2,476

(3 replies, posted in Juicebox-Pro Support)

If you want to save a specific combination of settings, you will need to create a template.
With the settings as you want to save them, click the + sign to the right of the text 'Template Browser' (in the left panel of the 'Web' section) and select a name for your template.
At any time in the future, if you want to apply these settings, expand the 'Template Browser' control panel, scroll down to the 'User Templates' section and select your template.

2,477

(17 replies, posted in Juicebox-Pro Support)

As of v1.4.4.1, Juicebox-Pro now features the following shadow-related configuration options so manually modifying CSS code should no longer be required: imageShadowColor, textShadowColor, thumbShadowColor, imageShadowBlur, thumbShadowBlur

Short descriptions of each configuration option can be found in the Config Options page.

2,478

(1 replies, posted in Juicebox-Pro Support)

If you want to save a specific combination of settings, you will need to create a template.
With the settings as you want to save them, click the + sign to the right of the text 'Template Browser' (in the left panel of the 'Web' section) and select a name for your template.
At any time in the future, if you want to apply these settings, expand the 'Template Browser' control panel, scroll down to the 'User Templates' section and select your template.

2,479

(1 replies, posted in Juicebox-Pro Support)

You can set the captionBackColor and captionBackTopColor separately (both in JuiceboxBuilder-Pro's 'Customize -> Color' section).
The opacity for each is on a scale from 0 to 1 (0 being fully transparent and 1 being fully opaque).

Unfortunately, the browser within JuiceboxBuilder-Pro does not support CSS3 gradients so the captionBackTopColor will not be rendered in the live preview window (and only the captionBackColor will be visible).
However, it should look fine in all modern browsers so go to 'Gallery -> Preview...' from the drop-down menu at the top and the gallery should be displayed in your system's default browser.
Here is a list of browsers which support CSS3 gradients: http://caniuse.com/#feat=css-gradients

If you have a gallery where this does not seem to be working, please post the URL to your gallery's web page so that I can take a look at the problem for myself and hopefully help further. Also, please let me know what browser(s) you see the problem in. Thank you.

It looks like the white line you refer to is visible in desktop browsers, too.
There is a horizontal scroll bar on your web page and if you scroll to the right, you should see the white line.
It seems to be spanning the whole content of your page rather than just your gallery so I don't think the gallery is the root of the problem.

I'm pretty sure it wasn't there until I did the recent 1.4.4 update

You could test this theory by reverting to whatever version you used before the update. I don't think it will help but it might eliminate (or point towards) Juicebox v1.4.4 being a possible cause.
Also, you could temporarily replace the gallery with just a plain empty <div> with the same dimensions that your gallery would have to see if the gallery has any effect or not.

Being that the white line is visible in desktop browsers, it might be a little easier to troubleshoot using your browser's developer tools.

I notice that if you prevent the 'bootstrap.min.css' file from being loaded, the horizontal scrollbar goes away and the thick white line to the right of the content is spit evenly into two thin white lines to the left and right of the content.

I think the layout of your page is somehow the root of your problem but, unfortunately, there is a large amount of CSS on your page (in several external files) and pinpointing the exact cause of the problem might be difficult (although I'd start be searching through your CSS looking for margin and padding rules).
I hope this at least points you in the right direction.

With regard to the meta viewport tag, the version of the tag in our blog entry is required only for full-browser gallery pages (where the gallery has dimensions of 100% x 100% and is the only content on the page). As your gallery is embedded in your web page alongside other content, this tag is not required and you can just keep your existing tag.
As the long tag contains all the 'content' that your existing tag uses, you could just replace your existing tag with the long version (if you were to use it).

2,481

(8 replies, posted in Juicebox-Pro Support)

You're welcome.
I'm glad it works for you. Thank you for letting me know.

2,482

(3 replies, posted in Juicebox-Pro Support)

It is not possible to right-click and save an image in a Juicebox gallery but you can set showOpenButton="TRUE" (in JuiceboxBuilder-Pro's 'Customize -> Lite' section) to display the Open Image button in the gallery's Button Bar.
When the Open Image button is clicked, the current image will be opened in a new tab where the user can save the image via a right-click or the browser's file menu.
This is noted in this FAQ:
How do I allow or prevent users from saving gallery images?

The Open Image button can be seen in this demo gallery.

2,483

(8 replies, posted in Juicebox-Pro Support)

If you want your header logo to be scaled smaller in narrow viewports, try adding something like the following to your '_themes/boma/css/custom.css' file:

@media only screen and (max-width: 768px) {
    .hgroup img {
        max-width: 80%;
    }
}

Hopefully this will help.

2,484

(3 replies, posted in Juicebox-Lite Support)

Thanks for the update.
Always happy to hear that a problem no longer exists!

2,485

(5 replies, posted in Juicebox-Pro Support)

You're welcome.

2,486

(8 replies, posted in Juicebox-Pro Support)

The 220px size for the logo is the maximum scaled size in desktop view (in a wide browser window), determined by a percentage of the page width.
Try uploading a larger resolution image for your logo and it should be scaled larger in narrow viewports.

2,487

(5 replies, posted in Juicebox-Pro Support)

@gfs

If your galleries are already using Juicebox-Pro v1.4.4.1 and are embedded in pages alongside other content, then there is no need to do anything at all.
However, if your galleries are full-browser galleries (with dimensions of 100% x 100% and with no other content on their pages), then you will need to ensure that the meta viewport tag (below) is included in the <head> section of the gallery pages.
You can either edit the HTML pages and add the meta viewport tag manually or you can open and re-save (or rebuild) your gallery in JuiceboxBuilder-Pro. The meta viewport tag will then be included in the gallery's 'index.html' page.

