2,826

(7 replies, posted in Juicebox-Pro Support)

... was confused by some of the terms such as JuiceBoxBuilder

Just to clarify, JuiceboxBuilder is the desktop application which comes with Juicebox to allow you to create and edit galleries on your computer. More information about JuiceboxBuilder can be found here.

As long as you know the location of the images, then you can build the gallery manually following the instructions here. Step #4 is where you would enter each image URL and caption.
Rather than start from scratch with the sample 'web' folder, you could create a gallery using JuiceboxBuilder-Pro (with a couple of sample images) to customize the gallery as you like (using the configuration options on the 'Customize' tab) and then just edit the 'config.xml' file afterwards to change the <image> data.

If you know that all the images for a gallery are going to be in a certain folder, then you could use a server-side scripting language (such as PHP) to dynamically create the required XML file. An example of how this could be achieved can be found in this forum thread.

I do not know how you will be receiving the data but if it is always in the same format, then you could perhaps write a PHP script to convert what you are given into the correct format for a Juicbeox gallery's XML file.

I hope this points you in the right direction.

2,827

(1 replies, posted in Juicebox-Pro Support)

When you add a watermark to an image, the watermark becomes part of the image itself.
The only way for JuiceboxBuilder-Pro to 'remove' a watermark is to grab a copy of the original source image and resize it for the gallery without adding a watermark. Therefore, you would need to rebuild a gallery to remove a watermark.
However, JuiceboxBuilder-Pro keeps a note of the location of each individual source image in a gallery (the sourcePath attributes in the 'config.xml' file) so rebuilding a gallery should not be a problem as long as you have not moved or deleted any of the source images themselves.

That's great to hear!
Thank you for posting back to let me know.

2,829

(1 replies, posted in Juicebox-Pro Support)

do we have to re-create the gallery through the tool and replace with it (replace only config.xml and new images I guess)

That would certainly work (and you are correct in thinking that only the updated 'config.xml' file and the new images would need to be uploaded).

Perhaps the easiest thing to do would be to set up a Juicebox gallery using a Flickr account as the source of images.
The user could then simply upload new images to the Flickr account and they would automatically be included in the Juicebox gallery (without the need to modify any gallery files).
For reference, a list of all Flickr configuration options can be found on the Config Options page (in the Lite and Flickr sections).
Please note that the configuration options in the Flickr section are Pro only and not available in Juicebox-Lite.

It would also be possible to use a PHP script to instruct Juicebox to dynamically display all images in a designated folder.
Please see this forum post for details on how this could be achieved.

Both these methods work equally well with Juicebox-Lite (the free version) and Juicebox-Pro (although Juibceox-Pro has many more Flickr configuration options than Juicebox-Lite).

2,830

(33 replies, posted in Juicebox-Pro Support)

That's certainly pretty strange. The overlay disappears in our test gallery and your own gallery in IE 11 on my own PC once the inactivityTimeout period has expired. I've checked on another PC, too. I also see no problem in IE 10 Document Mode within IE 11 (via F12 developer toolbar) and no other users have reported such an issue.
It seems that the problem may somehow be isolated to your own systems although it's certainly strange that both your PCs exhibit the problem and I cannot see the problem on either of mine.

Try a test gallery with a very short inactivityTimeout, just in case your mouse is moving very slightly within the default four seconds which is causing the timeout to reset (and the overlay to never disappear).

This is unlikely to be the cause (as it doesn't seem to happen when viewing the galleries in your other browsers) but I'm just thinking out loud in case it helps.

It's a long shot but do you have any security software installed on both your PCs which might somehow be interfering with things?
I just can't think of anything else that might be causing the problem in your IE browsers but not mine.

2,831

(29 replies, posted in Juicebox-Pro Support)

That's great!
Thanks for the feedback.

2,832

(5 replies, posted in Juicebox-Pro Support)

You're welcome.

2,833

(5 replies, posted in Juicebox-Pro Support)

Set showSmallThumbNav="TRUE" in JuiceboxBuilder-Pro's 'Customize -> Thumbnail' section.
(The default value for this configuration option is FALSE.)

2,834

(29 replies, posted in Juicebox-Pro Support)

Juicebox dynamically loads the default theme CSS file ('jbcore/classic/theme.css') from within the 'juicebox.js' JavaScript file (unless you use a themeURL configuration option to specify a different theme CSS file).
Please try making the change to your '/gallery/welcome/jbcore/classic/theme.css' file and then clear your browser's cache before reloading your web page.
This should hopefully solve the problem.

2,835

(5 replies, posted in Juicebox-Pro Support)

Please try the following.

Open the 'jbcore/classic/theme.css' file in a plain text editor and change lines 945-947 from:

body, html {
    -ms-touch-action: none;
}

... to:

.juicebox-gallery {
    -ms-touch-action: none;
}

Hopefully this will fix the problem.

Please note that the line numbers above refer to the current version of Juicebox-Pro (v1.4.3.2).

Please try the following.

Open the 'jbcore/classic/theme.css' file in a plain text editor and change lines 945-947 from:

body, html {
    -ms-touch-action: none;
}

... to:

.juicebox-gallery {
    -ms-touch-action: none;
}

Hopefully this will fix the problem.

