I'm glad to gear you've got it working again. Thank you for posting back to let me know.
I'll be sure to post back here with any news as soon as I hear back from Norton.

I'm sorry to hear that you're having trouble running JuiceboxBuilder-Pro on your new computer.

First of all, please let me reassure you that there is no malware within Juicebox-Pro or JuiceboxBuilder-Pro at all.
Please post back with the version numbers for your Norton installation (program version and database version) and I'll fill in a false positive report with Norton so that they can clear Juicebox-Pro's reputation in a database update.

It sounds like Norton has somehow corrupted your JuiceboxBuilder-Pro installation.
With Norton completely disabled (please ensure that you disconnect from the internet before turning off anti-virus and security software and do so at your own risk), try the complete uninstall/reinstall procedure noted as Suggestion #11 in this forum post. It is important to manually delete the folders listed between uninstalling and reinstalling.

If this does not help, then please see all the suggestions in these two forum threads:
Troubleshooting JuiceboxBuilder installation and usage problems
Unresponsive New Gallery and Open Gallery buttons in JuiceboxBuilder

I know your symptoms don't exactly match those of the forum topics but there might be something in there that you've not yet tried that might help.

Please let me know how you get on.
Thank you.

With JuiceboxBuilder-Pro and the Juicvebox-Pro plugin for Lightroom, you are able to create as many individual galleries as you like. However, as you are aware, there is no automated method for linking galleries together.

If you are having trouble trying to replicate the online demo, then maybe the single-page solution that I created for this forum post will help.

Otherwise, if you have a need for a more complex and feature-rich solution, you might like to look into another of our products: Showkase.

Showkase is a PHP web application (installed on your web server rather than your computer) which allows you to create a complete portfolio web site (integrating multiple galleries) online.
Showkase has full support for Juicebox-Pro and the galleries can be created within the application itself in a web browser interface (or created with JuiceboxBuilder or the Lightroom plugin and then imported via Showkase's 'Site -> Import' functionality).

You can create Gallery Index pages and have as many galleries listed on each Gallery Index page as you wish.
Each gallery is represented by a thumbnail image with the gallery title displayed below and the gallery is opened when the user clicks on the image (just like your current website).
Demo Sites created with Showkase can be found here and a sample Gallery Index Page can be found here.

Showkase can also create non-gallery pages (About, Basic and Contact pages) where you can add information about yourself (or any other content you like).
All of this is done automatically within the Showkase interface without the need for any manual coding at all.
You can take a look around the Showkase interface by logging into the Live Demo Admin.

Showkase can be purchased as Showkase-Standard (which comes with Juicebox-Lite, the free version) or Showkase-Pro (which comes with Juicebox-Pro) from the Download Page.
The only difference between Showkase-Standard and Showkase-Pro is the bundled viewer (Juicebox-Lite vs Juicebox-Pro).
As you already have Juicebox-Pro, you could purchase Showkase-Standard (if you wanted to) and integrate your Juicebox-Pro files by following the 'Installing Juicebox-Pro' instructions here.

If you want to persevere with the online demo, then rather than try to insert the demo code into your gallery's web page, it would be better to do it the other way around; use the demo page as a template and modify it as required. (The gallery's 'index.html' page is essentially just a plain web page with the gallery's embedding code and nothing else, so it would be better to use the demo page (rather than the gallery's 'index.html' page) as a starting point.)

If you get stuck, just upload your dysfunctional gallery online, post a link and I'll see if I can figure out why it's not working.

Having said all that, I hope that the single-page solution from my forum post (here) is a suitable solution for what you are looking to do.

No problem! I'm glad you've been able to resolve your problem.

For others experiencing similar issues, instructions for resolving local viewing issues can be found in this FAQ:
When I view my gallery locally, I see the message "Juicebox can not display locally in this browser". Why?

... and in this forum post (stickied at the top of thein the 'Tips and Tricks' section).

(1) Juicebox-Pro has only one text color setting (textColor) which is used for all gallery text.
However, you could set a textColor for your gallery and then override the color for your Gallery Title by using CSS (in the album's 'index.html' page), e.g.:

/* GALLERY TITLE - LARGE SCREEN MODE & SMALL SCREEN MODE */
.jb-area-large-mode-title, .jb-idx-ssm-title-wrapper {
    color: #ff0000 !important;
}

textColor can be found in JuiceboxBuilder-Pro's 'Customize -> Lite' section (and should be entered in the Juicebox skin's 'Pro Options' text area).

For reference, a full list of all Juicebox-Pro configuration options can be found here.

(2) The position of the image's caption text is determined by the Pro configuration option captionPosition.
Possible values for captionPosition are OVERLAY, OVERLAY_IMAGE, BELOW_IMAGE, BOTTOM, BELOW_THUMBS and NONE. A short description of each of these values can be found in the Caption Options section of the Config Options page.
The only way to have the caption text displayed to the left or right of the image would be to set thumbsPosition to either LEFT or RIGHT and then set captionPosition to BELOW_THUMBS, like in this demo here.

