Looking at the embedding code on your webpage, I see a couple of problems.

(1) You have two <div id="juicebox-container"> containers. Each and every id should be unique. There should be no duplicates.

(2) The embedding code is inside one of the <div id="juicebox-container"> containers. This is most likely what is causing the error 404. Make sure that your embedding code is outside your <div id="juicebox-container"> container. (Just renaming the id for the first <div id="juicebox-container"> container should be enough to resolve your problem).

Try changing the Juicebox code on your web page from:

      <div id="juicebox-container">
        <!--START JUICEBOX EMBED-->
        <script src="jbcore/juicebox.js"></script>
        <script>
        new juicebox({
        containerId: "juicebox-container",
        galleryWidth: "100%",
        galleryHeight: "100%",
        backgroundColor: "rgba(34,34,34,1)"
        });
        </script>
        <div id="juicebox-container">
        <!-- Image gallery content for non-javascript devices -->
        <noscript>
        <h1>Pellicule</h1>
        <p></p>
        <p><img src="images/pexels-gabriel-frank-16248641.jpg" title="pexels-gabriel-frank-16248641" alt="" /><br>pexels-gabriel-frank-16248641 </p>
        <p><img src="images/pexels-marvin-nast-21038400.jpg" title="pexels-marvin-nast-21038400" alt="" /><br>pexels-marvin-nast-21038400 </p>
        </noscript>
        </div>
        <!--END JUICEBOX EMBED--></div>

... to:

<div id="jb-container">
    <!--START JUICEBOX EMBED-->
    <script src="jbcore/juicebox.js"></script>
    <script>
        new juicebox({
            containerId: "juicebox-container",
            galleryWidth: "100%",
            galleryHeight: "100%",
            backgroundColor: "rgba(34,34,34,1)"
        });
    </script>
    <div id="juicebox-container">
        <!-- Image gallery content for non-javascript devices -->
        <noscript>
            <h1>Pellicule</h1>
            <p></p>
            <p><img src="images/pexels-gabriel-frank-16248641.jpg" title="pexels-gabriel-frank-16248641" alt="" /><br>pexels-gabriel-frank-16248641 </p>
            <p><img src="images/pexels-marvin-nast-21038400.jpg" title="pexels-marvin-nast-21038400" alt="" /><br>pexels-marvin-nast-21038400 </p>
        </noscript>
    </div>
    <!--END JUICEBOX EMBED-->
</div>

All I've done is rename the first instance of <div id="juicebox-container"> to <div id="jb-container">. This ensures that each id is unique and it prevents the embedding code from being inside a container with an id of 'juicebox-container' (which is the name of the Juicebox container as specific by the containerId in the embedding code).

I hope this helps.

I'm glad you've been able to resolve your problem.
Thank you for letting me know. It's most appreciated.

Incidentally, we recently updated the readme.html files inside the Juicebox-Lite and Juicebox-Pro download zip packages to include the following text:

This should help direct users to the correct version of AIR.

Your image was not attached to your post but thanks for trying.
I tried adding a HEIC image (from a different source) to a JuiceboxBuilder-Pro gallery and the following message popped up (as expected).

I didn't see the image processing bar like you reported.

I'm not sure exactly what happened but it looks like I might not be able to replicate the problem unless I add the actual files that you tried to add to your gallery.
If you're happy with things the way they are and would rather just move on, then that's absolutely fine but if you are willing to pursue this (to allow me to try to figure out why the image processing bar appears and then stalls), then maybe you could just zip the files that caused you the problem and email them to me (steven@juicebox.net).
Either way is fine. Thanks!

That sounds odd.
If neither AIR (the platform on which JuiceboxBuilder-Pro runs) nor JuiceboxBuilder-Pro itself have changed, then I'm really not sure why the functionality of the application should have changed.
An OS upgrade could prevent JuiceboxBuilder-Pro from running (we've seen that before with the need to use Rosetta, for example) but, assuming the application runs OK, then I would expect it to work OK, too.

What exactly happens (or does not happen) when you drag and drop an image onto the drag and drop area on the images panel? Does anything happen at all? Does the image processing progress bar appear? Does the new image appear in the thumbnail grid but not in the gallery itself?

Have you tried adding an image via the 'Browse...' button instead of dragging and dropping? Do you get the same results?

Have you tried adding images from different sources to see if maybe the images themselves are causing a problem?

Could you please also try with JuiceboxBuilder-Lite to see if the same thing happens?
I expect the same thing will happen (JuiceboxBuilder-Lite and JuiceboxBuilder-Pro share a lot of the same code) but it might help to troubleshoot the problem (to see if there is perhaps something wrong with your JuiceboxBuilder-Pro installation).
You can download JuiceboxBuilder-Lite from our download page here.
(JuiceboxBuilder-Lite and JuiceboxBuilder-Pro can both be installed and run on the same computer at the same time.)

