You are not logged in. Please login or register.
Juicebox Support Forum → Juicebox-Pro Support → Files missing from 'juicebox_pro_1.4.2.zip' file
I cannot find how to start a new topic in this forum. This post seems to be the closest to my issue. I purchased and downloaded juicebox_pro_1.4.2.zip. It did not have the file 'JuiceboxBuilder.air' which is mentioned in the installation section of the knowledge base at juicebox.net. I also didn't get a readme file and it seems there may be some others missing as I read in the forum references to such.
Thanxamundo
I cannot find how to start a new topic in this forum.
Please see this screenshot which shows where the link is to create a new thread.
It did not have the file 'JuiceboxBuilder.air'
If you would like to check that your 'juicebox_pro_1.4.2.zip' file is complete and not corrupt, you can check its file size and MD5 and SHA1 hashes with a program such as HashCalc (free). The zip file should have the following properties.
juicebox_pro_1.4.2.zip
Filesize: 1,731,520 bytes
MD5: d9b0ea9db1be174e3bea5bb678c7a003
SHA1: 0c550f7ab43fb3a2f03d53ad88a93f7fa5df6cbf
If the properties of your downloaded file match those above, then you have the correct and complete Juicebox-Pro package.
It is unlikely but possible that an anti-virus program may be quarantining the contents of the zip file as soon as it is extracted so try temporarily disabling real-time protection in any security software that you have installed.
Also, you could try extracting the zip file using a different program. Both Mac OS and Windows can natively extract zip files but you might like to try a third-party program such as 7-Zip (free).
If the properties of your downloaded file do not match those above, then please try downloading the file again using a different browser (Chrome, Firefox, Internet Explorer, Opera or Safari).
[Post moved to new thread.]
Thanks Steven,
The forum page I'm on is quite different from the one on the screenshot. Mine does not have the obvious 'Post New Topic' button. It is also not branded as SimpleViewer Forum.
The zip file matches properties listed above. I do have AVG turned off for downloads. I will try a different unzip program.
Seems to be Winzip for windows 8 doesn't create the default root folder with the zip file name as in previous versions. I unziped it on my win 7 netbook and all is good now. Thanks Steve.
Best
The forum page I'm on is quite different from the one on the screenshot. Mine does not have the obvious 'Post New Topic' button. It is also not branded as SimpleViewer Forum.
The SimpleViewer and Juicebox forums both use the same forum software (just different versions which accounts for the slightly different look and color scheme).
After you click on either the "Juicebox-Pro Support" or "Juicebox-Lite Support" forum heading (on this page), the next page displayed (listing all the threads in the chosen forum) has a 'Post new topic' link in the same place as in my original screenshot.
Please take a look at this new screenshot of the Juicebox forum.
Seems to be Winzip for windows 8 doesn't create the default root folder with the zip file name as in previous versions. I unziped it on my win 7 netbook and all is good now.
It is more than likely that WinZip can be configured to respect the file structure of the archive and create all folders (including the root 'juicebox_pro_1.4.2' folder) so you might like to check your WinZip settings to see if it is set to not create a root folder (or any folders at all).
In any case, I am glad that you have been able to extract the 'juicebox_pro_1.4.2.zip' file successfully and can now install and use JuiceboxBuilder-Pro (following the instructions here).
Thank you for posting back to let me know.
Juicebox Support Forum → Juicebox-Pro Support → Files missing from 'juicebox_pro_1.4.2.zip' file
Powered by PunBB, supported by Informer Technologies, Inc.