I'm glad to hear you've managed to resolve your problem.
Thank you for posting back to let me know. It's most appreciated.
Best wishes!

The gallery embedding options galleryWidth and galleryHeight,which can be expressed as absolute pixel values or as percentages (of their parent container), are supported by both Juicebox-Lite and Juicebox-Pro.
If you continue to experience difficulties, please post the URL to your gallery so that I can take a look at the problem for myself and hopefully help further. Thank you.

So far, I see a part of the first photo in the viewer that is cropped on all sides.

Maybe you're just seeing the Splash Page (see here for details and scroll down).
The Splash Page is an image placeholder for the gallery which, when clicked, will expand the gallery to fill the browser viewport (to give the gallery as much room as possible).
By default, the Splash Page will be displayed on mobile devices when a gallery is embedded in a web page alongside other content (where the gallery might be too small to use). By default, Juicebox uses the first image in the gallery as the Splash Page image (and crops if necessary). You can change this if you like via the splashImageUrl option (in JuiceboxBuilder-Pro's 'Customize -> Splash Page' section).
You could also choose to not use the Splash Page at all by setting showSplashPage="NEVER".
Please note that these are Pro options (not available in Juicebox-Lite).

Also, if you are using a fixed value for your galleryWidth, try using a percentage instead (e.g. 100%).
However, please be sure to set widths for all parent containers using CSS so that your browser knows what the gallery's width should be 100% of.

4

(6 replies, posted in Juicebox-Pro Support)

I'm sorry to hear that. It seems like a very aggressive security policy they have in place and it's unfortunate that they do not allow you to make decisions about the security on your own web site.
At least you know the root of the problem and can work around it (although I realize there is no quick and easy solution, other than to perhaps change your web host to one which gives you more freedom).

5

(1 replies, posted in Juicebox-Pro Support)

Unfortunately, WordPress changed some of their internal code which now prevents the 'Add Juicebox Gallery' button from appearing in the Gutenberg editor.
With an update to WP-Juicebox unlikely, the best solution would be to create the gallery on the 'WP-Juicebox -> Manage Galleries' page and then copy the shortcode (provided on the 'Manage Galleries' page after creating a new gallery) into your page or post.
This should still work fine.

6

(6 replies, posted in Juicebox-Pro Support)

I'm glad you're making progress but it seems very strange that your web host does not allow you to have any files named 'config.xml' on your server or that you can't simply make an exception for files named as such in the security module that it appears your are being forced to use (otherwise, I guess you could just have switched it off).

7

(6 replies, posted in Juicebox-Pro Support)

I should be able to see your gallery's 'config.xml' file here: http://www.edpeet.com/gallery/config.xml
However, going directly to that location in a browser results in the message "Your request was blocked by the Web Application Firewall".
You should be able to view the 'config.xml' file like in this demo gallery: https://juicebox.net/demos/lite/full/config.xml

It looks like something on your web server is blocking access to your gallery XML files and this is causing your problem.
This makes sense as, if you have changed nothing on your website but the galleries now no longer function, then this suggests that something must have changed on your web server to cause the problem (as none of the gallery code itself will have changed).

Please check in with your web host and ask them to allow XML files (at least your gallery XML files) through your Web Application Firewall.
This should resolve your problem.

One other thing: I used to have a login to juicebox.net, but it doesn't recognize my login anymore. I tried "resetting my password", by no email was received. Could this have something to do with the problem?

If you have trouble with an old forum account, please email me at steven@juicebox.net (with a note of your forum username) and I can sort you out with a temporary password so that you can log in (and then change the password without needing an email confirmation).
Incidentally, any problems with your forum account would have no effect on your website. This is a completely separate issue.

I'm glad you've found the cause of your problem.
Thank you for posting back to let me know. It's most appreciated.

I cannot be sure, as I don't have access to all the files involved, but it appears that you might have some custom CSS in your 'styles.css' file that is overriding the default Juicebox CSS and interfering with the layout of the gallery's Button Bar.