<meta name="viewport" id="jb-viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0, user-scalable=0" />

2,488

(8 replies, posted in Juicebox-Pro Support)

@said

You can your own logo image as your Showkase site header by doing the following:
(1) Upload your logo image to the Library ('Library -> Upload').
(2) Go to 'Site -> Customize Theme', click the 'Browse Library' button for the 'Site Header -> Site logo image URL' input and select the image you uploaded in Step #1 above.
You might also want to remove the 'Site -> Site Settings -> Site Header -> Site heading' text.

To make the logo image a link, enter the URL you'd like to use in the 'Site -> Site Settings -> Site Header -> Site header link' input.

2,489

(3 replies, posted in Juicebox-Pro Support)

You can't change the default settings so that the IPTC titles and captions are used as soon as JuiceboxBuilder-Pro is opened but you can save the settings in a preset file.

Select 'Images -> Titles -> Use IPTC Title' and 'Images -> Captions -> Use IPTC Caption' from the drop-down menu at the top.
Now go to 'Presets -> Save Preset...'.

As long as you save the preset file in the default location, you will be able to select it quickly from the 'Load Preset' list on the 'Customize Tab' (or via 'Presets -> Load Preset...'). (Maybe not perfect but it halves the number of clicks required to load IPTC titles and captions: 2 clicks now instead of 4.)

Please see the JuiceboxBuilder-Pro User Guide for more information on Presets.

2,490

(4 replies, posted in Juicebox-Pro Support)

The Back Button can be displayed as text (backButtonText when backButtonUseIcon="FALSE") or as an icon (backButtonUseIcon="TRUE").

You can change the rollover text for icons in a gallery using the languageList configuration option.
Please see here for details.

For example, if you wanted to change the 'Go Back' text to 'Click here to return to home page', you would use the following:

languageList="Show Thumbnails|Hide Thumbnails|Expand Gallery|Close Gallery|Open Image in New Window|Images|Next Image|Previous Image|Play Audio|Pause Audio|Show Information|Hide Information|Start AutoPlay|Stop AutoPlay|AutoPlay ON|AutoPlay OFF|Click here to return to home page|Buy this Image|Share on Facebook|Share on Twitter|Share on Google+|Share on Pinterest|Share on Tumblr|of"

The languageList configuration option is not found in JuiceboxBuilder-Pro but it can be set manually, like any other option, by following the instructions here.

2,491

(18 replies, posted in Juicebox-Pro Support)

Thanks for the info. Maybe updating the OS next week will somehow help.
I really don't know what could be causing your problem and I'm running out of ideas for things to try.

Perhaps running through the procedure in this forum post will help (there is a JuiceboxBuilder-Pro entry in the ELS folder).
Just substitute 'XYZApplication' with 'JuiceboxBuilder-Pro' in the instructions. Also, please make a backup of any files and folders that you delete in case you need to reinstate them at a later date.
https://forums.adobe.com/message/3488779#3488779

2,492

(4 replies, posted in Juicebox-Pro Support)

You can use the Back Button to include a link to a web page.

The Back Button itself can be plain text (set via backButtonText) or you can use the 'Home' icon (by setting backButtonUseIcon="TRUE"). The URL is set via backButtonUrl.
By default, the Back Button appears in the top-left corner of the gallery but you can reposition it via backButtonPosition and backButtonHAlign.
For short descriptions of all Back Button configuration options, please see here.

Alternatively, you could use a standard HTML <a> tag link in your Gallery Title or in an image title or caption using HTML formatting as noted in these FAQs:
How do I add HTML formatting to image captions and titles?
How do I add HTML formatting to the Gallery Title or Back Button?

2,493

(7 replies, posted in Juicebox-Pro Support)

That's great! Thank you for letting me know.

2,494

(18 replies, posted in Juicebox-Pro Support)

Just out of interest, what operating system are you using and can you upgrade it?

2,495

(7 replies, posted in Juicebox-Pro Support)

You need the URL that's already in the browser's address bar when you're viewing the page with the 'I want this!' button.
That's the URL that you can try copying and pasting into a different browser.
Please check your email. I have sent you a message where you can forward me the email you were sent with details of the upgrade. I'll take a look at it for you. At the very least, I should be able to send you the URL which you can paste to try in different browsers.
Out of interest, what browser are you currently using that the 'I want this!' button seems to be ineffective in?

2,496

(7 replies, posted in Juicebox-Pro Support)

If you can't copy and paste the URL directly from the Download Button in your email, get to the page (in a browser) where you find the 'I want this!' button does not work and copy and paste the URL from the browser's address bar.

2,497

(7 replies, posted in Juicebox-Pro Support)

You should be able to enter the email address that you used to purchase Juicebox-Pro into the box and then click the 'I want this!' button to get to the download link. (This is a security measure to prevent unauthorized downloads but all it should take to bypass it is for you to enter your email address and click the button.)

If you find that the 'I want this!' button is inactive, try refreshing the web page (hit the F5 key) and try again.
If this still doesn't work, try copying and pasting the page's URL (right-click the 'Download' button in your email and select 'Copy Link Location') into a different browser (Chrome, Firefox, Internet Explorer, Opera, Safari).
Hopefully using a different browser will work.

2,498

(18 replies, posted in Juicebox-Pro Support)

I'm glad everything seems to be OK at the moment. I appreciate the updates.

I don't see anything in the Adobe AIR 19 Release Notes that might obviously explain why things are now working (other than perhaps "Multiple security and functional fixes").

Anyway, I hope that things continue to function as they should.

You're welcome.
I hope it won't take you too long to adjust your web pages.

2,500

(8 replies, posted in Juicebox-Lite Support)

I'm glad you've got it working.
Thank you for letting me know.