I'm glad you've been able to answer your own question. Thanks for posting back to let me know.

I realise that, in theory, JuiceboxBuilder could be tweaked to allow certain non-web-safe characters but then you might encounter issues further down the road (for example, when the images are uploaded to a web server).

It really is best to stick with web-safe characters for image filenames when the images are intended for the web.
JuiceboxBuilder works with all web-safe characters and you shouldn't have any trouble with the image filenames in any program or on any web server.

Please try running JuiceboxBuilder-Pro with Rosetta.

Check out this forum thread for details: https://juicebox.net/forum/viewtopic.php?id=5289

Also, it's noted as a Known Issue on the Adobe AIR download page: https://airsdk.harman.com/runtime

This should hopefully resolve your problem.

@tonygamble

I'm glad you found the fix you were looking for!

Thanks for the update! I'm glad it's working.

Thanks for the update. At least you've found the root of the problem.
I see their documentation regarding this here:
Understand Managed WordPress security: https://godaddy.com/help/understand-man … rity-40956

I hope GoDaddy is willing and able to relax this security measure for your wp-content/plugins/wp-juicebox directory as it breaks the functionality of WP-Juicebox.

It sounds like this applies only to their Managed WordPress platform and not to a regular WordPress site hosted on their web server.
Maybe you could download and install WordPress on your web space yourself and then migrate your Managed WordPress site to the regular WordPress site following GoDaddy's own instructions here:
Move a Managed WordPress site to an unmanaged WordPress account: https://godaddy.com/help/move-a-managed … ount-19798

Otherwise, you could manually embed your Juicebox galleries into your WordPress posts using the baseUrl method of embedding documented here.
Here's an example:

Step #1
Create a gallery with JuiceboxBuilder-Pro (on your computer) and save it to a new empty folder named "my_gallery_folder".

Step#2
Upload the entire gallery folder (not just the contents) to the root directory of your web space (using an FTP program such as Filezilla: https://filezilla-project.org/.)
The root directory will likely be named something like 'public_html' or 'htdocs' (depending on your web server).

Step #3
Create a new 'Custom HTML' Gutenberg block in your WordPress post.
Click the '+' symbol in your WordPress post to create a new Gutenberg block. Scroll down to the 'Formatting' section and select the 'Custom HTML' block type.
Now paste the following embedding code into the 'Custom HTML' block.

<!--START JUICEBOX EMBED-->
<script src="/my_gallery_folder/jbcore/juicebox.js"></script>
<script>
    new juicebox({
        baseUrl: "/my_gallery_folder/",
        containerId: "juicebox-container",
        galleryWidth: "100%",
        galleryHeight: "600",
        backgroundColor: "#222222"
    });
</script>
<div id="juicebox-container"></div>
<!--END JUICEBOX EMBED-->

The leading slashes in the paths above denote your root directory so the code above will work without modification as long as your gallery folder is named "my_gallery_folder" and has been uploaded to your root directory.

You can, of course, name your gallery folder anything you like but you'll need to make sure that the correct gallery folder name is used in the two paths within the embedding code.
Also, you can upload your gallery folder to anywhere on your web server as long as the two paths within the embedding code (the path to the 'juicebox.js' file and the baseUrl entry itself, pointing towards the gallery folder) are correct.
I just used "my_gallery_folder" as the gallery folder name for this example and suggest that you upload the gallery folder to your root directory for convenience.

That's all you need to do to embed a Juicebox-Pro gallery into a WordPress post and you can replicate this process as many times as you like.
Of course, for subsequent galleries, you'll need to change the name of the gallery folder (so that each gallery folder has a unique name) and change the two instances of the folder name in the embedding code, but that's all.

I hope this helps.

@pholtzman

When I try to view your gallery's configuration file (dynamically generated by the 'config.php' file inside the 'wp-juicebox' folder), I should be able to see the XML data but, instead, I see just the following message:

If a browser is unable to see the data directly, then Juicebox will be unable to do so also, resulting in the "Config file not found." error that you reported.

In fact, I can't even view the 'readme.txt' file inside the plugin's directory, either. Again, I see an error 403 (forbidden).

Please check the permissions on the files directly inside your /wp-content/plugins/wp-juicebox/ directory.
Default file permissions of 644 should be fine. (You should be able to check and change file permissions either through your hosting account's online file manager or by using a dedicated FTP program such as Filezilla).

Also, please check your web server's security settings (perhaps via your hosting account's online control panel or a '.htaccess' file) to see if there is anything that might be blocking direct access to PHP and TXT files.

If you can't find the root of the problem, just ask your web host why the following URL results in a 'forbidden' error rather than displaying the text and they should be able to help you out further.

http://downtowngroup.com/wp-content/plugins/wp-juicebox/readme.txt

The new fix is also documented in this FAQ.