Check your 'styles.css' file for any generalized CSS rules that the gallery might inherit. Look out for any CSS rules that, for example, apply to all 'img', 'p' or 'div' tags (rather than just specific instances of these tags through use of ids and classes).

I hope this points you in the right direction.
However, if you continue to experience difficulties, please post the URL to your gallery's web page so that I can see the problem for myself.
Once I'm able to see the gallery live on your web server, I'll be able to inspect all the files and hopefully determine the cause of the problem.
Thank you.

10

(1 replies, posted in Juicebox-Pro Support)

First of all, try completely clearing your browser's cache (or use a different browser, one that you've not previously used to view your gallery, e.g. Chrome, Edge, Firefox, Opera, Safari), in case you've modified your gallery's 'config.xml' file but your browser is still using an older, cached version.

Otherwise, please post a link to your gallery's web page (or email it to me at steven@juicebox.net) so that I can actually inspect the gallery itself (I appreciate the screenshot but I cannot really troubleshoot an image).
Once I'm able to see the gallery live on your web server, I can view the gallery for myself, check the gallery's 'config.xml' file and use browser developer tools to delve further. Hopefully I'll be able to determine the exact cause of the problem and propose a solution. Thank you.

11

(1 replies, posted in Juicebox-Pro Support)

You can manually change the name of your gallery's configuration file via the configURL Embed Option.
Just add a line such as the following to your gallery's embedding code and rename your gallery's configuration file accordingly.

configURL: "juicebox-data.xml",

For example:

<script src="jbcore/juicebox.js"></script>
<script>
    new juicebox({
        containerId: "juicebox-container",
        configURL: "juicebox-data.xml",
        galleryWidth: "100%",
        galleryHeight: "100%",
        backgroundColor: "rgba(34,34,34,1)"
    });
</script>
<div id="juicebox-container">

Apologies for my previous reply (which I have since deleted as it was simply incorrect).
I completely forgot about the Embed Options for a moment as they are not actually available within the JuiceboxBuilder-Pro interface but they are available for manual use.

12

(2 replies, posted in Juicebox-Pro Support)

I can confirm that there's not an official plugin for Photomator (or even an unofficial one, as far as I'm aware).

If you're using Photomator to edit your images, then I reckon the best course of action might be to feed them to JuiceboxBuilder-Pro to create your Juicebox-Pro galleries.
If you don't want JuiceboxBuilder-Pro to modify any of your images after editing them in Photomator, be sure to deselect the 'Resize Images' checkbox on the 'Images' tab (as seen in the first screenshot in the link above).

The installation file for JuiceboxBuilder-Pro (JuiceboxBuilder-Pro.air) can be found inside the Juicebox-Pro zip file.
Instructions for installing JuiceboxBuilder-Pro can be found here.
Make sure that you have AIR v33.1.1.744 (and not the very latest version of AIR) installed first. Details here.

If necessary, you can download the latest version of Juicebox-Pro using the link from your original purchase.
Download links always point towards the latest version rather than the version you purchased.
If you cannot find your download link or your link has expired, you can request a new one via the online Download Link Request Form.

13

(1 replies, posted in Juicebox-Pro Support)

svBuilder-Pro is the AIR application for building SimpleViewer-Pro galleries.
SimpleViewer-Pro (and svBuilder-Pro) relied on Adobe Flash Player and, due to the demise of Flash, they were retired back in 2017.
We then released Juicebox-Pro (and JuiceboxBuilder-Pro) as a HTML alternative (with no reliance on Adobe Flash Player).

It sounds like the layout you are referring to may be from Showkase (perhaps from one of the demo sites here).

With Juicebox-Pro, you can create as many individual galleries as you like. However, if you would like to link them all together, then you would need to do so manually following the instructions and online examples in the Embedding Multiple Galleries support section.
(Also, I've created a single-web-page solution to quickly and easily link together a few galleries which you can find in our online forum here.)

If you are looking for an automated solution to creating and listing multiple galleries, then Showkase might be a more suitable solution for you.