Please note that the line numbers above refer to the current version of Juicebox-Pro (v1.4.3.2).

2,837

(9 replies, posted in Juicebox-Pro Support)

Please try the following.

Open the 'jbcore/classic/theme.css' file in a plain text editor and change lines 945-947 from:

body, html {
    -ms-touch-action: none;
}

... to:

.juicebox-gallery {
    -ms-touch-action: none;
}

Hopefully this will fix the problem.

Please note that the line numbers above refer to the current version of Juicebox-Pro (v1.4.3.2).

2,838

(29 replies, posted in Juicebox-Pro Support)

Please try the following.

Open the 'jbcore/classic/theme.css' file in a plain text editor and change lines 945-947 from:

body, html {
    -ms-touch-action: none;
}

... to:

.juicebox-gallery {
    -ms-touch-action: none;
}

Hopefully this will fix the problem.

Please note that the line numbers above refer to the current version of Juicebox-Pro (v1.4.3.2).

2,839

(33 replies, posted in Juicebox-Pro Support)

The inactivityTimeout (default value of four seconds) seems to work fine in the demo gallery you quoted (http://www.juicebox.net/demos/lite/full/) in IE 11 on my own PC (all default settings).

Try resetting your Internet Explorer settings: http://windows.microsoft.com/en-gb/inte … s#ie=ie-11
... and also try temporarily disabling any extensions that you have installed ('Options -> Manage add-ons') which might somehow be interfering with the gallery's functionality.

2,840

(5 replies, posted in Juicebox-Pro Support)

@etienne

Please upgrade your gallery to the current version of Juicebox-Pro (v1.4.3).
Instructions for downloading the latest version and upgrading existing galleries can be found here.

The bug that you refer to (whereby elements from the embedding web page may still be visible after a gallery has been expanded) was fixed in v1.4.3 so upgrading your gallery should solve your problem.

If you still see the problem after upgrading, then please clear your browser's cache before reloading your web page.

2,841

(5 replies, posted in Juicebox-Pro Support)

I expect that this bug will be fixed in the next (minor) version (although I do not know when it will be released).

2,842

(33 replies, posted in Juicebox-Pro Support)

Are you sure you can't make a "South of the border" zone below the screen?

I don't know if this is possible or how easy it would be to implement but perhaps the best thing to do would be to suggest this in the Feature Requests thread where it will be seen by the developers.

I set it to "false" on 03, but it really doesn't do a lot.

This will depend on the size of your embedded gallery. If you have an embedded gallery which is quite small relative to the browser window size, then it will be expanded to a greater degree than if you have a larger gallery to start with.

However, it seems that this inactivityTimeout function doesn't work on Chrome or IE.

It seems to work fine in Chrome 42 and IE 11 on my PC in my own test galleries.
Please let me know which of your galleries you are referring to and I will take a look to see if I can see the problem for myself.

According to my records this latest update should be the final of my 5 updates that came with the original purchase of Juicebox-Pro.

First of all, please let me reassure you that even though your download link may have expired (each link works for five downloads), you will still be able to download all future Juicebox v1.x.x releases for no further cost.
Just fill in this Download Link Request Form and we will send you a new download link.
As noted on the Uprading Juicebox support page:

Juicebox-Pro Upgrade Policy

Customers who have purchased Juicebox-Pro are eligible for free upgrades within the same major version number. For example if you buy version 1.0.0, all 1.x.x updates are provided free of charge.

With regard to your problem, try a completely clean install of JuiceboxBuilder-Pro (v1.4.3.2 should open v1.3.2.2 galleries fine).
Please try the following procedure:

(1) Uninstall JuiceboxBuilder-Pro.
Mac: Delete the 'JuiceboxBuilder-Pro' file from the Applications folder and empty your Trash.
Windows: Use the uninstaller in the 'Control Panel -> Programs -> Uninstall a program...' list.

(2) After uninstalling JuiceboxBuilder-Pro, please check that there are no files are left behind by manually deleting the following folders from your hard drive (if they exist):
Mac: /Users/your_username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
Windows: C:\Program Files (x86)\JuiceboxBuilder-Pro
Windows: C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro
Windows: C:\Users\Username\AppData\Roaming\JuiceboxBuilder-Pro
Windows: C:\Users\Username\Documents\JuiceboxBuilder-Pro
You may need to show hidden files to find some of the above locations in Windows Explorer: http://windows.microsoft.com/en-gb/wind … dden-files

(3) Next, search your hard drive for the term 'JuiceboxBuilder-Pro' and delete any and all entries found (to be absolutely sure that nothing remains).

(4) Also, please follow the procedure above (Steps #1 - #3) for JuiceboxBuilder-Lite, too.
JuiceboxBuilder-Lite and JuiceboxBuilder-Pro can both be installed and run side by side on the same computer but, being that you are experiencing problems, it might be wise to completely clear your system of all JuiceboxBuilder files before trying to reinstall JuiceboxBuilder-Pro.

