1

(1 replies, posted in Juicebox-Pro Support)

svBuilder-Pro is the AIR application for building SimpleViewer-Pro galleries.
SimpleViewer-Pro (and svBuilder-Pro) relied on Adobe Flash Player and, due to the demise of Flash, they were retired back in 2017.
We then released Juicebox-Pro (and JuiceboxBuilder-Pro) as a HTML alternative (with no reliance on Adobe Flash Player).

It sounds like the layout you are referring to may be from Showkase (perhaps from one of the demo sites here).

With Juicebox-Pro, you can create as many individual galleries as you like. However, if you would like to link them all together, then you would need to do so manually following the instructions and online examples in the Embedding Multiple Galleries support section.
(Also, I've created a single-web-page solution to quickly and easily link together a few galleries which you can find in our online forum here.)

If you are looking for an automated solution to creating and listing multiple galleries, then Showkase might be a more suitable solution for you.

Showkase is a PHP web application (installed on your web server rather than your computer) which allows you to create a complete portfolio web site (integrating multiple galleries) online.
Showkase has full support for Juicebox-Pro and the galleries can be created within the application itself in a web browser interface (or created with JuiceboxBuilder-Pro and imported).

You can create Gallery Index pages and have as many galleries listed on each Gallery Index page as you wish.
Each gallery is represented by a thumbnail image with the gallery title displayed below and the gallery is opened when the user clicks on the image.
Demo sites created with Showkase can be found here and a sample Gallery Index page can be found here.

Showkase can also create non-gallery pages (About, Basic and Contact pages) where you can add information about yourself (or any other content you like).
All of this is done automatically within the Showkase interface without the need for any manual coding at all.
You can take a look around the Showkase interface by logging into the 'Live Demo Admin' here.

Showkase can be purchased as Showkase-Standard (which comes with Juicebox-Lite, the free version) or Showkase-Pro (which comes with Juicebox-Pro).
The only difference between Showkase-Standard and Showkase-Pro is the bundled viewer (Juicebox-Lite vs Juicbeox-Pro).

There is more information on the differences between Juicebox and Showkase in this forum thread.

Have a look at all the links above and if you have any questions, please let me know. Thanks!

If you cannot reinstall AIR, it sounds like there may still be a remnant of an old installation lingering around somewhere.

It sounds like you may have already done this but try this for starters:

(1) Uninstall AIR (if you can) via the Control Panel -> Programs -> Uninstall a program
(2) Afterwards, manually delete the following folders (if they exist):

  • C:\Program Files (x86)\Common Files\Adobe AIR

  • C:\Users\Notebook\AppData\Local\Adobe\AIR

  • C:\Users\Notebook\AppData\Roaming\Adobe\AIR

I'm really not sure if it will make a difference but perhaps if I saw a screenshot of the problem, it might trigger a memory of something that might help. (You can post a screenshot here in the forum or upload one elsewhere and post a link.)

As the problem seems to be directly related to AIR (rather than JuiceboxBuilder itself), you could maybe post a new topic in the AIR discussions over on Harman's GitHub page. Maybe someone from the AIR support team can help further: https://github.com/airsdk/Adobe-Runtime … iscussions

Incidentally, please make sure that you are trying to install AIR v33.1.1.744 rather than the very latest version of AIR (v51.2.2.6). Please see here for details.

Please let me know how you get on. Thanks.

Your custom dimensions match well with the Small, Medium and Large image dimensions that Juicebox-Pro uses by default for its Multi-Size images (800 x 600, 1024 x 768 and 2048 x 1536 respectively).
These default dimensions have not changed since Juicebox-Pro was introduced but I think they are still pretty good default values that cover most scenarios.

Of course, one person's site might have a completely different target audience to someone else's site whereby visitors might be more inclined to view the site on a mobile device (or conversely, on a large desktop monitor), in which case, you might want to change these values accordingly.

If you are using Multi-Size images for a Juicebox-Pro gallery within Showkase, there's no quick and easy way to tell which image size is being served up without delving into the browser's developer tools to see if the image originates from the 'images/' folder (Medium), the 'images/small/' folder (Small) or the 'images/large/' folder (Large).

