Thanks for posting back with the update.
I'm glad you're at least able to use JuiceboxBuilder-Pro under a different user account.

I'm really not sure what might be at the root of the problem. The fact that you're seeing the 'Upgrade to Juicebox-Pro!' message in JuiceboxBuilder-Pro suggests that files from JuiceboxBuilder-Lite and JuiceboxBuilder-Pro have somehow been switched but I can't imagine how that might have happened through normal usage (and it seems unlikely that an antivirus program or firewall would cause this to happen).

As far as I can recall, I am aware of this happening only twice before so your problem is not unique but certainly very rare. Unfortunately, no-one has been able to figure out the exact cause of the issue (and troubleshooting a problem I can't reproduce myself is very difficult).

In any case, I'm happy to hear that you can use JuiceboxBuilder-Pro (albeit under a different user profile).
Please post back with any further updates if you pursue your troubleshooting.
Thank you.

Update:

The problem noted above arises from the fact that Harman has removed WebKit support from AIR.
This breaks JuiceboxBuilder (and any other AIR applications that rely on the built-in WebKit library).

Please be sure to install the most recent version of AIR with WebKit support.
At the time of writing, this is AIR v33.1.1.743.

Harman has made this available on their AIR runtime download page (just scroll down to the foot of the page): https://airsdk.harman.com/runtime

@Lyle Adderiy

You can set up your own payment pages (using whatever payment system you like) and then point towards them from within your Juicebox-Pro gallery using purchaseURL entries in your gallery's configuration file.
Please see here for details: Shopping Cart (scroll down to the 'Using Custom Purchase URLs' section).

I'm glad to hear you've got it working. Thank you for posting back to let me know.

It's more than a little disappointing to see that the latest AIR runtime has removed functionality which breaks JuiceboxBuilder. It appears that the latest AIR runtime may actually adversely affect all AIR apps which rely on the WebKit library (which seems to have been included in all AIR runtimes up until AIR v33.1.1.821).

I'm still conversing with Harman over on their GitHub page and do not know at the moment what the likely outcome of this will be.

However, as long as you stick with AIR v33.1.1.743 and don't upgrade, you should be absolutely fine.

A quick update...

Norton might actually have taken action on the false positive report (as implied by your own testing), even though the submission status still says "Your submission is being processed - Analyzing (up to 48 hours)".

I've just been scrolling through the Norton forum and I found a false positive report dated 15 December 2021 and its online status still says "Your submission is being processed - Analyzing (up to 48 hours)", too, so it seems that Norton don't update the status of false positive reports in a timely manner (if at all).

I'm glad you tried things out and posted back with your findings. Otherwise, I'd be none the wiser. Thanks!

Edit:
False positive submission status check link:
https://submit.norton.com/?type=CHECK&a … 7ffd81668a

You're welcome!

Still no news from Norton, I'm afraid.

Incidentally, I've just run the 'JuiceboxBuilder-Pro.exe' file (the file that launches the application after install, the file that Norton detected as a potential threat) through VirusTotal with 0/67 detections (100% clean).
https://www.virustotal.com/gui/file/aea … 5511bc16a2

It looks like Norton might be the only company that has a problem with the 'JuiceboxBuilder-Pro.exe' file.
I don't see Norton in the VirusTotal list and the only Symantec listing is Symantec Mobile Insight (which is unable to process the file type).

The name of the file in VirusTotal says 'JuiceboxBuilder-Lite.exe' but that's just because someone ran the Lite file through VirusTotal first. The launchers for JuiceboxBuilder-Lite and JuiceboxBuilder-Pro are exactly the same (byte for byte) and the file hash was associated with the 'JuiceboxBuilder-Lite.exe' file first.

In any case, we've done all we can for the time being.
Let's hope that Norton can clear Juicebox's reputation in their next database update.

I'm glad to gear you've got it working again. Thank you for posting back to let me know.
I'll be sure to post back here with any news as soon as I hear back from Norton.

I'm sorry to hear that you're having trouble running JuiceboxBuilder-Pro on your new computer.

First of all, please let me reassure you that there is no malware within Juicebox-Pro or JuiceboxBuilder-Pro at all.
Please post back with the version numbers for your Norton installation (program version and database version) and I'll fill in a false positive report with Norton so that they can clear Juicebox-Pro's reputation in a database update.

