1 Reply by eaksoy

(7 replies, posted in Juicebox-Pro Support)

Thanks Safari we can switch user agent to ipad safari.

According to error console, we are facing with this prob.;

TypeError: 'null' is not an object (evaluating 'ofst.left')

And it's increasing twice a click. Any idea?

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2 Reply by eaksoy

(7 replies, posted in Juicebox-Pro Support)

Steven wrote:

But now it's always getting previous gallery. I mean when you click A, B and C in sequence, it's showing me gallery of A, A and B. Just the first one is true.

This is due to a bug that was present in Juicebox v1.3.1 but which has now been fixed in Juicebox v1.3.2.
Please upgrade your galleries to Juicebox-Pro v1.3.2 and this should solve the problem.
For instructions on how to get the latest version and how to upgrade existing galleries, please see the Upgrading Juicebox page.

Hi again,

We've updated the script to new version, but we are having problem with ipad now.

http://tinyurl.com/q2eh5ww

We can see first gallery, but after that we are not able to see another gallery. It instantly closes the gallery. Any idea?

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3 Reply by eaksoy

(7 replies, posted in Juicebox-Pro Support)

Thank you for your support.

I made that change you said for my 2nd problem. But now it's always getting previous gallery. I mean when you click A, B and C in sequence, it's showing me gallery of A, A and B. Just the first one is true. Besides that, it's also causing increasing response amount. Each time it's getting more response.

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4 Topic by eaksoy

(7 replies, posted in Juicebox-Pro Support)

Hello,

We've bought juicebox pro to integrate our website. But we are having problem with it. We have wrote a aspx file to generate config.xml for different galleries, we are calling that file with a specific ID to get config.xml file of this album. But when we call this file for the first time, we are not able to see social media icons at the top. If you went back to previous page by home button, and then click the same campaign again, we can see the social media icons.

Here is the test link;

http://bit.ly/15ergwN

And the second problem I've found is, as long as I see from the console, It's sending me two response;

GET ResponseGallery.aspx?id=2
200 OK
403ms   
GET ResponseGallery.aspx?id=2
200 OK
272ms   

I've tried to disable other jquery file but result was still the same.

3rd Prob; Also after going back to gallery, scrolling is not working...

Any idea?

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