4

(498 replies, posted in Juicebox-Pro Support)

@guy.chabant

SimpleViewer is no longer available (it was the Flash predecessor to Juicebox's HTML alternative).
Users can still download Juicebox-Lite (the free version) from here.
However, for full access to all customizations (including all 21 Pro-only Thumbnail Options), we recommend Juicebox-Pro.

If you are referring to the 'Simple' layout used in one of our demo galleries (inspired by a SimpleViewer layout), then this is available as a ready-to-use preset in JuiceboxBuilder-Pro (on the 'Customize' tab). Unfortunately, a lot of the configuration options used in the 'Simple' layout are Pro-only and are not available in Juicebox-Lite (the free version).

Google Translation:

SimpleViewer n'est plus disponible (il s'agissait de l'application Flash qui a précédé l'alternative HTML de Juicebox).

Vous pouvez toujours télécharger Juicebox-Lite (la version gratuite) ici.

Cependant, pour accéder à toutes les options de personnalisation (y compris les 21 options de vignettes réservées à la version Pro), nous vous recommandons Juicebox-Pro.

Si vous faites référence à la mise en page « Simple » utilisée dans l'une de nos galeries de démonstration (inspirée d'une mise en page SimpleViewer), sachez qu'elle est disponible comme préréglage prêt à l'emploi dans JuiceboxBuilder-Pro (onglet « Personnaliser »). Malheureusement, la plupart des options de configuration de cette mise en page sont réservées à la version Pro et ne sont pas disponibles dans Juicebox-Lite (la version gratuite).

5

(1 replies, posted in Juicebox-Pro Support)

I've just checked and Juicebox v1.5.1.2 galleries still display and function OK in Firefox 146.0 (64-bit) on my WIndows 11 PC.

If you are having trouble viewing galleries locally in Firefox (before you upload them to your web server), then please try changing the setting noted in this FAQ: https://www.juicebox.net/support/faq/#local

Firefox (95 or later):

  • Enter about:config in Firefox's address bar.

  • Click through the "Accept the Risk and Continue" warning.

  • Enter security.fileuri.strict_origin_policy in the search bar.

  • Toggle the value from 'true' to 'false'.

If you continue to experience difficulties, please let me know more about the problem you are facing.
Let me know whether the problem happens when viewing your galleries locally or from a web server.
Also let me know exactly what the problem is (what happens or does not happen) and if you see any error messages along the way.
With a little more information, I should hopefully be able to help further. Thank you.

Google Translation:

Je viens de vérifier et les galeries Juicebox v1.5.1.2 s'affichent et fonctionnent toujours correctement sous Firefox 146.0 (64 bits) sur mon PC Windows 11.

Si vous rencontrez des difficultés pour visualiser vos galeries localement dans Firefox (avant de les transférer sur votre serveur web), veuillez essayer de modifier le paramètre indiqué dans cette FAQ : https://www.juicebox.net/support/faq/#local

Firefox (95 ou version ultérieure) :

  • Saisissez about:config dans la barre d'adresse de Firefox.

  • Ignorez l'avertissement « Accepter le risque et continuer ».

  • Saisissez security.fileuri.strict_origin_policy dans la barre de recherche.

  • Désactivez le paramètre en remplaçant la valeur « true » par « false ».

Si le problème persiste, veuillez me fournir plus de détails.

Précisez si le problème se produit lors de la consultation de vos galeries localement ou depuis un serveur web. Veuillez également me préciser la nature exacte du problème (ce qui se passe ou ne se passe pas) et me signaler tout message d'erreur rencontré.

Avec ces informations supplémentaires, je devrais pouvoir vous aider davantage. Merci.

6

(1 replies, posted in Juicebox-Pro Support)

Juicebox has not actually had an update in many years so, if you have previously used Juicebox with acceptable results, I'm not sure what might have changed.

Your gallery images look OK to me but, of course, I do not know how sharp you intent or expect them to be.

It sounds like you have already tried changing the resize settings within JuiceboxBuilder-Pro.
The first image in your gallery is 1000 x 1500 which is probably a fine resolution for web gallery usage (for most devices, depending on your target audience). Just make sure that the 'Quality' is high (default is 80, maximum is 99).

If you like, you could skip the resizing entirely and just have Juicebox display your source images by deselecting the 'Resize Images' checkbox on the 'Images' panel. (You might need to resize your source images manually before feeding them to JuiceboxBuilder-Pro if they are very large.)
Additionally, you could prevent Juicebox from dynamically resizing the images (and just display them in the gallery at actual size) by setting imageScaleMode="NONE" in JuiceboxBuilder-Pro's 'Customize -> Main Image' section (although please be aware that cropping may occur).