(5) You should then hopefully be able to successfully install JuiceboxBuilder-Pro following the instructions here.

I hope this helps.

2,844

(33 replies, posted in Juicebox-Pro Support)

I notice that your 3x gallery sets useFullScreenExpand="TRUE". When the gallery is expanded, it will occupy the entire screen (rather than just the browser window) so there is no area outside the gallery that the user can move the mouse into.

A workaround might be to set useFullscreenExpand="FALSE" so that the gallery expands only within the browser window. There will always be an area outside the gallery (the browser's address bar) where the user can move the mouse to have the overlay disappear.

Alternatively, inactivityTimeout still works fine in fullscreen expanded mode (where the overlay will disappear after a certain time of mouse inactivity). You might like to try setting inactivityTimout to a value smaller that its default of 4 seconds.

The Info Button will override the default overlay behavior but at least it allows the user to toggle the overlay on and off at will.

I hope these suggestions help.

2,845

(5 replies, posted in Juicebox-Pro Support)

Thank you for reporting this problem.
Unfortunately, this is a known issue (unable to scroll on a page containing an embedded Juicebox gallery on a Windows touch device). However, a bug report has been logged with the developers and it should hopefully be fixed in the next version.

2,846

(1 replies, posted in Juicebox-Pro Support)

1) it is NOT autoplaying the slider. I believe I marked it to autoplay. It does before I load it to the website

Set autoPlayOnLoad="TRUE" (in JuiceboxBuilder-Pro's 'Customize -> Autoplay') section.
Your gallery's XML file (http://www.countyfairgrounds.net/testwe … config.xml) does not currently include the autoPlayOnLoad configuration option so uses its default value of FALSE.

2) my link to the store does not work. I have emailed them (FotoMoto) also. The store link works in Juicebox Pro demo area. And I followed your instructions so what please did I do wrong?

The Shopping Cart Icon works when I click it myself (the Fotomoto pop-up window appears displaying the current gallery image). Maybe there was a problem with your site URL at Fotomoto's end which has now been fixed.
If you still have the problem, try clearing your browser's cache before reloading your web page to see if this makes a diffference.

3) FotoMoto said that their store worked well on Word Press,,,, well -......I can use the word press plug-in in a post. I set one up and got it to work BUT I don't want THIS particular juicebox gallery in a post.

It sounds like this is the same as #2 above (which seems to be working fine just now). Please let me know how you get on. Thank you.

Thanks for your help.

You're welcome!

Have a nice weekend.

You, too!

The only way I've been able to disable thumbnail clicking in Touch Mode is to include jQuery v1.11.2 in the web page and use the following code:

$('.jb-idx-thumb, .jb-idx-thb-frame').on('click touchstart', function(event) {
    event.stopImmediatePropagation();
});

It might not be a perfectly clean solution (you are, after all, trying to disable core Juicebox functionality and do something that Juicebox was not designed to do) but my own testing suggests that it should work fine. (It does not remove click or touch handlers but adds a new one which prevents all others from being executed.)

Please see this web page for details on how you can load jQuery into a web page: http://www.w3schools.com/jquery/jquery_get_started.asp

2,849

(33 replies, posted in Juicebox-Pro Support)

Steven, I do not write these findings of *mine* to you, because you know 'em all, but hopefully they may be useful for other readers here.

No problem. I appreciate you taking the time to share your experiences.

But OTOH, if I open the gallery in JPB just to add new pics, my old *.php index file doesn't really need any changes.

I should note that if you choose to include SEO code (via 'Add SEO Content' in JuiceboxBuilder-Pro's 'Sharing' section), then if you add images to a gallery, the index page will change (to add the SEO code corresponding to the new images).
If you have copied the index page to make customizations to it and want to include SEO code, you will need to copy and paste it from the index page updated by JuiceboxBuilder-Pro to your modified copy.

Also, if you want to make the same modifications to all index pages created by JuiceboxBuilder-Pro, then you could edit the template file that JuiceboxBuilder-Pro uses to generate the index pages:
C:\Program Files (x86)\JuiceboxBuilder-Pro\template\index.html

2,850

(33 replies, posted in Juicebox-Pro Support)

All my files ending with *.php did not show any pictures when reopened in Juicebox Pro Builder, just the thumbnails.

If you have renamed your gallery index page with a .php file extension, then this suggests that you have modified the file (by adding custom PHP code), otherwise you could have just used .htm or .html, both of which work fine within JuiceboxBuilder's internal browser.

If you make any modifications to a gallery's index page and then open the gallery (to edit it) in JuiceboxBuilder and resave the gallery on the 'Publish' tab, then the file will be overwritten and any modifications that you have made (including any custom PHP code that you have added) will be lost.

A gallery's index page is designed to display the gallery on a page of its own, no more, no less. If you need further functionality, then I would recommend that you copy the index page and modify the copy. That way, JuiceboxBuilder will be free to overwrite the original index page without your modifications being lost.

If you embed your galleries in other web pages (and do not need or want to display the galleries on pages of their own), then there is no need to use the gallery index pages at all and you can simply ignore them (leaving their file extensions as .htm or .html).