Showkase is a PHP web application (installed on your web server rather than your computer) which allows you to create a complete portfolio web site (integrating multiple galleries) online.
Showkase has full support for Juicebox-Pro and the galleries can be created within the application itself in a web browser interface (or created with JuiceboxBuilder-Pro and imported).

You can create Gallery Index pages and have as many galleries listed on each Gallery Index page as you wish.
Each gallery is represented by a thumbnail image with the gallery title displayed below and the gallery is opened when the user clicks on the image.
Demo sites created with Showkase can be found here and a sample Gallery Index page can be found here.

Showkase can also create non-gallery pages (About, Basic and Contact pages) where you can add information about yourself (or any other content you like).
All of this is done automatically within the Showkase interface without the need for any manual coding at all.
You can take a look around the Showkase interface by logging into the 'Live Demo Admin' here.

Showkase can be purchased as Showkase-Standard (which comes with Juicebox-Lite, the free version) or Showkase-Pro (which comes with Juicebox-Pro).
The only difference between Showkase-Standard and Showkase-Pro is the bundled viewer (Juicebox-Lite vs Juicbeox-Pro).

There is more information on the differences between Juicebox and Showkase in this forum thread.

Have a look at all the links above and if you have any questions, please let me know. Thanks!

If you cannot reinstall AIR, it sounds like there may still be a remnant of an old installation lingering around somewhere.

It sounds like you may have already done this but try this for starters:

(1) Uninstall AIR (if you can) via the Control Panel -> Programs -> Uninstall a program
(2) Afterwards, manually delete the following folders (if they exist):

  • C:\Program Files (x86)\Common Files\Adobe AIR

  • C:\Users\Notebook\AppData\Local\Adobe\AIR

  • C:\Users\Notebook\AppData\Roaming\Adobe\AIR

I'm really not sure if it will make a difference but perhaps if I saw a screenshot of the problem, it might trigger a memory of something that might help. (You can post a screenshot here in the forum or upload one elsewhere and post a link.)

As the problem seems to be directly related to AIR (rather than JuiceboxBuilder itself), you could maybe post a new topic in the AIR discussions over on Harman's GitHub page. Maybe someone from the AIR support team can help further: https://github.com/airsdk/Adobe-Runtime … iscussions

Incidentally, please make sure that you are trying to install AIR v33.1.1.744 rather than the very latest version of AIR (v51.2.2.6). Please see here for details.

Please let me know how you get on. Thanks.

Your custom dimensions match well with the Small, Medium and Large image dimensions that Juicebox-Pro uses by default for its Multi-Size images (800 x 600, 1024 x 768 and 2048 x 1536 respectively).
These default dimensions have not changed since Juicebox-Pro was introduced but I think they are still pretty good default values that cover most scenarios.

Of course, one person's site might have a completely different target audience to someone else's site whereby visitors might be more inclined to view the site on a mobile device (or conversely, on a large desktop monitor), in which case, you might want to change these values accordingly.

If you are using Multi-Size images for a Juicebox-Pro gallery within Showkase, there's no quick and easy way to tell which image size is being served up without delving into the browser's developer tools to see if the image originates from the 'images/' folder (Medium), the 'images/small/' folder (Small) or the 'images/large/' folder (Large).

16

(498 replies, posted in Juicebox-Pro Support)

@guy.chabant

SimpleViewer is no longer available (it was the Flash predecessor to Juicebox's HTML alternative).
Users can still download Juicebox-Lite (the free version) from here.
However, for full access to all customizations (including all 21 Pro-only Thumbnail Options), we recommend Juicebox-Pro.

If you are referring to the 'Simple' layout used in one of our demo galleries (inspired by a SimpleViewer layout), then this is available as a ready-to-use preset in JuiceboxBuilder-Pro (on the 'Customize' tab). Unfortunately, a lot of the configuration options used in the 'Simple' layout are Pro-only and are not available in Juicebox-Lite (the free version).

