Topic: Image thumbnail is grey and image still loading [SOLVED]

HI,

I have tried to add a new image to my juicebox. I copied the code in config for another image and pasted it and then changed the path for my new image. My config is hosted on google drive. I uploaded it. On my website, I see there is a new image but the iage has a loading sign on it  and  its thumbnail is grey.


What I have tried already:
I did check the path troubleshooting section already on the juicebox help page. My path seems correct, since it is the same as the other images, only the image name changed.
I have cleared my cache but it does not help.
I have tried to change the image name, and to put an incorrect image title to see what would happen and it did not change a thing. Same result.

My juicebox is embed in a html iframe on my website. My website service provider is Promobullit.

Please help me.

Thank you very much

Re: Image thumbnail is grey and image still loading [SOLVED]

I have solved my problem. Thank you

Re: Image thumbnail is grey and image still loading [SOLVED]

OK. Thank you for letting me know.

For other users reading this post and experiencing similar symptoms (new images not displaying in a gallery), the following FAQs may help:
My images show locally, but not when I upload them to my website. Why?
When I update my gallery I don't see my changes online. Why?