Please see this blog entry regarding Juicebox and iOS 9.
It should hopefully explain and solve your problem.

2,527

(18 replies, posted in Juicebox-Pro Support)

Perhaps this Adobe support page will help.

Troubleshoot unexpected behavior | User account-specific | Adobe software | Mac OS
https://helpx.adobe.com/x-productkb/glo … count.html

Maybe following the suggestions will help with any account-specific problems for Adobe AIR.

2,528

(8 replies, posted in Juicebox-Lite Support)

With WLAN everything works .

It certainly sounds like your mobile network provider uses content modification.
Please implement the solution in the FAQ below and check your own gallery afterwards.
Visitors to your web site using a 2G/3G/4G connection (as well as over wi-fi) should now be able to view your gallery successfully.
Why can't I view my gallery on a 3G mobile connection?

2,529

(8 replies, posted in Juicebox-Lite Support)

You say that "but only Lite is not working" on our own web site but also that "I have tested on my side therefore Honk Kong . But not working." so you seem to be having problems with both Lite and Pro galleries. Please let me know if this is correct.
I can't think of any reason why you should be able to view our Pro demo galleries but not our Lite ones.

From G3 changed to G2 .

Try viewing the galleries over a wi-fi connection to see if this makes a difference.
Also, try using Chrome as well as the stock browser to see if the problem happens in both browsers or just one.

Hopefully viewing the galleries over wi-fi and checking in two different browsers will help to find the cause of the problem.

2,530

(18 replies, posted in Juicebox-Pro Support)

It still works in the account I used to instal it.

At least with this knowledge, you can log into the correct account to use the application.
It certainly sounds like an administrative rights or permissions problem.

One thing, Juicebox asked for permission to access an Adobe folder of some sort (I don't remember what!). I never saw that before. Could that be a clue?

This is almost certainly going to be a folder relating to Adobe AIR (maybe the '/Users/Username/Library/Application Support/Adobe/AIR/ELS/' folder). If this is the folder and you get asked again, make sure you give JuiceboxBuilder access to it.

You're welcome.

Edit:
We have now released Juicebox v1.4.4.2 which addresses the problem.
We have also published a blog entry and issued a Tweet regarding the new release.

Unfortunately, with iOS 9, Mobile Safari no longer respects the meta viewport tag which Juicebox dynamically inserts into the web page for a 100% x 100% full browser gallery.
The solution is to include the following meta viewport tag into the <head> section of your gallery's web page.

<meta id="jb-viewport" name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1, maximum-scale=1, user-scalable=0" />

It is unfortunate that adjustments need to be made for iOS 9 but the solution is backwards compatible and will work with all versions of iOS.

We will update JuiceboxBuilder and the plugins to include this meta viewport tag in the generated web pages very soon but, in the meantime, you can add it to your web pages manually to solve the problem.

2,533

(18 replies, posted in Juicebox-Pro Support)

I do not know what is causing the problem so, unfortunately, some trial and error might be required to pinpoint the cause.

Try installing both JuiceboxBuilder-Lite and JuiceboxBuilder-Pro to see if the problem happens only with one application or with both. JuiceboxBuilder-Lite can be found inside the Juicebox-Lite zip package which can be downloaded from this web page.
If if happens with both, then the problem may somehow be system-wide but if it happens only with one application, then the problem is likely to be specific to that application and uninstalling it, deleting all files associated with it and reinstalling it should (in theory) work.
This might at least point you in the right direction.

You might like to try installing an older version of Adobe AIR (maybe v13) to see if this makes a difference.
You can download older versions from the archive page here: https://helpx.adobe.com/air/kb/archived … rsion.html

Thanks for your assistance Steven :-)

You're welcome. Thank you for taking the time to report the issue and for your additional information and testing.
I agree that the most seamless and streamlined method would be the optimal solution. It might be argued that the current Juicebox-Pro method is more streamlined for existing Pinterest members (displaying the 'Log In' page rather than the 'Join Pinterest' page when not logged in) but less seamless (with the login page always being displayed even briefly when logged in). However,  looking around, it does seem like most web sites opt for the alternative method which does not display the 'Log In' page if already logged in and displays the 'Join Pinterest' page if not logged in.
Ultimately, the design choices are down to the developers. They will certainly investigate the situation further.
I hope you have a good weekend, too!