Google Translation:

SimpleViewer n'est plus disponible (il s'agissait de l'application Flash qui a précédé l'alternative HTML de Juicebox).

Vous pouvez toujours télécharger Juicebox-Lite (la version gratuite) ici.

Cependant, pour accéder à toutes les options de personnalisation (y compris les 21 options de vignettes réservées à la version Pro), nous vous recommandons Juicebox-Pro.

Si vous faites référence à la mise en page « Simple » utilisée dans l'une de nos galeries de démonstration (inspirée d'une mise en page SimpleViewer), sachez qu'elle est disponible comme préréglage prêt à l'emploi dans JuiceboxBuilder-Pro (onglet « Personnaliser »). Malheureusement, la plupart des options de configuration de cette mise en page sont réservées à la version Pro et ne sont pas disponibles dans Juicebox-Lite (la version gratuite).

17

(1 replies, posted in Juicebox-Pro Support)

I've just checked and Juicebox v1.5.1.2 galleries still display and function OK in Firefox 146.0 (64-bit) on my WIndows 11 PC.

If you are having trouble viewing galleries locally in Firefox (before you upload them to your web server), then please try changing the setting noted in this FAQ: https://www.juicebox.net/support/faq/#local

Firefox (95 or later):

  • Enter about:config in Firefox's address bar.

  • Click through the "Accept the Risk and Continue" warning.

  • Enter security.fileuri.strict_origin_policy in the search bar.

  • Toggle the value from 'true' to 'false'.

If you continue to experience difficulties, please let me know more about the problem you are facing.
Let me know whether the problem happens when viewing your galleries locally or from a web server.
Also let me know exactly what the problem is (what happens or does not happen) and if you see any error messages along the way.
With a little more information, I should hopefully be able to help further. Thank you.

Google Translation:

Je viens de vérifier et les galeries Juicebox v1.5.1.2 s'affichent et fonctionnent toujours correctement sous Firefox 146.0 (64 bits) sur mon PC Windows 11.

Si vous rencontrez des difficultés pour visualiser vos galeries localement dans Firefox (avant de les transférer sur votre serveur web), veuillez essayer de modifier le paramètre indiqué dans cette FAQ : https://www.juicebox.net/support/faq/#local

Firefox (95 ou version ultérieure) :

  • Saisissez about:config dans la barre d'adresse de Firefox.

  • Ignorez l'avertissement « Accepter le risque et continuer ».

  • Saisissez security.fileuri.strict_origin_policy dans la barre de recherche.

  • Désactivez le paramètre en remplaçant la valeur « true » par « false ».

Si le problème persiste, veuillez me fournir plus de détails.

Précisez si le problème se produit lors de la consultation de vos galeries localement ou depuis un serveur web. Veuillez également me préciser la nature exacte du problème (ce qui se passe ou ne se passe pas) et me signaler tout message d'erreur rencontré.

Avec ces informations supplémentaires, je devrais pouvoir vous aider davantage. Merci.

18

(1 replies, posted in Juicebox-Pro Support)

Juicebox has not actually had an update in many years so, if you have previously used Juicebox with acceptable results, I'm not sure what might have changed.

Your gallery images look OK to me but, of course, I do not know how sharp you intent or expect them to be.

It sounds like you have already tried changing the resize settings within JuiceboxBuilder-Pro.
The first image in your gallery is 1000 x 1500 which is probably a fine resolution for web gallery usage (for most devices, depending on your target audience). Just make sure that the 'Quality' is high (default is 80, maximum is 99).

If you like, you could skip the resizing entirely and just have Juicebox display your source images by deselecting the 'Resize Images' checkbox on the 'Images' panel. (You might need to resize your source images manually before feeding them to JuiceboxBuilder-Pro if they are very large.)
Additionally, you could prevent Juicebox from dynamically resizing the images (and just display them in the gallery at actual size) by setting imageScaleMode="NONE" in JuiceboxBuilder-Pro's 'Customize -> Main Image' section (although please be aware that cropping may occur).