Have you tried temporarily turning off any security software that you might have installed in case this is somehow interfering with JuiceboxBuilder-Pro's functionality? In the past, aggressive real-time protection from AVG, Avast and Norton has been known to cause problems. (There are no known problems at present, though.)
(Please turn off any security software at your own risk and make sure that you disconnect from the internet first.)

Finally, please confirm the version numbers of JuicboxBuilder-Pro and AIR that you are currently using. It might help to know which versions you are using. Thank you.

Sorry for all the questions. I'm just trying to figure out what's going on as I don't have access to a Mac running Sonora.
Unfortunately, I don't have a quick fix for this (no-one else has reported this problem and I cannot replicate it myself) but maybe with a little more information, we can work through this.

That is most likely the issue. The WebKit library (the embedded browser required for JuiceboxBuilder's live gallery preview on the 'Customize' panel) was removed from AIR after v33.1.1.744 (and is not present in v50.2.4.1).

Please uninstall AIR v50.2.4.1 and, instead, use AIR v33.1.1.744. This should hopefully resolve your problem.
AIR v33.1.1.744 can be downloaded from the foot of the AIR download page here: https://airsdk.harman.com/runtime

No worries! I hope they can help you out.

I'm glad you've got it working (and happy to hear it was a relatively easy solution).
Thanks for letting me know.

Happy holidays!

@andy-JB

You could try using JavaScript in a linkURL such as the following. (You'd need to set linkTarget to _self for this to work.)

linkURL="javascript:window.open('https://www.juicebox.net', '_blank', 'width=600,height=400')"
linkTarget="_self"

Alternatively, you could leave the linkURL as a regular absolute or relative URL, override the functionality of the gallery's Open Button (Juicebox's own use of the linkURL) and run some custom JavaScript code when the Open Button is clicked, fetching the linkURL from the gallery's configuration file using the Juicebox-Pro API).

This would give much more freedom over what you could do with your linkURL but it's rather complicated and I'm not sure how (or if) it would work for your scenario. Knowledge of JavaScript would be required and such modifications (overriding regular Juicebox functionality) are not officially supported. However, I hope that it points you in the right direction and gives you some food for thought.

I don't think it's possible to have a pop-up window on top of a fullscreen gallery display, though. The fullscreen display would likely close or the pop-up window would be hidden behind the fullscreen display.

Here's some code which might help to get you started. Please note that it is untested (and officially unsupported). Just leave your linkURLs as regular absolute or relative URLs and use the following as your gallery's 'index.html' page.

<!DOCTYPE html>
<html lang="en">
    <head>
        <meta charset="utf-8" />
        <meta name="viewport" id="jb-viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0, user-scalable=0" />
        <style>
            body {
                margin: 0px;
            }
        </style>
        <script src="jbcore/juicebox.js"></script>
        <script>
            var jb = new juicebox({
                buttonBarPosition: "TOP",
                containerId: "juicebox-container",
                showOpenButton: "TRUE"
            });
            jb.onInitComplete = function() {
                $('.jb-bb-btn-open-url').empty();
                $('.jb-bb-btn-open-url').off('click');
                $('.jb-bb-btn-open-url').on('click', function() {
                    var index = jb.getImageIndex();
                    var info = jb.getImageInfo(index);
                    var title = info.title;
                    var url = info.linkURL;
                    var win = window.open('', '_blank');
                    win.document.write('<!DOCTYPE html><html lang="en"><head><meta charset="utf-8" /><title>' + title + '</title></head><body><video width="600" height="400" controls><source src="' + url + '" type="video/mp4"></video></body></html>');
                    win.document.close();
                });
            };
        </script>
        <title>Test</title>
    </head>
    <body>
        <div id="juicebox-container"></div>
    </body>
</html>

There's no need for you to re-purchase. Check out this FAQ.

If you ever need a new download link (if you lose your purchase email or your link expires), just fill in the Download Link Request Form and we'll send you a new one.

I've found your original purchase in our transaction records and have already sent you a duplicate purchase email which includes a download link (download links always point towards the latest version rather than the version you purchased) so you don't need to fill in the form just now.

Please let me know if I can be of any further assistance.
Thank you!

I'm glad you've got it working.
Thank you for the confirmation that the instructions are correct. I'll update the forum and website ASAP.
Thanks also for the screenshots. I'll link to this thread from the Tricks and Tips thread so that users can find them.

Please see this forum post which explains the problem and offers a workaround. It should hopefully help.
https://juicebox.net/forum/viewtopic.ph … 486#p17486

No, sorry. As far as I am aware, there are no plans for this.