I hope these suggestions help.

7

(5 replies, posted in Tricks and Tips)

I don't see a speed increase when trying this on a Windows PC and, knowing how JuiceboxBuilder works, I don't actually understand why there should be a speed increase on any system but I'm genuinely glad it works for you!

8

(5 replies, posted in Tricks and Tips)

Thank you for the additional information.
I was definitely misunderstanding you yesterday.

Now open the new file; go to IMAGES and delete all of the existing inhabitants.
Then drag and drop replacement images into their place and, in "Publish", hit SAVE again.

I see now that you are opening the 'Images' panel in JuiceboxBuilder-Pro, deleting the existing images there and then adding new images in the user interface.
I thought you were manually opening the gallery's 'images' folder, deleting the actual image files there and then adding new images into the folder using your Mac's Finder. I think I was thinking that because I remember recently pointing you towards the manual method of creating a gallery in a different thread.
Your method is a lot less unorthodox (and a lot less time consuming) than I initially thought!
I'm glad you've discovered a method that saves you time. Thank you for sharing!

9

(5 replies, posted in Tricks and Tips)

I'm not 100% sure of your exact method.

Now open the new file; go to IMAGES and delete all of the existing inhabitants.
Then drag and drop replacement images into their place and, in "Publish", hit SAVE again.

If I do this (manually replace the images in the 'images' folder and click 'Save' on the 'Publish' panel), JuiceboxBuilder immediately reinstates the original images (as I've bypassed the 'Add Images' routine on the 'Images' panel and JuiceboBuilder has no knowledge of the new images in the 'images' folder).

Are you manually adjusting the 'imageURL' entries in the gallery's 'config.xml' file (to reflect the new image filenames)?
How are the thumbnail being generated?

Maybe I'm not following your instructions correctly.

If you don't need JuiceboxBuilder to resize your images, then you could deselect the 'Resize Images' checkbox on the 'Images' panel. This should speed up the 'Add Images' process a little.

10

(7 replies, posted in Juicebox-Pro Support)

I see a few comments on the internet about Adobe CC users having difficulty with Tahoe but nothing specifically about AIR (or JuiceboxBuilder).
Also, there's no mention of 'Tahoe' in AIR's GitHub Issues or Discussions.
I'll keep an eye out, though.

11

(7 replies, posted in Juicebox-Pro Support)

Mac OS Tahoe apparently does not support Juicbox Builder unfortunately.

Where did you get that information? The source might give me a clue as to what is going on. Thanks!

12

(7 replies, posted in Juicebox-Pro Support)

@Ann

Let's at least try to get JuiceboxBuilder up and running on Tahoe.

(1) Do you have any idea why macOS Tahoe does not support JuiceboxBuilder? (I don't have access to a Mac with Tahoe to test.)
(2) Does the problem appear to be with AIR or JuiceboxBuilder?
(3) Is the problem whilst installing or running AIR/JuiceboxBuilder?
(4) What exactly happens (or does not happen) vs what you expect to happen?
(5) Are any error messages displayed on-screen when the problem occurs?

I guess the main contenders are the version of AIR (use v33.1.1.744) and Rosetta (see here) but there could be another factor (such as security software) causing a problem.
It also might help to check out the Known Issues at the foot of the AIR download page.

Or is it possible to bulid a gallery manually by pasting new files into an old JB Gallery?

Maybe the support section entitled Manually Creating a Gallery will help with this.

13

(7 replies, posted in Juicebox-Pro Support)

As time goes by, I think it is increasingly unlikely that an update will be forthcoming.

I'm still here as official support but I'm neither the author of Juicebox nor the person making the decisions.
As such, I've not heard any official word on the future of Juicebox.
Having said that, I've been pushing for an update behind the scenes for a while now (with suggestions and code) but I do not know if anything will come of it.

I'm sorry it's not better (or more certain) news.
In light of this, I'd understand if you wanted to migrate to a different web gallery program.
Thank you for your continued support over the years.

14

(5 replies, posted in Juicebox-Lite Support)

I'm really happy to hear that you've got it fixed. Thank you for letting me know.
I wish you continued success with Juicebox and your website!