I hope these suggestions help.

19

(5 replies, posted in Tricks and Tips)

I don't see a speed increase when trying this on a Windows PC and, knowing how JuiceboxBuilder works, I don't actually understand why there should be a speed increase on any system but I'm genuinely glad it works for you!

20

(5 replies, posted in Tricks and Tips)

Thank you for the additional information.
I was definitely misunderstanding you yesterday.

Now open the new file; go to IMAGES and delete all of the existing inhabitants.
Then drag and drop replacement images into their place and, in "Publish", hit SAVE again.

I see now that you are opening the 'Images' panel in JuiceboxBuilder-Pro, deleting the existing images there and then adding new images in the user interface.
I thought you were manually opening the gallery's 'images' folder, deleting the actual image files there and then adding new images into the folder using your Mac's Finder. I think I was thinking that because I remember recently pointing you towards the manual method of creating a gallery in a different thread.
Your method is a lot less unorthodox (and a lot less time consuming) than I initially thought!
I'm glad you've discovered a method that saves you time. Thank you for sharing!

21

(5 replies, posted in Tricks and Tips)

I'm not 100% sure of your exact method.

Now open the new file; go to IMAGES and delete all of the existing inhabitants.
Then drag and drop replacement images into their place and, in "Publish", hit SAVE again.

If I do this (manually replace the images in the 'images' folder and click 'Save' on the 'Publish' panel), JuiceboxBuilder immediately reinstates the original images (as I've bypassed the 'Add Images' routine on the 'Images' panel and JuiceboBuilder has no knowledge of the new images in the 'images' folder).

Are you manually adjusting the 'imageURL' entries in the gallery's 'config.xml' file (to reflect the new image filenames)?
How are the thumbnail being generated?

Maybe I'm not following your instructions correctly.

If you don't need JuiceboxBuilder to resize your images, then you could deselect the 'Resize Images' checkbox on the 'Images' panel. This should speed up the 'Add Images' process a little.

22

(7 replies, posted in Juicebox-Pro Support)

I see a few comments on the internet about Adobe CC users having difficulty with Tahoe but nothing specifically about AIR (or JuiceboxBuilder).
Also, there's no mention of 'Tahoe' in AIR's GitHub Issues or Discussions.
I'll keep an eye out, though.

23

(7 replies, posted in Juicebox-Pro Support)

Mac OS Tahoe apparently does not support Juicbox Builder unfortunately.

Where did you get that information? The source might give me a clue as to what is going on. Thanks!

24

(7 replies, posted in Juicebox-Pro Support)

@Ann

Let's at least try to get JuiceboxBuilder up and running on Tahoe.

(1) Do you have any idea why macOS Tahoe does not support JuiceboxBuilder? (I don't have access to a Mac with Tahoe to test.)
(2) Does the problem appear to be with AIR or JuiceboxBuilder?
(3) Is the problem whilst installing or running AIR/JuiceboxBuilder?
(4) What exactly happens (or does not happen) vs what you expect to happen?
(5) Are any error messages displayed on-screen when the problem occurs?

I guess the main contenders are the version of AIR (use v33.1.1.744) and Rosetta (see here) but there could be another factor (such as security software) causing a problem.
It also might help to check out the Known Issues at the foot of the AIR download page.

Or is it possible to bulid a gallery manually by pasting new files into an old JB Gallery?

Maybe the support section entitled Manually Creating a Gallery will help with this.

25

(7 replies, posted in Juicebox-Pro Support)

As time goes by, I think it is increasingly unlikely that an update will be forthcoming.

I'm still here as official support but I'm neither the author of Juicebox nor the person making the decisions.
As such, I've not heard any official word on the future of Juicebox.
Having said that, I've been pushing for an update behind the scenes for a while now (with suggestions and code) but I do not know if anything will come of it.

I'm sorry it's not better (or more certain) news.
In light of this, I'd understand if you wanted to migrate to a different web gallery program.
Thank you for your continued support over the years.