I think this issue is the way the Pinterest link is set up (or code) not a version issue.

I agree. I don't think the Pinterest code within Juicebox-Pro has changed since it was first introduced.

I have found the following format works perfectly, is there a way to "inject" this?

It might technically be possible to override the default functionality of the Juicebox-Pro Pinterest Button but it would take a lot of work (to extract the required information, build up the custom share URL and use it instead of the one Juicebox-Pro currently uses) and such a modification would not be officially supported.

Using your own example, I notice that if you are not already logged in to Pinterest when you click the button, you will be presented with a 'Join Pinterest' window.
If you click the 'Log In' button on this page, then you will then be redirected to the 'Log In' page where you need to click 'Log In' again.

The share URL that Juicebox-Pro uses skips the 'Join Pinterest' page meaning that a user who is not already logged in will have to click 'Log In' only once.

(On the 'Join Pinterest' page, if you enter your existing Pinterest details and click 'Sign Up', this actually logs you in and goes straight to the share page but this seems counter-intuitive, especially as there is a 'Log In' button on the 'Join Pinterest' page which doesn't actually log you in, even though your existing Pinterest details have been entered on the page, but just redirects to a 'Log In' page.)

In any case, I have notified the developers. Thank you for reporting the issue.

2,536

(5 replies, posted in Juicebox-Pro Support)

You're welcome.
I'm glad I was able to help.

2,537

(5 replies, posted in Juicebox-Pro Support)

It looks like the problem might simply be that you have a slash after your page name (denoting a directory).
Your gallery displays fine when using the following URLs:
http://www.masurefire.com/asp/DanubeGallery.aspx?token=711712
http://www.masurefire.com/asp/DanubeGallery.aspx

As soon as you put a slash after 'DanubeGallery.aspx', 'DanubeGallery.aspx' is seen as a directory rather than a file.

My own example above worked as the full URL would have been:
http://juicebox.net/demos/pro/embedded/index.html?token=12345
(The gallery is embedded into the 'index.html' file within the 'embedded' directory. I omitted the 'index.html' file from the URL but the file was still being displayed.)
If your URL points towards a directory (ending in a slash), then most web servers are set up to display a file by default (whose name is usually 'index.html') without explicitly using 'index.html' in the URL.

2,538

(1 replies, posted in Juicebox-Lite Support)

I'm not sure what image source you are referring to (Flickr, Picasa or something else) but no matter what source you are using, all images must be public in order to be displayed. Juicebox cannot display private images.

2,539

(1 replies, posted in Juicebox-Lite Support)

I notice that your gallery is sourced by Flickr images and uses Juicebox-Lite v1.2.0.
You will need to upgrade to Juicebox-Lite v1.4.2 in order for your Flickr gallery to work.
Please see this Juicebox blog entry for more information.
You can download the latest version of WP-Juicebox from the plugin's support page here.
Once you have installed the latest version of the plugin, your galleries will display once again.

2,540

(10 replies, posted in Juicebox-Pro Support)

For anyone reading this thread and experiencing a similar problem, using the Raw HTML plugin and wrapping the gallery's embedding code in [raw] ... [/raw] tags should prevent extra markup (such as <p> and <br /> tags) from being added to the HTML code by WordPress itself or any third-party theme or plugins.

2,541

(5 replies, posted in Juicebox-Pro Support)

Ordinarily, there should be no problem using a query string in a page which has a Juicebox gallery embedded in it.
Try loading the 'Juicebox-Pro Embedded Example' gallery using the same query string as in your example.
http://juicebox.net/demos/pro/embedded/?token=12345
Obviously, there is no code on the web page to handle the query string but the gallery loads fine.
Please post the URL to your web page so that I can take a look at the problem for myself and hopefully help further.
Thank you.

2,542

(10 replies, posted in Juicebox-Pro Support)

No problem. Please check your email. I have sent you a message.
Thank you.