15

(5 replies, posted in Juicebox-Lite Support)

No problem! I hope you're able to resolve your problem.
If you still have trouble with it, just post back here and I'll try to help further.

16

(5 replies, posted in Juicebox-Lite Support)

Hi.

The latest version of JuicboxBuilder-Lite (v1.5.1.2) works OK for me (under AIR v33.1.1.744) using Windows 11 Pro x64 Version 25H2 (OS Build 26200.6725).

Here are some suggestions which might thelp:

Suggestion #1

First of all, you'll need to make sure that you use AIR v33.1.1.744 and not the very latest version  of AIR (v51).
Harman, the developers of AIR, removed support for WebKit (the embedded browser that JuiceboxBuilder-Lite uses for the live preview of the gallery on the Customize panel) after v33.1.1.744.
Please see this forum post for further details: https://juicebox.net/forum/viewtopic.php?id=5318

You can download AIR v33.1.1.744 from the foot of the AIR download page: https://airsdk.harman.com/runtime
Here is a direct link for Windows: https://airsdk.harman.com/assets/downlo … obeAIR.exe

If you do have AIR v51 installed, please uninstall it first (via 'Control Panel -> Programs -> Uninstall a program') before installing AIR v33.1.1.744.

Suggestion #2

If you have any third-party anti-virus or security software running (such as Avast, AVG or Norton), try temporarily disabling it to make sure that it is not interfering with JuiceboxBuilder-Lite. (Please be sure to disconnect from the internet first and do so at your own risk.)
If you find that some anti-virus or security software is interfering with JuiceboxBuilder-Lite, then add JuiceboxBuilder-Lite to the software's whitelist. Please let me reassure you that JuiceboxBuilder-Lite contains no malware at all.

Suggestion #3

If you know the exact time of the application crash, then you could check the Windows Event Viewer to see if there are any entries in the 'Windows Logs -> Applications' or 'Windows Logs -> System' sections which give more information on the nature of the problem.
Please see this web page for more information on the Windows Event Viewer: https://www.howtogeek.com/123646/htg-ex … an-use-it/

Suggestion #4

There are other troubleshooting suggestions in this forum post which might help: https://juicebox.net/forum/viewtopic.php?id=5114
If you've not already tried it, try the complete uninstall/reinstall procedure (for both AIR and JuiceboxBuilder-Lite) noted as #11 in the post. (Just substitute JuiceboxBuilder-Lite for each instance of JuiceboxBuilder-Pro in the instructions. The procedure is the same for both Lite and Pro versions.)

I hope this helps.
Please let me know how you get on. Thank you.

17

(1 replies, posted in Juicebox-Pro Support)

It certainly sounds like Norton might be quarantining your zip file.

I have what sounds like a similar setup (but without Norton): Windows 11 Version 24H2 (OS Build 26100.6484) with Windows Defender up-to-date and Lightroom 4.

I can click/double-click/extract the Juicebox-Pro zip file just fine on my own PC.
I use 7-Zip as my zip manager of choice but this should not matter. As soon as the file is accessed (by whatever means/program), Norton will kick in and scan the file (and act accordingly).

In any case, I just tried extracting the Juicebox-Pro zip file using Windows' own native zip functionality and it worked fine.

Have you tried checking your Norton logs to see what has recently happened?

Also, I'd double-check that Norton is actually fully suspended as a zip file disappearing when clicking on it is not normal behavior and sounds very much like a third-party is interfering.

If you need another link to re-download the Juicebox-Pro zip file, please fill in the online Download Link Request Form and I'll send you a new one. (I would have already done this but I cannot find the email address that you use here in the forum in our transaction records.)

Incidentally, I should reassure you that, as long as you downloaded the Juicebox-Pro zip file from your original download link, the file does not contain any malware at all so if Norton is quarantining the file, its a false-positive. If this is the case and you can find any details relating to this, please forward them to me at steven@juicebox.net and I'll file a false-positive report over at Norton so that they can clear Juicebox's reputation in their next database update. They'll likely want to know the Norton module flagging the issue (e.g. real-time scan, manual scan, ransomware check), the version of Norton you are using, the database version and the description of the false-positive finding (i.e. what virus it thinks it found).

18

(1 replies, posted in Juicebox-Pro Support)

Everything I know about unresponsive New Gallery and Open Gallery buttons is included in the post you quoted.
Unfortunately, I do not have much I can add.

