Check out this gallery as an example: https://www.shelbourne-america.net/SunB … index.html

The gallery's 'juicebox.js' file should be located here: https://www.shelbourne-america.net/SunB … uicebox.js
... but going to that location directly in a browser results in an error 404 (file not found).

It looks like your gallery's 'juicebox.js' file is simply not present on your web server. (This would account for the error message you've been getting, too.)

Try re-uploading your gallery and make sure that its 'jbcore' folder is complete.

This should hopefully resolve your problem.

I'm glad you found the root of your problem and have been able to fix it.
Thank you for letting me know. It's most appreciated.

@Ann

Thanks for sharing your recent experience.

Backing up important files is definitely recommended (and can often turn out to be essential) but automated systems such as iCloud can be backing up stuff without people being aware of what is going on (and this can cause slow-downs or, in the case of JuiceboxBuilder, problems).

Similar problems can happen with OneDrive on Windows PCs.

I help a lot of friends with their PCs and the majority have no idea what OneDrive is, let alone what it is doing. OneDrive quite often backs up files that my friends have no interest in having duplicates of. My friends often contact me when they get a message saying that their OneDrive storage is full and wonder what is going on! This might not be representative of Juicebox-Pro users but it's a problem I encounter frequently.

Maybe it's for the best that locations like default 'Documents' folders are being backed up automatically (backing up a lot of unwanted files at the same time). At least the important files are being backup up.

Having said that, it's important to know what locations are being backed up so that problems (such as the JuiceboxBuilder one) can be worked around.

Ideally, JuiceboxBuilder should maybe choose a different location for its temporary work folder (knowing that iCloud and OneDrive backup the system's 'Documents' folder by default) but that would require a recompiling of the application and unfortunately, I don't see an update forthcoming.

In the meantime, the best course of action (as you have discovered), is to ensure that iCloud (or OneDrive or any other online backup service) is not backing up any locations used by JuiceboxBuilder (i.e. the 'Documents' folder and the folders you choose to save galleries to).

In any case, I'm glad you're able to use JuiceboxBuilder without all the problems and frustration that iCloud was causing!

As far as I recall, I don't think true fullscreen is possible in Mobile Safari on an iPhone.

This web page states that the Fullscreen API is only partially supported in Safari on iOS ("Partial support refers to supporting only iPad, not iPhone.").

I'm not sure if this will help at all but here's a short section entitled Expand Gallery Behavior from our own web site.

Maybe you could try in an alternate browser on your iPhone (e.g. Chrome or Firefox) to see if you get different results.

I know this will not directly resolve your problem but I hope it at least adds a little information to the subject.

Hi.
Please check your email. I have sent you a new download link.
Thanks!

It's interesting to hear that you are having trouble opening one particular gallery.

Two things spring to mind...

(1) There could be a corrupt image in the gallery that JuiceboxBuilder-Pro is choking on.
Even something as seeming innocuous as badly formatted metadata (which might not be enough to cause a visible problem when opening the image in a regular imaging program), could potentially cause JuiceboxBuilder-Pro to fail when adding the image to a gallery.
If you try to recreate your gallery from scratch and add your images in small batches, you should be able to find out if there is a rogue image.

(2) It could be a memory allocation problem.
If you try to add too many images to JuiceboxBuilder-Pro at once (maybe when opening a very large gallery), then Adobe AIR may not be able to allocate enough memory for the task at hand (causing JuiceboxBuilder-Pro to crash or hang). Even if your computer has plenty of free RAM, I seem to remember that Adobe AIR applications are limited to around 1GB of memory allocation.
The workaround for this is to add your images to your gallery in smaller batches. Trial and error will help to determine a safe number of images per batch (it will depend on your own images).
Having said that, I've seen this happen when adding images to a gallery but not when opening an existing gallery. Also, this usually only happens when trying to add hundreds of images at a time (and not just 70). I thought I should mention it, though.

To help with troubleshooting, you might like to send me your 70-image gallery to see if I can open it on my own computer.
I have a Windows 11 PC (admittedly nothing like your own setup) but I'll try to open the gallery using AIR v33.1.1.744 and JuiceboxBuilder-Pro v1.5.1.2 and let you know if it works for me (or if I find anything amiss). If you'd like me to try this, just zip your gallery, upload the zip file somewhere and send a link to me at steven@juicebox.net. Thank you.

I'm glad that worked for you. Thank you for letting me know.

That's great! Thank you for posting back to let me know.

If you continually have to delete the .tempGallery folder, then double-check that you are not saving or trying to load galleries from a location being synced to an online file-sharing service (e.g. Box, Dropbox, Google Drive, iCloud, OneDrive).

If you have already gone through the list of suggestions in this forum thread (which I'm sure you have by now), then I'm not sure what else to suggest.
I don't know what is causing your installation to fail to open your gallery and just bounce back to the Start panel. I've never actually seen this happen myself.

The only troubleshooting tip that I can think of is for you to zip your gallery and send it to me so that I can try to open the gallery myself and see what happens. If you don't want to post it publicly here in the forum, you can send it to me at steven@juicebox.net. If the zip file is too large for an email attachment, upload the zip file somewhere (maybe your website or a file sharing service) and email me a link.

Maybe there's a problem with the gallery's configuration file. If you open the gallery's 'config.xml' file directly in a browser and there's a problem with the file's XML syntax, the browser should let you know what and where the problem is.

Maybe your gallery sets the captions or titles to use IPTC data and there's a problem with the embedded data in one of your images that is causing JuiceboxBuilder-Pro to fail.

Unfortunately, without being able to see the problem for myself, troubleshooting is tricky. Having your gallery to inspect is the best chance I've got of being able to replicate your problem.

The problem may not be with the gallery itself but it's something we ought to check.
Unfortunately, other than all the possibilities in the forum thread I linked to above, I'm not sure what else to suggest.

[Issue resolved, See here for details.]

I'm not familiar with Photo Mechanic or its labelling conventions but, as far as I can recall, when setting 'IPTC Title' for the image titles, JuiceboxBuilder-Pro uses what Adobe Lightroom calls IPTC Document Title and, when setting 'IPTC Caption' for the image captions, JuiceboxBuilder-Pro uses what Adobe Lightroom calls IPTC Description.
Maybe this helps to clarify things a little (at least for Adobe Lightroom users).
I'm sorry I do not know what Photo Mechanic's own labels are for the equivalents of Adobe Lightroom's IPTC Document Title and IPTC Description.

I still don't know why the files would be hidden in the first place but I'm glad you're able to unhide them and use the gallery.
Thank you for letting me know.