting it using Google Chrome rather than Safari.

Can you please help?

Thank you.

Fariborz

Go to forum: Juicebox-Pro Support