The most likely cause is Suggestion #1 from the post (a persistent .tempGallery folder caused by an online backup/sync program).
Do you or did you ever use an online backup/sync program (such as Dropbox, Google Drive or OneDrive)? OneDrive backing up the Document folder by default (where Juicebox stores the .tempGallery folder) can cause this problem.

There must logically be some difference between your two user profiles (or at least the JuiceboxBuilder-Pro setup in each) but I don't know what it might be.

Just for the record, I've never had to change anything in the registry to fix a problem.
The full uninstall/reinstall procedure listed as Suggestion #11 here, in conjunction with disabling all third-party anti-virus and security software and any and all online backup/sync programs (at least temporarily, for testing purposes), has been known to fix the majority of issues over the years.

I'm sorry I don't have a definitive explanation for your problem but maybe the complete uninstall/reinstall procedure (being 100% sure to manually delete all the listed folders between uninstalling and reinstalling) will help.

I'm glad you're making good progress.

Here are some further notes which may (or may not help)!

Results on iPhone (iOS) >> SplashPage appears, but that’s OK, with one click on the chosen image, it brings you straight to the gallery (in Small Screen Mode).

If you don't want the Splash Page, then you can turn it off (without changing the dimensions of the gallery or anything else on the web page) by setting showSplashPage="NEVER". It sounds like you might actually want the Splash Page (and the gallery to be expanded to fill the page), though.

Results on Windows PC >> OK, with an improved title (including an image), but no clickable link back to the homepage.

You could always use the Back Button to achieve this

Also, on large screens, the thumbnails are far to the left of the photo,

The space between the thumbnails and the main images will depend on a number of factors such as the number of thumbnail columns, the width of the thumbnails, the shape of the main images (e.g. landscape vs portrait), the width of the browser window/monitor. Juicebox does its best to find a good compromise in most scenarios.

.. the split view is less appealing to me., if you like.

You can force a certain Screen Mode by setting either screenMode="SMALL" or screenMode="LARGE" (but bear in mind that this will apply for both desktop browsers and mobile devices).

I'm still undecided. I guess you prefer... I mean, recommend 100x100 New 1 ;-) ?

Gallery layout is a very personal things and it's really more about what you like yourself. I'd only recommend something if I think there's a problem.
New 1 is so close (in terms of gallery dimensions) to not needing a Splash Page. It just boils down to whether or not you actually like the Splash Page and want to use it.

[Posts split into new thread to separate from original 2023 thread.]

My main takeaway: to ensure this works, my gallery must be the only element on my web page and its dimensions must be 100% by 100%.

This has to be true in order for the Splash Page to not be used on a mobile device without explicitly setting showSplashPage="NEVER".

New 1:
http://lepec.and.co.free.fr/photo/2025gandoxx
galleryHeight="92%"
<header
Results on iPhone IOS > >> SplashPage

The Splash Page is used on mobile devices in 'New 1' because the gallery is not 100% x 100% and there is another element on the page (a <header>).

New 2:
http://lepec.and.co.free.fr/photo/2025gandox
galleryHeight="100%"
Results on iPhone IOS > >> No SplashPage but 1 image!?

The Splash Page is not used on mobile devices in 'New 2' because the gallery is 100% x 100% and there are no other elements on the page.

The gallery displays in Small Screen Mode when viewed on mobile devices (thumbnails and images on separate pages).  You can navigate between images by swiping left or right and you can view the thumbnail page by tapping the Thumbnail Button on the Button Bar. Please see here for more information about Screen Modes.

The gallery goes straight to the first image in the gallery because you have set firstImageIndex="1" in your gallery's 'config.xml' file. If you remove firstImageIndex="1" from your gallery's 'config.xml' file, the gallery will initially display the thumbnail page (rather than the first image in the gallery).

I hope these notes help to clarify things a little.

@fabienismyfriend

Your galleries seem to be working as expected when I view them on mobile devices.
If a mobile device has been detected and the gallery is embedded on a web page with dimensions of less than 100% x 100% or if there is other content on the page (i.e. if the gallery is not the only element on the page and does not take up the full page), then the Splash Page will be displayed.
The Splash Page is a placeholder for the gallery which, when tapped, will expand the gallery on a new page of its own (to give the gallery more space).
By default, the Splash Page displays the first image in the gallery. You can change this to any image you like using the splashImageUrl configuration option (in JuiceboxBuilder-Pro's 'Customize -> Splash Page' section).