2,543

(7 replies, posted in Juicebox-Pro Support)

I'm glad it works. Thank you for letting me know.

If i want to use 1920 pix pictures, should I change 1600 by 1920?

Yes. If you want to use larger images (assuming you have larger images uploaded to your Picasa Web Album), then you can increase the imgmax value to use them.

That's great to hear!
Thank you for posting back to let me know.

2,545

(10 replies, posted in Juicebox-Pro Support)

There are still <p> and <br /> tags throughout your gallery's embedding code and this is the cause of the problem.
They are more than likely to have been added by WordPress's wpautop function and you'll need to remove them to remove the space above your gallery.

I have followed your instructions and added the wpautop function to my site...

I'm not sure what you mean by "added the wpautop function". You need to disable the function rather than add it.
Even if you have disabled it, the tags may still be present in the body of the post (having been inserted prior to disabling the function) and you might need to remove them manually. Check the embedding code in the body of your post to see if they are still there and delete them if they are.

If you have used one of the wpautop plugins, perhaps you could try another. There are several that you could try.

If you continue to experience difficulties, then I would be happy to help further but it would help if I had access to your web server and WordPress installation. If you are agreeable to this, then please let me know and I will send you an email address where you can forward your login details to me.

2,546

(5 replies, posted in Juicebox-Pro Support)

The first image doesn't have a link in the caption and it scrolls vertically :-/

I noticed that and noted it in my bug report to the developers.

I thought those config options are not valid for a fullscreen view, but it seems they are.

The galleryWidth and galleryHeight attributes in the 'config.xml' file are used only by JuiceboxBuilder-Pro to populate the corresponding input fields (so that when a gallery is edited and re-saved, the same dimensions are used).

It seems that it makes harder to vertiacally scroll images without links, but it is still possible.

Thank you for your additional notes, testing and suggestion.
My bug report links to this thread so the developers will not miss anything whilst investigating.

2,547

(7 replies, posted in Juicebox-Pro Support)

It looks like there might be an issue (an escaped '&' character) with the query string for the Picasa feed.
Please open the 'wp-juicebox/wp-juicebox.php' file in a plain text editor and replace line 1366 with the following:

$picasa_feed = 'http://picasaweb.google.com/data/feed/api/user/' . $this->remove_whitespace($picasa_user_id) . '/' . $term . '/' . $name . '?kind=photo&imgmax=1600';

This should hopefully solve the problem.
Please let me know how you get on. If the suggestion above works fine, then I will ensure that the bugfix is included in the next version of the plugin.
Please note that the line number above refers to the current version of WP-Juicebox (v1.4.4.1).

2,548

(3 replies, posted in Juicebox-Pro Support)

That's great! Thank you for letting me know.

2,549

(3 replies, posted in Juicebox-Pro Support)

Make sure that you set enableAutoPlay="TRUE" (in JuiceboxBuilder-Pro's 'Customize -> AutoPlay' section) to enable the AutoPlay keyboard controls (the default value for this configuration option is FALSE).
Also, if your gallery is embedded in a page alongside other content (rather than being a 100% x 100% gallery taking up the full page), then be sure to click somewhere in the gallery first to give it focus.
If you want to automatically give your gallery focus after the web page has loaded, then you could try something like the following:

<script type="text/javascript" src="jbcore/juicebox.js"></script>
<script type="text/javascript">
    var jb = new juicebox({
        containerId: "juicebox-container",
        galleryWidth: "600",
        galleryHeight: "400",
        enableAutoPlay: "TRUE"
    });
    jb.onInitComplete = function() {
        $('#juicebox-container').find(':first-child').focus();
    };
</script>
<div id="juicebox-container"></div>

If this still does not work, then please post the URL to your gallery so that I can take a look at the problem for myself and hopefully help further. Thank you.

2,550

(5 replies, posted in Juicebox-Pro Support)

I'm not sure exactly what is causing the problem but in our own Pro Full Browser demo gallery, the problem happens only when the caption includes a link (for example images #1 and #8).

Unfortunately, I do not have a solution to the problem at the moment but I have logged a bug report with the developers.
Thank you for reporting.