1 Reply by clbrown1

(29 replies, posted in Juicebox-Pro Support)

I tried un-mounting my external drive and still cannot open an existing gallery on my desktop.

I've shared this link:

https://drive.google.com/folderview?id= … sp=sharing

here is the html page on our server:

http://www.henrico.k12.va.us/Newsroom/G … index.html

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2 Reply by clbrown1

(29 replies, posted in Juicebox-Pro Support)

I uninstalled JuiceboxBuilder-Pro, did a search and found the following in my documents folder: a juicebox_pro_1.3.3 folder and a JuiceboxBuilder-Pro folder. Both folders contained a folder called web that contained config.xml, images folder, index.html, jbcore folder, and thumbs folder. I trashed both folders and emptied the trash. I then, reinstalled JuiceboxBuilder-Pro. Wishing now that I had looked to see what gallery was stored there before trashing them.

After re-installing, I was able to open a gallery on my external drive (I thought I was home free!) I created a new test gallery, published to my desktop, and tried to open and nothing. Same as above, no error message just right back to the start screen. I tried to open the gallery I had successfully opened on my external drive and nothing. I did a search to find out where juiceboxbuilder-pro files are now and found one in my documents folder but this time it only includes my presets which make sense to me. Just for kicks, I restarted my system which had no effect.

I'm at a loss, why open once then not again?

Will this work for a download? https://drive.google.com/a/henrico.k12. … sp=sharing

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3 Reply by clbrown1

(29 replies, posted in Juicebox-Pro Support)

I tried putting the folder on my desktop, an external hard drive and a flash drive and it still won't open. I wish there was at least an error message.

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4 Reply by clbrown1

(29 replies, posted in Juicebox-Pro Support)

I have followed your instructions exactly and installed 1.4.1 and I still have the same problem; I can't open an existing gallery so if there are any changes, I have to start all over.

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5 Topic by clbrown1

(29 replies, posted in Juicebox-Pro Support)

I've seen quite a few threads about this and have tried everything short of uninstalling and reinstalling.
I'm using a Mac with Mavericks OS.

A new gallery was created and posted to our website (works great). I want to add new photos or adjust the preset on that gallery so click Open Gallery - the Select Gallery Folder window opens. I navigate to the folder (not subfolder) where the gallery is and I can see the config.xml file in the main gallery folder. I click Open and I'm back to the starting screen that says To get started... New Gallery button Open Gallery button; nothing happens - no loading of gallery, no error message.

I created a brand new test gallery (in case there was something strange about the other one) and saved to my desktop and the result is the same. Doesn't open and no error message.

I considered that the files that were uploaded to our website were locked and unlocked them all but still nothing.

I hate to ask the same question, but I can't figure out what's wrong and it seems to be a fairly common issue as I have seen the same response over and over about making sure you just click the folder and that it has the config.xml file in the main folder.

I'm using JuiceBuilder Pro 1.3.3

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