It sounds like Norton has somehow corrupted your JuiceboxBuilder-Pro installation.
With Norton completely disabled (please ensure that you disconnect from the internet before turning off anti-virus and security software and do so at your own risk), try the complete uninstall/reinstall procedure noted as Suggestion #11 in this forum post. It is important to manually delete the folders listed between uninstalling and reinstalling.

If this does not help, then please see all the suggestions in these two forum threads:
Troubleshooting JuiceboxBuilder installation and usage problems
Unresponsive New Gallery and Open Gallery buttons in JuiceboxBuilder

I know your symptoms don't exactly match those of the forum topics but there might be something in there that you've not yet tried that might help.

Please let me know how you get on.
Thank you.

With JuiceboxBuilder-Pro and the Juicvebox-Pro plugin for Lightroom, you are able to create as many individual galleries as you like. However, as you are aware, there is no automated method for linking galleries together.

If you are having trouble trying to replicate the online demo, then maybe the single-page solution that I created for this forum post will help.

Otherwise, if you have a need for a more complex and feature-rich solution, you might like to look into another of our products: Showkase.

Showkase is a PHP web application (installed on your web server rather than your computer) which allows you to create a complete portfolio web site (integrating multiple galleries) online.
Showkase has full support for Juicebox-Pro and the galleries can be created within the application itself in a web browser interface (or created with JuiceboxBuilder or the Lightroom plugin and then imported via Showkase's 'Site -> Import' functionality).

You can create Gallery Index pages and have as many galleries listed on each Gallery Index page as you wish.
Each gallery is represented by a thumbnail image with the gallery title displayed below and the gallery is opened when the user clicks on the image (just like your current website).
Demo Sites created with Showkase can be found here and a sample Gallery Index Page can be found here.

Showkase can also create non-gallery pages (About, Basic and Contact pages) where you can add information about yourself (or any other content you like).
All of this is done automatically within the Showkase interface without the need for any manual coding at all.
You can take a look around the Showkase interface by logging into the Live Demo Admin.

Showkase can be purchased as Showkase-Standard (which comes with Juicebox-Lite, the free version) or Showkase-Pro (which comes with Juicebox-Pro) from the Download Page.
The only difference between Showkase-Standard and Showkase-Pro is the bundled viewer (Juicebox-Lite vs Juicebox-Pro).
As you already have Juicebox-Pro, you could purchase Showkase-Standard (if you wanted to) and integrate your Juicebox-Pro files by following the 'Installing Juicebox-Pro' instructions here.

If you want to persevere with the online demo, then rather than try to insert the demo code into your gallery's web page, it would be better to do it the other way around; use the demo page as a template and modify it as required. (The gallery's 'index.html' page is essentially just a plain web page with the gallery's embedding code and nothing else, so it would be better to use the demo page (rather than the gallery's 'index.html' page) as a starting point.)

If you get stuck, just upload your dysfunctional gallery online, post a link and I'll see if I can figure out why it's not working.

Having said all that, I hope that the single-page solution from my forum post (here) is a suitable solution for what you are looking to do.

No problem! I'm glad you've been able to resolve your problem.

For others experiencing similar issues, instructions for resolving local viewing issues can be found in this FAQ:
When I view my gallery locally, I see the message "Juicebox can not display locally in this browser". Why?

... and in this forum post (stickied at the top of thein the 'Tips and Tricks' section).

(1) Juicebox-Pro has only one text color setting (textColor) which is used for all gallery text.
However, you could set a textColor for your gallery and then override the color for your Gallery Title by using CSS (in the album's 'index.html' page), e.g.:

/* GALLERY TITLE - LARGE SCREEN MODE & SMALL SCREEN MODE */
.jb-area-large-mode-title, .jb-idx-ssm-title-wrapper {
    color: #ff0000 !important;
}

textColor can be found in JuiceboxBuilder-Pro's 'Customize -> Lite' section (and should be entered in the Juicebox skin's 'Pro Options' text area).

For reference, a full list of all Juicebox-Pro configuration options can be found here.

(2) The position of the image's caption text is determined by the Pro configuration option captionPosition.
Possible values for captionPosition are OVERLAY, OVERLAY_IMAGE, BELOW_IMAGE, BOTTOM, BELOW_THUMBS and NONE. A short description of each of these values can be found in the Caption Options section of the Config Options page.
The only way to have the caption text displayed to the left or right of the image would be to set thumbsPosition to either LEFT or RIGHT and then set captionPosition to BELOW_THUMBS, like in this demo here.