It looks like your WordPress installation or web server is preventing direct access to PHP files (which will break WP-Juicebox).

If you use the BulletProof Security plugin, then this will almost certainly be the cause of your problem and you will need to add a skip/bypass rule to the .htaccess file in your root directory as follows:

# Juicebox skip/bypass rule
RewriteCond %{REQUEST_URI} ^/wp-content/plugins/wp-juicebox/ [NC]
RewriteRule . - [S=13]

If you do not use the BulletProof Security plugin, then please check your .htaccess file for an entry such as:

<Files *.php>
    deny from all
</Files>

If you find such an entry, either comment it out or remove it and WP-Juicebox should work as expected.

One possible reason for a gallery not loading on a mobile device would be if it is being viewed over a 3G connection rather than wi-fi. If this is the case, then please see this FAQ which has a solution to the problem.
Why can't I view my gallery on a 3G mobile connection?

If this is not relevant or does not help, then please post the URL to one of your galleries so that I can take a look and help further.

@killa

You can enter a Gallery Title (in the 'Web -> Juicebox -> Site Info' control panel) using HTML formatting (just as you would in JuiceboxBuilder-Pro) such as:

<img src="http://www.example.com/images/logo.png" width="100" height="50" alt="logo" />

... and then ensure that your logo image is uploaded to the correct location on your web server.

I see the blue lines in Safari 5.1.7 (PC) but do not see any border or outline in Firefox 30.0 or IE11.
What versions of browsers are you using? (I see the problem only in an old version of Safari which Apple is no longer updating for PC.)

I notice that your gallery has a height of 75%. This means that it will have a height of 75% of its parent container's height. This implies that there will be 25% left over which might be contributing to your problem.
Try setting your gallery's height to 100% (so that it fills the height of its parent container) and then decrease the height of the gallery's parent container to compensate instead.

If this does not help, check the CSS of all your gallery's parent containers to ensure that all heights make sense and match up and check CSS rules such as border, margin and padding.

Set imageClickMode="OPEN_URL" (in JuiceboxBuilder-Pro's 'Customize -> Main Image' section) and when a user clicks on an image, the corresponding linkURL will be opened in a new tab or window defined by linkTarget (which can be set to _blank, _parent, _top or _self on the 'Images' tab).

I am able to create a new gallery using JuiceboxBuilder-Pro v1.4.2, enter a test Flickr Set ID of my own and the images display OK as expected when I click 'Load Images'.
According to Flickr's own help forum, they seem to be having a few problems at the moment (although I do not see any relating direct to Flickr Sets and the API) so the problem may be with Flickr themselves.

Please post the Set ID that you are using and I will try it for myself and post back with my results.
In the meantime, you could try using this test Set ID of my own to see if this works for you (it currently works for me): 72157629353156737.

Try putting your <= expression in parentheses:

var NotshowThumbs = (windowWidth <= 1080);

... or enclose your entire JavaScript section in CDATA tags:

<script type="text/javascript">
    //<![CDATA[

        // JavaScript code goes here

    //]]>
</script>

Either (or both) of these solutions should prevent your browser from treating the < in your <= as the start of an opening tag.

Juicebox galleries should display and function correctly in Chrome (both mobile Chrome for mobile devices and standard Chrome for desktop browsers).

Please explain in greater detail exactly what the problem is and post the URL to your gallery so that I can take a look and help further.

Perhaps you are embedding a gallery in a web page alongside other content and there is an element on your page which is overlapping (stacked on top of) your gallery's thumbnails preventing them from functioning as expected.
If this is the case, then please check your page for HTML errors with the W3C Markup Validation Service and check the CSS code on your page to see if there is anything which may be contributing to your problem.

[Original post moved from Feature Requests forum thread.]

There is a problem with pasting via keyboard on Mac when using Adobe AIR v14.0. Please see these links for further details:
https://forums.adobe.com/thread/1495749
https://bugbase.adobe.com/index.cfm?eve … id=3775354

We are currently investigating the problem but in the meantime, workarounds would be to either:
(1) Paste the text via mouse context menu.
(2) Type the text into the input field.
(3) Paste the text via keyboard and manually delete the duplicate entry.
(4) Revert to a previous version of Adobe AIR (not necessary if using #1, #2 or #3 above). Previous versions of Adobe AIR can be downloaded from this web page.

The checkbox is a feature of the browser (not Juicebox itself) and it should be displayed the first time you expand a gallery on a certain domain. Once you select the checkbox and 'Allow' fullscreen, the checkbox option will no longer be displayed the next time you expand a gallery on that domain.
In Firefox (which it looks like you are using), enter about:permissions in the address bar to open the Permissions Manager and you will be able to manage the fullscreen permissions for specific domains.

It would help (to distribute the extra space within the gallery equally above and below the main image) if you changed imageVAlign="TOP" to imageVAlign="CENTER".
You could probably reduce your gallery's height a bit and this should have the desired effect of reducing the amount of space you see between the main image and the thumbnails. (Reduce it too much and the width of the main image will start to decrease but it looks like you can afford to reduce it slightly without affecting the size of the main image.)

The best you can do is set thumbSelectedFrameWidth to exactly half the height/width of your thumbnails (so that the frame on all sides meets in the middle). Previously, it was more than half, resulting in a strange-looking effect.

Lightroom does not support .gif files.
Please see the "What file formats does Lightroom 5 support?" FAQ in the Technical Questions section of the Lightroom 5 / Common Questions page.

If you want to change any of the icons in the gallery, then please see the Theming Guide for details.
The \e00f entries are characters in a custom font. You could replace or add icons to the stock Juicebox font (as described in the Theming Guide) and then change the entries in the 'theme.css' file to match your new icons.

This sounds like you might want to make use of the Back Button. You can set the backButtonUrl (the URL the browser will be redirected to when the Back Button is clicked) to any URL you like (absolute or relative to the web page containing the gallery's embedding code).