• Registered: 2015-01-24
  • Posts: 2

Topic: Corrupt installation file 1.4.3 Juicebox pro and Juicebox lite!

Hello Juicebox Pro Forum

Please Help!!!!!!!!!!

I received following message when i will installation Juicebox Pro:

Die Anwendung konnte nicht installiert werden, da die Installationsdatei beschädigt ist.
Bitten Sie den Anwendungsautor um eine neue Installationsdatei

This error will a occurs on an win 7 and win 8.1 System!
The MD5 checksum from JuiceboxBuilder-Pro.air is: 61801ed56df27db15fffb388f50d698c
The same error occurs also with the JuiceboxBuilder-Lite Version!

I have uninstalled Adobe Air and all Juicebox files are deletet!
After install Air and run JuiceboxBuilder-Pro.air from desktop the sam error occurs!

Details:

Windows 7 Service Pack 1 on a Desktop PC and Windows 8.1 on an Laptop
Adobe Air 16.0

Adobe Air Log File:

[2015-01-24:16:44:21] Application Installer begin with version 16.0.0.245 on Windows 7 x86
[2015-01-24:16:44:21] Commandline is: I:\tools\simpleviever\juicebox_pro_143\juicebox_pro_1.4.3\JuiceboxBuilder-Pro.air
[2015-01-24:16:44:21] Installed runtime (16.0.0.245) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2015-01-24:16:44:22] Unpackaging file:///I:/tools/simpleviever/juicebox_pro_143/juicebox_pro_1.4.3/JuiceboxBuilder-Pro.air to C:\Users\men\AppData\Local\Temp\flaC3CB.tmp
[2015-01-24:16:44:22] Application signature verified
[2015-01-24:16:44:22] Unpackaging/validation complete
[2015-01-24:16:44:22] Installed app (JuiceboxBuilder-Pro) located at C:\Program Files (x86)\JuiceboxBuilder-Pro\JuiceboxBuilder-Pro.exe
[2015-01-24:16:44:31] Converting unpackaged application to a native installation package in C:\Users\men\AppData\Local\Temp\flaE7DF.tmp
[2015-01-24:16:44:32] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2015-01-24:16:44:39] Application Installer end with exit code 7

Thank for assistance

Michael

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Corrupt installation file 1.4.3 Juicebox pro and Juicebox lite!

The MD5 hash for the current (v1.4.3) 'JuiceboxBuilder-Pro.air' file is 4ff2a4c89ee2f4c8bc35fe72ba6a1288 so it seems that your JuiceboxBuilder-Pro installation file may be corrupt or incomplete.
Did you encounter any errors whilst unzipping the Juicebox-Pro download zip package?

Try downloading the Juicebox-Pro zip file again (using the link from your purchase email), perhaps using a different browser this time (Chrome, Firefox, Internet Explorer, Opera, Safari).

Also, please see the note regarding the error message you encountered in the Installation Issues of the JuiceboxBuilder User Guide.

If you receive the message "The application could not be installed because the installer file is damaged" when running the JuiceboxBuilder.air installer:

On Windows - You could be launching the installer from a restricted file system or network drive. Try copying the installer to your desktop and install from there.
On Mac - Unmount drives other than main drive (including time machine backups) and retry installation.
It is possible that the application didn't download completely. Retry downloading the installer.

  • Registered: 2015-01-24
  • Posts: 2

Re: Corrupt installation file 1.4.3 Juicebox pro and Juicebox lite!

Hello Steven

now the checksum from JuiceboxBuilder-Pro.air file are correct: 4ff2a4c89ee2f4c8bc35fe72ba6a1288.
I have downloaded the zip file from my Android tablet!
When i install the air file from the desktop the same error occurs.

Die Anwendung konnte nicht installiert werden, da die Installationsdatei beschädigt ist.
Bitten Sie den Anwendungsautor um eine neue Installationsdatei.

Air Log-File:

[2015-01-25:13:31:31] Application Installer begin with version 16.0.0.245 on Windows 7 x86
[2015-01-25:13:31:31] Commandline is: E:\JuiceboxBuilder-Pro.air
[2015-01-25:13:31:31] Installed runtime (16.0.0.245) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2015-01-25:13:31:31] Unpackaging file:///E:/JuiceboxBuilder-Pro.air to C:\Users\men\AppData\Local\Temp\fla9982.tmp
[2015-01-25:13:31:31] Application signature verified
[2015-01-25:13:31:31] Unpackaging/validation complete
[2015-01-25:13:31:31] No app located for appID 'JuiceboxBuilder-Pro' and pubID ''
[2015-01-25:13:31:35] Converting unpackaged application to a native installation package in C:\Users\men\AppData\Local\Temp\flaA787.tmp
[2015-01-25:13:31:35] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2015-01-25:13:31:39] Application Installer end with exit code 7
[2015-01-25:13:36:20] Application Installer begin with version 16.0.0.245 on Windows 7 x86
[2015-01-25:13:36:20] Commandline is: C:\Users\men\AppData\Local\Temp\Rar$DI26.280\JuiceboxBuilder-Pro.air
[2015-01-25:13:36:20] Installed runtime (16.0.0.245) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2015-01-25:13:36:21] Unpackaging file:///C:/Users/men/AppData/Local/Temp/Rar%24DI26.280/JuiceboxBuilder-Pro.air to C:\Users\men\AppData\Local\Temp\fla52F.tmp
[2015-01-25:13:36:21] Application signature verified
[2015-01-25:13:36:21] Unpackaging/validation complete
[2015-01-25:13:36:21] No app located for appID 'JuiceboxBuilder-Pro' and pubID ''
[2015-01-25:13:36:27] Converting unpackaged application to a native installation package in C:\Users\men\AppData\Local\Temp\fla1CF4.tmp
[2015-01-25:13:36:27] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

Please Help

Thanks Michael

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Corrupt installation file 1.4.3 Juicebox pro and Juicebox lite!

Please make sure that you using an Administrator User Account and then try the following:

  • Uninstall Adobe AIR.

  • Download the latest version of Adobe AIR from here: http://get.adobe.com/air/

  • Install Adobe AIR by right-clicking the 'AdobeAIRInstaller.exe' file and selecting 'Run as administrator'.

  • Now try installing JuiceboxBuilder-Pro following the instructions in the JuiceboxBuilder-Pro User Guide.