Everything I know about unresponsive New Gallery and Open Gallery buttons is included in the post you quoted.
Unfortunately, I do not have much I can add.
The most likely cause is Suggestion #1 from the post (a persistent .tempGallery folder caused by an online backup/sync program).
Do you or did you ever use an online backup/sync program (such as Dropbox, Google Drive or OneDrive)? OneDrive backing up the Document folder by default (where Juicebox stores the .tempGallery folder) can cause this problem.
There must logically be some difference between your two user profiles (or at least the JuiceboxBuilder-Pro setup in each) but I don't know what it might be.
Just for the record, I've never had to change anything in the registry to fix a problem.
The full uninstall/reinstall procedure listed as Suggestion #11 here, in conjunction with disabling all third-party anti-virus and security software and any and all online backup/sync programs (at least temporarily, for testing purposes), has been known to fix the majority of issues over the years.
I'm sorry I don't have a definitive explanation for your problem but maybe the complete uninstall/reinstall procedure (being 100% sure to manually delete all the listed folders between uninstalling and reinstalling) will help.