1 Topic by kaipatiki (edited by kaipatiki 2015-04-20 03:29:50)

  • Registered: 2014-04-08
  • Posts: 3

Topic: Latest Juicebox 1.4.3.2 update not opening existing galleries [SOLVED]

Have recently updated to 1.4.3.2 from 1.3.2.2. The update would not open existing Juicebox-Pro galleries. According to my records this latest update should be the final of my 5 updates that came with the original purchase of Juicebox-Pro.

Tried uninstalling 1.4.3.2, and reinstalled the previous 1.3.2.2 version (followed by a reboot), but unfortunately still getting the same problem. Now nothing will open my existing JB galleries.

Regards, K.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Latest Juicebox 1.4.3.2 update not opening existing galleries [SOLVED]

According to my records this latest update should be the final of my 5 updates that came with the original purchase of Juicebox-Pro.

First of all, please let me reassure you that even though your download link may have expired (each link works for five downloads), you will still be able to download all future Juicebox v1.x.x releases for no further cost.
Just fill in this Download Link Request Form and we will send you a new download link.
As noted on the Uprading Juicebox support page:

Juicebox-Pro Upgrade Policy

Customers who have purchased Juicebox-Pro are eligible for free upgrades within the same major version number. For example if you buy version 1.0.0, all 1.x.x updates are provided free of charge.

With regard to your problem, try a completely clean install of JuiceboxBuilder-Pro (v1.4.3.2 should open v1.3.2.2 galleries fine).
Please try the following procedure:

(1) Uninstall JuiceboxBuilder-Pro.
Mac: Delete the 'JuiceboxBuilder-Pro' file from the Applications folder and empty your Trash.
Windows: Use the uninstaller in the 'Control Panel -> Programs -> Uninstall a program...' list.

(2) After uninstalling JuiceboxBuilder-Pro, please check that there are no files are left behind by manually deleting the following folders from your hard drive (if they exist):
Mac: /Users/your_username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
Windows: C:\Program Files (x86)\JuiceboxBuilder-Pro
Windows: C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro
Windows: C:\Users\Username\AppData\Roaming\JuiceboxBuilder-Pro
Windows: C:\Users\Username\Documents\JuiceboxBuilder-Pro
You may need to show hidden files to find some of the above locations in Windows Explorer: http://windows.microsoft.com/en-gb/wind … dden-files

(3) Next, search your hard drive for the term 'JuiceboxBuilder-Pro' and delete any and all entries found (to be absolutely sure that nothing remains).

(4) Also, please follow the procedure above (Steps #1 - #3) for JuiceboxBuilder-Lite, too.
JuiceboxBuilder-Lite and JuiceboxBuilder-Pro can both be installed and run side by side on the same computer but, being that you are experiencing problems, it might be wise to completely clear your system of all JuiceboxBuilder files before trying to reinstall JuiceboxBuilder-Pro.

(5) You should then hopefully be able to successfully install JuiceboxBuilder-Pro following the instructions here.

I hope this helps.

  • Registered: 2014-04-08
  • Posts: 3

Re: Latest Juicebox 1.4.3.2 update not opening existing galleries [SOLVED]

Thanks Steven. Will do as suggested and let you know the result.

Cheers, K.

  • Registered: 2014-04-08
  • Posts: 3

Re: Latest Juicebox 1.4.3.2 update not opening existing galleries [SOLVED]

Thanks Juicebox Crew; followed instructions and all's working again.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Latest Juicebox 1.4.3.2 update not opening existing galleries [SOLVED]

That's great to hear!
Thank you for posting back to let me know.