There are a few things you could try.

(1) If you simply do not want the Splash Page to appear, then you can set showSplashPage="NEVER" ('Customize -> Splash Page').
(2) Additionally, if you want the Large Screen Mode version of your gallery to be displayed on all devices, then you can set screenMode="LARGE" ('Customize -> General') but please bear in mind that some gallery elements may appear too small on mobile devices.

You could avoid the problem by ensuring that your gallery is the only element on your web page and that its dimensions are 100% by 100%.
Currently, your gallery has a height of 92% and there is a table on the page alongside the gallery.
If you were to remove the table and change the height of the gallery to 100%, then the gallery would fill the page and the Splash Page would not appear (but the gallery would still be displayed in Small Screen Mode on mobile devices which would be beneficial when viewing on small screens).

I'd recommend using the 'index.html' page from a gallery built with JuiceboxBuilder-Pro as a template (where the gallery is the only element on the page).

Also, if you check your current gallery's embedding page with the W3C Markup Validation Service, you'll see that there are some HTML errors on the page (such as a missing </body> tag at the end of the file). The info entries do not need attention but the errors really ought to be fixed.
If a web page does not contain valid HTML code, then the web page might be rendered by the browser in an unpredictable manner. Some browsers are more tolerant towards errors than others but if the code on the page is valid (i.e. no errors), then you can be sure that the page will display with consistency across all browsers.

I hope these notes point you in the right direction.

22

(1 replies, posted in Juicebox-Lite Support)

Hello.

We are a software company with a web gallery product named Juicebox-Pro.
From the information that you provided, it sounds like you are referring to a JuiceBox from Enel X, a completely unrelated company to our own (although the product names are similar).

Please see this informational page about JuiceBox in North America: https://www.juiceboxnorthamerica.com/
You should be able to contact Enel X/VoltiE Group directly via their contact page here: https://powerup.voltie.us/contact

I hope this points you in the right direction and that they are able to help you with your query.

Perhaps the two most influential factors in the loading of a gallery are the speed of the web server (where the gallery files are hosted) and the user's internet connection. Unfortunately, there is little you can do about either of those.

You could maybe tweak the size of your images. From memory, if you allow JuiceboBuilder-Pro to resize your images at default settings (medium sized images at 1024 x 768), the resulting images tend to be around 120KB each. This is significantly smaller than your current average of 300KB and images should, therefore, load faster (and they should still hopefully be of a reasonable quality for web gallery use).
You could also take advantage of Juicebox-Pro's Multi-Size Image Support (see here for details) where the gallery stores different sizes of images and serves up smaller ones on mobile devices. It might make a difference (depending on factors such as the device's screen size and pixel density).

I don't think the imageScale mode will make a big difference to the loading speed but the imagePreloading value (Large Screen Mode only) might. (Both of these configuration options can be found in the Main Image Options section here). When setting the preloading to the default value of PAGE, Juicebox will preload all images on the current thumbnail page so reducing the number of thumbnails per page should speed up the initial load a bit. Alternatively, you could set the preloading to NEXT, whereby only the next image in the gallery is preloaded. This should provide the fastest possible loading time (less initial burden on the browser) but I can't say whether it will make a difference on your Android device. It's something you can experiment with, though.

24

(1 replies, posted in Juicebox-Pro Support)

Unfortunately, the Juicebox module for Drupal is an unofficial plugin which was not written by ourselves and we have little knowledge of it.

For support with the module, please post in the Juicebox Issues section of the Drupal forum (here) where the current maintainers of the module should be able to help you out.

I hope that this points you in the right direction.

Unfortunately, the Juicebox module for Drupal is an unofficial plugin which was not written by ourselves and we have little knowledge of it.

I notice that the latest release is an alpha version (4.00-alpha2) so perhaps the current maintainers released a version with basic functionality and plan to add to it later (although this is just speculation on my part).

Maybe you could post in the Juicebox Issues section of the Drupal forum (here) where the maintainers might be able to give you more information.

I know this does not directly answer your question or resolve the issue but I hope that it at least points you in the right direction.

Perhaps some other Drupal users can post here with more information, too.