• Registered: 2012-05-15
  • Posts: 10

Topic: Download link expired, cannot download newest Juicebox release

Hello,

I tried contacting the customer support email 3 days ago, then again today. But nobody is getting back to me. I purchased a 5-site license, but my original download link says it has expired, so I cannot upgrade to the newest version.

Please advise.

Thanks...

  • Registered: 2012-04-24
  • Posts: 5,904

Re: Download link expired, cannot download newest Juicebox release

Please see the Upgrading Juicebox section of the 'Juicebox - Support Home' page for details and fill in the Juicebox-Pro Download Link Request Form to ensure that the relevant information is passed along to the correct department who will be able to process your request.

  • Registered: 2012-05-15
  • Posts: 10

Re: Download link expired, cannot download newest Juicebox release

Thanks for the reply. I filled out that form and am hoping for a response soon, as it has already been 5 days since I contacted the support email. I would have filled out such a form as this, but the original receipt page where my dl link is says:

"To get the latest version of Juicebox-Pro, you can re-use the download link above. If your download link expires, please fill out this form to request a new one."

and here the form link goes to http://www.juicebox.net/support/link_request which is a 404 page not found. You may want to update that to what I'm guessing is the new page: http://www.juicebox.net/admin/download_request/

thanks.

  • Registered: 2012-04-24
  • Posts: 5,904

Re: Download link expired, cannot download newest Juicebox release

Apologies for the lack of response so far. Unfortunately, I have no access to the support email inbox and do not have the ability to generate new download links, otherwise I would happily do so for you.
I understand that you would like a new download link as soon as possible but please be patient as it is currently the weekend and there may be no-one available to process you request until Monday.
However, I will email the correct department with a reminder on your behalf and you should hopefully hear from them soon.

and here the form link goes to http://www.juicebox.net/support/link_request which is a 404 page not found. You may want to update that to what I'm guessing is the new page: http://www.juicebox.net/admin/download_request/

Thank you for pointing this out. I will ensure that this is updated as soon as possible.

  • Registered: 2012-05-15
  • Posts: 10

Re: Download link expired, cannot download newest Juicebox release

thanks again for the prompt reply...

  • Felix
  • Juicebox Support Team
  • Offline
  • Registered: 2012-04-24
  • Posts: 173

Re: Download link expired, cannot download newest Juicebox release

Apologies for the delay. Link is now fixed and new download link has been sent.

  • Registered: 2012-05-15
  • Posts: 10

Re: Download link expired, cannot download newest Juicebox release

thanks, new link works like a charm... thanks again...