1 Reply by phishfan

(3 replies, posted in Juicebox-Pro Support)

Thanks, you were totally right... It was a Bootstrap 3 issue, and adding .row{margin-left:0;margin-right:0;} to my custom CSS after the BS CSS solved it ;-)

thanks again!

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2 Topic by phishfan

(3 replies, posted in Juicebox-Pro Support)

Hello,

You can see on one of my sites' galleries, http://www.mattytat.com/artwork/artwork for example, that there is a white line showing up on the right of the entire page (on an iPhone 6 plus at least), and I'm pretty sure it wasn't there until I did the recent 1.4.4 update (I just did the hotfix one today, but read that it's the same JS and CSS, just that new meta tag, which I put on my pages anyways even though I don't think I'm using a full screen gallery).

Do you have any idea where that white line is coming from, is it by design? It's hard to troubleshoot because it's a "mobile view", so I can't just resize my browser to replicate it.

Also, with the new metatag, does that take the "place of" the regular viewport tag? (I had just <meta name="viewport" content="width=device-width, initial-scale=1.0" /> before, and I replaced it with <meta id="jb-viewport" name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1, maximum-scale=1, user-scalable=0"/> . Since the new metatag has an ID, should I keep my older one too or is it redundant with the new one?

thanks!

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3 Topic by phishfan

(2 replies, posted in Juicebox-Pro Support)

Hello,

Ever since the 1.4.0 update (well, since then I've checked and noticed), the Splash Button Text that I have set is not showing anymore (for small devices)--only the default of "VIEW GALLERY" is being shown, despite what I put in that field under "Customize" in the builderPro.

Here is an example URL: http://www.mattytat.com/boards/boards

Currently, and which has worked for a while now, I have a bootstrap/font awesome anchor/button code in there:

<a href="../boards/boards" class="button3ColorFirst" style="font-size:20px;" role="button">View Boards Gallery <i class="fa fa-chevron-right"></i></a><br /><br /><br />

I even tried just the text "View Boards Gallery", but still, after publishing and FTPing all new files over, it just shows "VIEW GALLERY".

Any help is greatly appreciated. Without the button, I feel that it's very easy for the user not to know to click on that splash image (I guess I could try to target the CSS around View Gallery too if you can tell me those styles, I can't see in the desktop with web developer since it's the mobile splash screen).

thanks!

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4 Reply by phishfan

(6 replies, posted in Juicebox-Pro Support)

thanks, new link works like a charm... thanks again...

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5 Reply by phishfan

(6 replies, posted in Juicebox-Pro Support)

thanks again for the prompt reply...

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6 Reply by phishfan

(6 replies, posted in Juicebox-Pro Support)

Thanks for the reply. I filled out that form and am hoping for a response soon, as it has already been 5 days since I contacted the support email. I would have filled out such a form as this, but the original receipt page where my dl link is says:

"To get the latest version of Juicebox-Pro, you can re-use the download link above. If your download link expires, please fill out this form to request a new one."

and here the form link goes to http://www.juicebox.net/support/link_request which is a 404 page not found. You may want to update that to what I'm guessing is the new page: http://www.juicebox.net/admin/download_request/

thanks.

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7 Topic by phishfan

(6 replies, posted in Juicebox-Pro Support)

Hello,

I tried contacting the customer support email 3 days ago, then again today. But nobody is getting back to me. I purchased a 5-site license, but my original download link says it has expired, so I cannot upgrade to the newest version.

Please advise.

Thanks...

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